360 Steakhouse - Harrah's Council Bluffs

Review summary

1. M

   Michelle

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Steak rare when ordered medium. They tried to reheat it but it was awful. No bread bowl for artichoke dip. Out of a lot of sides. All desserts were gone. Very disappointing meal.
   

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2. B

   Britt

   VIP

   Omaha

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   The blackened shrimp was too salty to eat. Very unusual. Always good before.
   

   360 Steakhouse - Harrah's Council BluffsResponded 3 days ago

   Thanks for the feedback, Britt! We're glad to hear that you enjoyed your experience at 360 Steakhouse. We appreciate your feedback about the blackened shrimp and we'll take it into consideration as we continuously strive to improve our dishes. We're glad you've had good experiences with us before and we hope to see you again soon!
   

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3. K

   KEITH

   Omaha

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated in the upper tier in the middle, so we had a nice view of both sides. Our server, Ashley, was attentive, prompt, knowledgeable and personable. Our tradition is to have the crab cakes, which were delicious, as were my salmon and my wife's six-ounce filet. I gave the value four stars because the entrees were rather pricey, which, of course, is pretty standard these days. The 360 Steakhouse is very nice for special occasions.
   

   360 Steakhouse - Harrah's Council BluffsResponded 3 days ago

   Hi Keith, Thank you for your kind words and for choosing to celebrate your special occasions at 360 Steakhouse. We're thrilled to hear that you enjoyed the view, the crab cakes, and your salmon. We strive to provide a memorable experience and we are so happy the Ashley provided you with that. We understand our prices might seem a bit high, but we assure you that they are a reflection of the quality and care we put into each dish. We look forward to seeing you again soon!
   

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4. D

   David

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   food was underwhelming,escargot and french onion soup relied too much on cheese and steak was undercooked,two tables next to me sent them back,but service and views outstanding,will definitely give them another try.
   

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   360 Steakhouse - Harrah's Council BluffsResponded 5 days ago

   Thanks for the review, David! We're thrilled to hear that you enjoyed the views and our service at 360 Steakhouse. We're sorry to hear that our food didn't meet your expectations. Your feedback is valuable and we will certainly take it into consideration as we continually strive to improve our offerings. We're glad to know that you'll give us another chance to impress you. See you soon!
   

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5. M

   Michelle

   VIP

   Las Vegas

   13 reviews

   5.0

   13 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   ALWAYS EXCELLENT FOOD AND GREAT PRICES CONSIDERING...EVERYONE IS ALWAYS FRIENDLY AND HELPFUL, FOOD HAS ALWAYS COME IN A REASONABLE AMOUNT OF TIME TO THE TABLE, ACCURATE IN TEMPS AND ITEMS ORDERED, AND WE LOVE CHRISTINA WHO HAS BEEN OUR SERVER SEVERAL TIMES OVER THE YEARS!
   

   360 Steakhouse - Harrah's Council BluffsResponded 6 days ago

   Hello Michelle, Thank you so much for your kind words and fantastic ratings! We're thrilled to hear that you've enjoyed both our food and service from Kristina at 360 Steakhouse. We take pride in providing excellent food and friendly, helpful service to all our guests, and it's always wonderful to hear when we've hit the mark. Thank you for your continued support!
   

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6. R

   Ruth

   Omaha

   2 reviews

   5.0

   2 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Shrimp Scampi! Wonderful salads! I absolutely loved my Ribeye! The view is incredible! Ambiance lovely. Meghan gave us great service! Looking forward to going back!
   

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   360 Steakhouse - Harrah's Council BluffsResponded on January 11, 2025

   Hi Ruth, We're overjoyed to hear that you had a fantastic experience with Megan at 360 Steakhouse! It's great to know that you enjoyed our Shrimp Scampi, salads and Ribeye. Your kind words about our ambiance and service made our day! We're looking forward to welcoming you back soon.
   

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7. M

   Matthew

   Omaha

   1 review

   2.0

   1 review

   Dined on January 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The food was not worth what was paid. I will not be returning. The steaks at Texas roadhouse are much better. The sides were about the same as there. There was barely anybody there but the service was slower than expected
   

   360 Steakhouse - Harrah's Council BluffsResponded on January 2, 2025

   Hello Matthew, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide our guests with high-quality food and service, and it seems we fell short during your visit. We'll take your comments into consideration as we continually work to improve our restaurant. We hope you might reconsider and give us another chance to serve you better in the future.
   

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8. OT

   OpenTable Diner

   Omaha

   2 reviews

   5.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Petite Filet was perfectly done. Garlic potatoes were very good. Blackened Halibut was really good, but portion was too large to finish. All said, we'll happily be back! Service was top notch. We will recommend 360 to everyone!
   

   360 Steakhouse - Harrah's Council BluffsResponded on January 2, 2025

   Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our Filet, Garlic Potatoes, and Blackened Halibut. It's great to know that our service met your expectations. We always strive to provide top-notch service to our guests. Your recommendation means a lot to us. We look forward to serving you again soon!
   

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9. L

   Lexi

   VIP

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I recently had an experience at 360 Steakhouse at Harrah's Council Bluffs, and unfortunately, it didn’t live up to expectations. From the moment we were seated, the service felt lackluster. Our server, Megan, didn’t seem to prioritize us, as our drinks were frequently left empty for long stretches of time. When our steaks arrived, they were cooked much rarer than we had requested, which was a big disappointment. Megan mentioned she would check in to ensure everything was to our liking, but over 20 minutes passed before she returned to our table, leaving us feeling overlooked and ignored. It was evident that when she interacted with the table next to us, her demeanor completely changed—she was engaging, friendly, and even laughing with them. But when she came back to us, her tone was cold, short, and as if we were an inconvenience. The food itself was also underwhelming. The steak, despite being cooked incorrectly, lacked the flavor and quality we had anticipated for the price. The service, combined with the food falling short of expectations, made the experience far from enjoyable. The only redeeming quality was the breathtaking view, which helped salvage the evening, but it wasn't enough to make up for the disappointing service. Overall, the combination of inattentive service, inconsistent attitude, and subpar food left a sour impression. It’s a shame, as the restaurant has so much potential with its location and ambiance, but I hope they address these issues to improve the experience for future guests.
   

   360 Steakhouse - Harrah's Council BluffsResponded on January 2, 2025

   Thanks for the review, Lexi. We're truly sorry to hear that your experience at 360 Steakhouse didn't meet your expectations. We take your comments about the service and food very seriously and are disappointed to hear that they were not up to par. We strive to provide a memorable experience for all our guests and we're sorry we fell short this time. Your feedback will be shared with our team to help us improve. We hope you'll give us another chance to turn your experience around in the future.
   

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10. W

    Wendi

    Omaha

    1 review

    5.0

    1 review

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent service from the bar to our waitress , great food
    

    360 Steakhouse - Harrah's Council BluffsResponded on January 2, 2025

    Thanks for visiting us, Wendi! We're thrilled to hear that you enjoyed the food and service at 360 Steakhouse. Your kind words mean a lot to our team. We strive to provide excellent service and delicious food to all our guests, and it's wonderful to hear that we hit the mark during your visit. We look forward to welcoming you back soon!
    

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