Atwood

Review summary

1. L

   Leah VIP

   Chicago18 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful lunch! Thanks for having kiddo options and activities! Service was perfect and food was great!
   

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2. K

   Karen VIP

   New York City7 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Pro: excellent, friendly, efficient and prompt service, and spacious feel with very high ceilings. Con: very noisy with overloud music that I did not like; there are no sound-absorbing surfaces in the place. Acceptable: the food was good, though nothing special.
   

   AtwoodResponded 5 days ago

   Thank you for taking the time to leave us a review. We are so glad that we could provide you with stellar service. We do hope to see you again on your next visit!
   

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3. I

   Ira VIP

   Chicago18 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food, atmosphere and great environment. Definitely enjoyed myself.
   

   AtwoodResponded on February 28, 2025

   We are so glad you enjoyed yourself! We are looking forward to see you again soon!
   

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4. OT

   OpenTable Diner

   Phoenix1 review

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The hostess was a little confused on reservations, but we were seated quickly. I had one large group of 8. And then another 4 people added later at another table. It accommodates large groups with a phone call. We thought it was good quality and lovely ambiance! Bathroom were downstairs. I would go back
   

   AtwoodResponded on February 26, 2025

   Thank you for taking the time to leave us a review. We are glad you enjoyed and hope to see you again soon!
   

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5. K

   Kimmy

   Chicago1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter was wonderful. He was very kind and accommodating. Food was good and large portions. We asked to sit in a different spot and host was very accommodating too.
   

   AtwoodResponded on February 20, 2025

   We are so glad that our team could provide you with great service. We are so glad you enjoyed and hope to see you again soon!
   

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6. P

   Phil

   New Orleans2 reviews

   5.0

   Dined on February 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely spot to have a quiet lunch in the loop on a weekday.
   

   AtwoodResponded on February 12, 2025

   We are so glad you enjoyed and can not wait to have you back!
   

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7. J

   Joanna

   Chicago4 reviews

   3.0

   Dined on February 8, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   New menu, food was good… Service was lax. Had to flying down our server multiple times and things were coming out late. Not a great show for restaurant week. It seems they have gone down a notch from upscale dining down to upscale diner.
   

   AtwoodResponded on February 10, 2025

   We are glad you enjoyed the food and do have to apologize for your service issues. We will be discussing your review with the whole team and using it as a point in training to further avoid these issues moving Ford. We do apologize and hope to see you again soon.
   

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8. P

   Pooja

   Chicago10 reviews

   4.0

   Dined on February 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great place to have brunch as it's so convenient to the Gene Siskel theater. I LOVED the breakfast biscuit with egg, ham, bacon, but wish there were a more interesting cheese on it. My 3 friends loved their breakfast specials too. Was as tasty a restaurant as it's always been! Only issue is there seems to be no way to reach the restaurant, even the Hotel the cafe is in tries to connect me. I left some personal belongings at the table and I wanted to confirm they found it. Too bad!
   

   AtwoodResponded on February 10, 2025

   We are so glad that you enjoyed your experience with us here at the restaurant. Are sorry that you were not able to contact the restaurant. All of our lines are wide open so we will have our IT department look into this issue. We do hope to see you again soon. We will reach out to you about your lost items.
   

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9. N

   Nate VIP

   Chicago2 reviews

   2.0

   Dined on January 25, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The slowest possible service you can imagine. Our waitress never showed up so the host/manager took our order. No one came to take our plates or bring us the check so I had to ask another random waiter. Horrible service for a place with such expensive and mediocre food.
   

   AtwoodResponded on January 26, 2025

   Nate, We do apologize for the service you received. This is not the experience we want any of our guests to have. We have shared your review with our team and are using it as a tool to improve in all aspects. We would love to have you back and so we can make this right for you.
   

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10. S

    Sal

    Chicago13 reviews

    3.0

    Dined on January 19, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 5

    Solid experience. Good, not great. Very friendly staff who tried to please just fell a little short. Sat 10 minutes before we spoke to a server with only 2 other tables sat in the dining room. Ordered the soup as a starter. Sent it back as it arrived luke warm - hot on the second try. Chicken Milanese and Brownie Dessert were both delicious. Server offered hot water for my tea but then forgot to bring it until asked. Would give them another try. Yummy food, lovely room, server was for sure trying, very convenient location for the theater.
    

    AtwoodResponded on January 20, 2025

    Sal, Thank you for leaving us such an honest review. We strive every day to make sure that we are improving, we will take your review and share it with our team. We like to use these reviews as training opportunities. We will continue to strive for providing the best experience possible for our guests. We hope to see you again soon!
    

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