Atwood

Review summary

1. B

   Bill

   Grand Rapids

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A terrific corner restaurant, within steps of the Christkindl Market! Great Coffee, Great Food, and Great Views! Highly recommended!
   

   AtwoodResponded 1 day ago

   We are so glad you enjoyed and cannot wait to have you back!
   

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2. R

   Ron

   Chicago

   4 reviews

   vip
   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   I like this place for its location. The food is good. The service is outstanding. Had nachos and BLTA sandwich. Big pile of nachos which were tasty with added chicken. The sandwich needs less avocado and more bacon. Side salad was weak and the house made dressing was so-so. When I requested a different table for more room, they were most accommodating. Staff is so nice and helpful. A real plus in Chicago restaurants.
   

   AtwoodResponded 2 days ago

   We are so glad that we could provide you with outstanding service. We hope to see you again soon.
   

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3. y

   yesenia

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The service and ambiance were good, but the food was not the best. We had bacon waffles, the loaded potatoes, and the jam biscuit. I would come again for drinks, or maybe to try dinner, but not breakfast.
   

   AtwoodResponded 2 days ago

   We are so glad that you enjoyed your service with us here at Atwood. We are sharing your review with our culinary team so that we can see what improvments might need to be made. We are looking forward to seeing you again soon.
   

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4. L

   Luis Carlos

   Guanajuato

   4 reviews

   1.0

   4 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Muy mala la comida, los meseros son muy mal educados.
   

   AtwoodResponded 2 days ago

   Luis, Thank you for taking the time to leave us a review. We think all feed back is super important. We are sorry that you did not enjoy your experience with us at Atwood. We want all of our guests to enjoy their time with us. We are sharing your review with our whole team so that we can discuss how to avoid these issues in the future. We will be making your review a priority in all of our training moving forward. We do hope that you give us a second chance so that we can show you how we have improved.
   

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5. CS

   CarolineS

   Chicago

   7 reviews

   vip
   2.0

   7 reviews

   Dined on November 26, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Not the same quality and elegance as it used to have years ago. Disappointed.
   

   AtwoodResponded on November 27, 2024

   Caroline, We apologize that we are not the Atwood that you were expecting from years past. We have made some changes from years past after the pandemic and are striving to make sure we are still provide the same quality and service that any guest would expect when joining us. We have shared your review with the whole team and are using it as a learning tool so that we can make sure to provide quality food and service to all of our guests. We do hope to see you again in the future so that we can show you the old Atwood spirit is still here.
   

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6. P

   PJ

   Chicago

   17 reviews

   vip
   4.0

   17 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was tasty and presently well. Service was slow and server needed to be asked more than once for standard items such as tableware and cream for coffee
   

   AtwoodResponded on November 27, 2024

   Thank you for taking the time to leave us a review. We have shared your review with out Front of House Team and will be using it to further improve. We do hope to see you again in the future so we can show you how we have accomplished that.
   

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7. K

   Kathy

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on November 21, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Arrived at 5:00 to a very empty restaurant. Told the waitress we had tickets to a show and needed to be out by 6:30. Did the prix-fix theater menu so they had our entire order up front. They brought out 3 starters and then 5 minutes later the 4th person's starter. The same thing happened with dinner. Dinner plates were on the table ready to be cleared for 30 mins. Then at 6:25 when we were just about to ask for our apple crisps to go, they brought them out cold. Restaurant was still empty, so don't know why the service was so bad.
   

   AtwoodResponded on November 23, 2024

   Kathy, Thank you for leaving us a review. We take all of our reviews seriously and use them as a way to learn and improve moving forward. We are sorry that you were not happy with your service during your last visit. We completely understand your time constraints and assure you they are our top priority. We have taken the time to share your review with our staff so that we can discuss what changes we should make so that our guests do not have this experience in the future. Please rest assured that we will continue to address this throughout the busy holiday season. We do hope to see you again in the future so we can show you how we improved. Please feel free to reach out directly so that we may buy you your first round to make it right.
   

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8. J

   John

   Chicago

   11 reviews

   vip
   3.0

   11 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   the fries were good, but the rest of the food was ok. Feel we overpaid for the quality received.
   

   AtwoodResponded on November 20, 2024

   Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your time with us and hope to have you back in the future to show you how we have improved.
   

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9. J

   Joseph

   Chicago

   20 reviews

   vip
   5.0

   20 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chicken Marsala was very good. My colleague had the Atwood burger; also nicely prepared.
   

   AtwoodResponded on November 20, 2024

   We are so glad you enjoyed and can not wait to have you back in the future!
   

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10. K

    Karin

    Chicago

    22 reviews

    vip
    5.0

    22 reviews

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were very happy with our delicious lunch. Conversation friendly and nice waitstaff
    

    AtwoodResponded on November 20, 2024

    We are so glad that you enjoyed your lunch. Try us again for dinner.
    

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