Balthazar London

Review summary

1. OT

   OpenTable Diner

   Jacksonville

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location for a pre theater dinner! Wonderful food and great service.
   

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2. M

   Michael

   London

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   I have eaten here before and always enjoy it. This was the first time I tried the Prix Fixe menu though. As usual the food was fabulous and plenty of it. I assume it was exactly the same portion size as when ordered from the main menu just at a fantastic price. A very enjoyable and highly recommended lunch.
   

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3. M

   Matthew

   Chicago

   69 reviews

   2.0

   69 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Service was great. Energy was lively. Food is overpriced for what you get. I don’t mind paying for good food but I felt cheated and hungry after leaving.
   

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4. S

   Sam

   VIP

   Greater Boston

   13 reviews

   3.0

   13 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Not all the items on the menu are delivered as they are described. That said, the food is good.
   

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5. J

   Jose

   VIP

   Palm Springs

   53 reviews

   3.0

   53 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was good but not excellent. Great design. Service was bad. Ordered coffee and it never came. Also drinks were very slow. New York is much better.
   

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6. R

   Rebecca

   London

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We started the evening having to wait 15 minutes for our table to be ready, so we sat at the bar and had a drink, which is fine but worth noting if you’re in a rush, pre show etc. The food was great, but the service did not meet expectations; the staff seemed overwhelmed and there little support from floor management. It was clear the waiters were under huge pressure which affected the atmosphere. Additionally, our glasses were taken away when we were only a quarter way into our bottle (kept away from the table, and not topped up often). Whilst the meal itself was enjoyable, the service and resulting atmosphere let the experience down. We’re going to stick with our tried and trusted Brasserie Zédel in future.
   

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7. G

   Graeme

   London

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had to wait over 15 mins from our booking time before seated (standing in the entrance). No apologies. As were many other people (the bar was also full). A very large proportion of the tables were empty or hadn’t been cleared which gave a feeling of emptiness and disorganisation. As soon as we were sat down we were told (before orders were taken) that we still had to give the table back within the allotted time. Orders for others who arrived after us were taken before ours. Drinks and starters arrived at same time. Bread only arrived after starters and after we had to ask if it was coming. Had to ask multiple times for a very wobbly table to be fixed and was only done as starters arrived. Our champagne was spilled by the waiter in doing so which was noted but nothing was offered. We ended up being there for two hours all in (and had said we needed a quick meal) because of all the delays. Main course onwards went more smoothly and the food was quite good although lobster was over cooked. We have been many times before including in private rooms and this was by far our worst experience. I see others had a similar experience recently so perhaps there is a current issue around management but I’d be reluctant to give it another go.
   

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8. OT

   OpenTable Diner

   New York City

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We had a reservation at 5:30PM, didn’t get served until 6PM. When we finally got served the food was great and everything went smooth. Great vibe and friendly staff
   

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9. J

   Jani

   London

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gorgeous, classic interior which sets the scene well for an enjoyable meal. Food fabulous but service is the star. Super friendly & helpful staff which is unusual in West end tourist spot. I will return
   

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10. OT

    OpenTable Diner

    Edinburgh

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 4
    3. Service 3
    4. Ambience 1

    Made a reservation only to arrive and be told I could only sit at the bar. I could have walked into a hundred other restaurants and sat at the bar. The whole point of a reservation is to have a table.
    

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