Benihana - Alpharetta, GA

Review summary

1. R

   Rashad

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I LOVE this place. I drove down from Greenville to get me some. Our Chef was great. His name started with a D. Sadly i do not remember but he was amazing. He entertained us for a good while. The food was great. I’m all smiles.
   

   Benihana - Alpharetta, GAResponded 6 days ago

   Thanks for the feedback, Rashad! We're thrilled to hear that you had a wonderful experience at Benihana - Alpharetta, GA. It's great to know that our Chef's performance and the quality of our food impressed you. We always strive to make our guests feel special and we're glad we could do that for you. We appreciate your kind words and look forward to serving you again soon!
   

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2. A

   Andrea

   Atlanta

   5 reviews

   2.0

   5 reviews

   Dined on February 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   We made a reservation for 7:30, but we were not seated until 8:10. It then took 15 minutes for our server to greet us. It was her first night. She was sweet and none of this experience was her fault. Then it took 20 mins for our adult beverages, and 30* minutes for our apps. The hibachi chef arrived 35+ mins after we were seated. They charge $6 for fried rice, and that’s after they charge $47 for steak & shrimp. Ridiculous. Ridiculous!!! Our server never came back to clear our app plates, salad bowl, soup bowls. And our waters and sodas were refilled 1x. We had to walk over to another table to get napkins, and we had to ask the manager to get Togo boxes. The temp was freezing cold even with the flattop heating. $300 for 4 people is an exorbitant cost for this horrible experience. We will not return. Not to mention, we paid $15 for a sushi app and they charged us $8.50 on top of that for the sushi kitchen. Talk about getting nickel and dimed. There were two managers, neither of which came by to check on anyone.
   

   Benihana - Alpharetta, GAResponded on February 17, 2025

   Hi Andrea, We're truly sorry for your experience at Benihana - Alpharetta, GA. We apologize for the long wait and the delay in service. We're disappointed our server didn't meet your expectations and the temp was cold. We regret the confusion with the app pricing and the service delay. We appreciate your feedback and will address these issues. We hope for another chance to provide a better experience. Best, The Management Team
   

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3. S

   SAYMA

   Atlanta

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! We will definitely be coming back!
   

   Benihana - Alpharetta, GAResponded on February 17, 2025

   Hello Sayma, Thank you for the fantastic review! We're thrilled to hear that you had a great experience at Benihana - Alpharetta, GA. Your kind words about our food, service, and value truly made our day. We're looking forward to welcoming you back soon! Best regards, The Management Team
   

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4. C

   Cliff

   Atlanta

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Very good but it was very busy as expected for Valentine’s Day so we had to wait like 30-45 mins after our reservation to sit then it took a while for our chef to come out aswell
   

   Benihana - Alpharetta, GAResponded on February 15, 2025

   Dear Cliff, Thank you for celebrating Valentine’s Day with us! We’re glad to hear you had a very good experience despite the long wait. We understand how frustrating it can be to wait past your reservation time, especially on a special occasion, and we truly appreciate your patience. Our team works hard to accommodate everyone during busy holidays, but we’ll definitely take your feedback into account to improve our reservation and service flow in the future. We hope to welcome you back for an even smoother experience next time! Best regards, The Management Team
   

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5. D

   Dominique

   Los Angeles

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Didn’t have the best experience. I was going to specifically celebrate my birthday and use my birthday coupon, which I mentioned in my reservation. When we arrived the waitress asked if we were celebrating anything other than Valentine’s Day and I stated yes, a birthday! She said happy birthday and never mentioned anything about my birthday coupon not being redeemable on that day because Valentine’s Day was considered a holiday. So no birthday celebrations were had and I couldn’t redeem my coupon, which kind of dulled the Benihana experience for me. The food was good, the chef did his job, the waitresses were attentive but the place was packed.
   

   Benihana - Alpharetta, GAResponded on February 17, 2025

   Hello Dominique, We appreciate your feedback and we're sorry to hear about your experience at Benihana - Alpharetta, GA. We understand how special occasions like birthdays are and we regret that we were unable to make your celebration memorable. We also apologize for any confusion with the Valentine's Day special. We strive to provide a welcoming atmosphere and attentive service, and we're sorry if you felt otherwise. We hope to have the opportunity to welcome you back for a better experience. Best, The Management Team
   

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6. S

   Sanjana

   Atlanta

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing and fantastic. Ambience was good
   

   Benihana - Alpharetta, GAResponded on February 16, 2025

   Hey Sanjana, Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you enjoyed the food and found our ambience good. Your feedback truly means a lot to us. We look forward to serving you again soon at Benihana - Alpharetta, GA. Best regards, The Management Team
   

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7. S

   Shawnta

   Atlanta

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   To be a busy night due to Valentine’s Day the restaurant handled it well. They were about thirty minutes late for my reservation but we had a place to sit so that was okay. They did a good job on a crazy night.
   

   Benihana - Alpharetta, GAResponded on February 17, 2025

   Hi Shawnta, Thank you for choosing to dine with us during such a busy night. We're sorry to hear that you found our service to be a bit late, but we're glad that we could accommodate you. We're pleased to know that you found our staff to be competent and efficient during such a crazy night. We appreciate your feedback and hope to see you again soon. Best, Benihana - Alpharetta, GA Management Team
   

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8. D

   Don

   Atlanta

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the energy from the staff. They made valentines feel very special My favorite restaurant
   

   Benihana - Alpharetta, GAResponded on February 17, 2025

   Hello Don, Thank you so much for your wonderful review! We're thrilled to hear that you felt special on your valentine's dinner with us. It's always our goal to make our guests feel special, especially on such a special occasion. We're glad you enjoyed your experience at Benihana - Alpharetta, GA. We look forward to serving you again soon!
   

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9. S

   Sharon

   VIP

   Atlanta

   9 reviews

   5.0

   9 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very delicious as it always is. We enjoyed it.
   

   Benihana - Alpharetta, GAResponded on February 4, 2025

   Thanks for the feedback, Sharon! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Alpharetta, GA. It's always our goal to provide the best food and service, and we're glad to know we hit the mark during your visit. We appreciate your 5-star ratings and your continued patronage. Looking forward to your next visit!
   

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10. R

    Robby

    Atlanta

    2 reviews

    5.0

    2 reviews

    Dined on February 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Jason is awesome. The best chief. Great food. Good
    

    Benihana - Alpharetta, GAResponded on February 3, 2025

    Thanks for the feedback, Robby! We're thrilled to hear that you enjoyed your experience at Benihana - Alpharetta, GA. It's fantastic to know that you found our food to be great and our chief to be top-notch. We strive to provide our guests with an exceptional dining experience, and your kind words are a testament to our efforts. We look forward to serving you again soon.
    

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