Benihana - Anaheim, CA

Review summary

1. D

   Dave

   Orange County

   21 reviews

   3.0

   21 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very surprised as we have been here many times. Server was very bad and I think he just left. Food lacking the normal good flavor
   

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2. S

   Sharon

   Los Angeles

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   The teppan yaki show was on par with previous experiences: entertaining and energetic! Food quality was very good but quite simple as one would expect. It’s sautéed, cut up, and seasoned with S&P, soy sauce, and garlic butter. Adrian the chef was nice, funny, and skilled! The PROBLEM was the excessive wait time. The occasion was my mother’s NINETIETH BIRTHDAY, And despite have reservations for 7:30, we had to wait 45 minutes to be seated and at least a full hour before the cooking began. Poor mom was wilting. I was highly annoyed since all of us left our work places early to fight the Friday night traffic and arrive at the restaurant on time. They were running terribly behind schedule. The teppan table next to us perhaps waited even longer….they literally watched our chef arrive, cook our dinners, clean the grill top and leave, before their chef made an appearance. Anaheim Benihana really needs to improve their scheduling protocol and avoid overbooking.
   

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3. R

   Romi

   VIP

   Orange County

   17 reviews

   5.0

   17 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service tonight by all staff from front of the house who seated us to the wait staff and the chef. This is the first time in years we have had this service at this location. Impressive how they turned around the service from what it was just a few months ago. Wondering if maybe new management.
   

   Benihana - Anaheim, CAResponded 2 days ago

   Thank you for sharing your positive experience! We’re happy to hear you enjoyed your visit and look forward to seeing you again.
   

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4. M

   Michael

   Seattle

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had 745 reservations… waited two hours before finally giving up. Horrible reservation system
   

   Benihana - Anaheim, CAResponded 2 days ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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5. C

   Christian

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   I am struggling to find a reason to award even one star. We arrived at 620 for our 630 reservation. The lobby was packed. The host was screaming out names. They looked like they had no control over the mass waiting to be seated. We were not seated for over an hour after getting there. Ordered a vodka cranberry and it was pure cranberry. They were out of Sapporo. Food was delicious, as usual. I would not recommend eating at Anaheim. Service is obviously not their priority. An hour for a table? Really? Give me a break.
   

   Benihana - Anaheim, CAResponded 2 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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6. R

   Rick

   Portland

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   We had reservations for 6:00 and were not seated till 7:30. Have had great experiences before at other Benihana restaurants, but while our chef was very friendly and a food cook, his lack of English speaking ability took away from the interactive experiences we’ve had before
   

   Benihana - Anaheim, CAResponded 2 days ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website
   

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7. H

   Hannah

   VIP

   Las Vegas

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Made reservation for 5:15 and didn’t get seated til 6:30- they said they purposely over booked reservations
   

   Benihana - Anaheim, CAResponded 2 days ago

   Dear valued guest, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
   

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8. k

   kurt

   Orange County

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Christmas Day can be crazy, but the staff at Benihana made it a great day. We did wait about 45 minutes past our reservation time, but were seated promptly and had a great chef! (Chefsito) who balanced his great cooking skills with a warm sense of humor. Food was great. Server was attentive and kept the drinks filled. Even though it sure was a crazy day for dining out, it was really awesome!
   

   Benihana - Anaheim, CAResponded 2 days ago

   Thank you for sharing your positive experience! We’re happy to hear you enjoyed your visit and look forward to seeing you again.
   

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9. T

   Thomas

   Orange County

   29 reviews

   4.0

   29 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service were great. We had reservation and had to wait almost an hour. Many waited close to 2 hours with a reservation. It was Christmas Day, but still. On the other hand, they did not charge extra for it being Christmas, so that was good. Also, please be aware that if you say yes to the fried rice, there is a separate charge above and beyond the 5-course meal. I asked if it was included and was told it was, but then charged. And if you want to pay for it, I would suggest 1 serving per 2 people is more than enough.
   

   Benihana - Anaheim, CAResponded 2 days ago

   Thank you for sharing your feedback with us. While we’re glad you visited, we are sorry to hear that your experience was not entirely satisfactory. We will work on improving, and we hope to serve you again soon.
   

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10. D

    Darcie

    Orange County

    1 review

    3.0

    1 review

    Dined 4 days ago

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 2

    Had to wait over an hour and 15 minutes to get seated despite making a reservation.. It was Christmas but it seems like they way overbooked.
    

    Benihana - Anaheim, CAResponded 2 days ago

    Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
    

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