Benihana - Anchorage, AK

Review summary

1. W

   William T

   Anchorage

   3 reviews

   5.0

   3 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We requested Dennis to be our cook. He is the greatest! Excellent service and food.
   

   Benihana - Anchorage, AKResponded on February 25, 2025

   Hi William, We're thrilled to hear that you had such a wonderful experience at Benihana - Anchorage, AK! It's fantastic to know that our team made your visit special and that you enjoyed our food and service. We always aim to provide excellent service and delicious food to our guests, and it's heartening to know we hit the mark during your visit. Thank you for your kind words and high ratings. We look forward to serving you again soon! Best wishes, The Management Team
   

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2. D

   Donna

   Anchorage

   4 reviews

   5.0

   4 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We opted to have a quiet dinner in the bar. The food was fabulous. Matthew took great care of us. We had not been to Benihana for years. We will come back again soon
   

   Benihana - Anchorage, AKResponded 3 days ago

   Hi Donna, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dinner at Benihana - Anchorage, AK. It's always great to know that our guests are being taken care of and that we're doing a good job. We're glad you had a memorable dining experience with us. We look forward to welcoming you back again soon. Best regards, The Management Team
   

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3. M

   Mary

   Anchorage

   1 review

   5.0

   1 review

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fun experience to take my children to, would go again!
   

   Benihana - Anchorage, AKResponded on February 22, 2025

   Hello Mary, Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you and your children had a fun experience with us at Benihana - Anchorage, AK. It's always our goal to provide a memorable dining experience for our guests, and we're glad we hit the mark for you and your little ones. We appreciate your support and look forward to welcoming you and your family back soon! Best regards, The Management Team
   

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4. C

   Christina

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So awesome. Our cook was really cool. We really enjoyed our night out.
   

   Benihana - Anchorage, AKResponded on February 22, 2025

   Thanks for the feedback, Christina! We're thrilled to hear that you had an awesome experience at Benihana - Anchorage, AK. It's wonderful to know that our chef made your night out enjoyable and that you appreciated our service and value. We strive to provide our guests with memorable experiences and your kind words are a testament to our efforts. We look forward to serving you again soon. Best regards, The Management Team
   

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5. N

   Natalie

   Anchorage

   1 review

   5.0

   1 review

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our chef was awesome! Funny, interactive and created a great experience!
   

   Benihana - Anchorage, AKResponded on February 18, 2025

   Hi Natalie, We're thrilled to hear that you had an awesome experience at Benihana - Anchorage, AK! It's wonderful to know that our chef added to your memorable dining experience with his unique and engaging personality. We noticed that you rated our value a bit lower - we always strive to provide the best experience possible for our guests and we'll take your feedback into account. Thank you for your review and we look forward to serving you again soon! Best regards, The Management Team
   

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6. I

   Isac

   Unspecified

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Service- Made a 9:30 p.m reservation, got my table at 10:45, I left the restaurant at 12:20am, I had high hopes for this place as it was my first time here, I’m very dissatisfied and probably won’t come back. Food- Food was good tho…
   

   Benihana - Anchorage, AKResponded on February 16, 2025

   Hey Isaac, We're really sorry to hear about your experience at Benihana - Anchorage, AK. We understand how important it is to have a great dining experience and we're sorry to hear that we didn't meet your expectations this time. We appreciate your feedback and will definitely look into the issues you've mentioned regarding the service and timing of your visit. We're always looking to improve and your comments are valuable to us. We hope you'll give us another chance in the future to show you the high-quality service and food that we're known for. Best regards, The Management Team
   

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7. R

   Robert

   Anchorage

   7 reviews

   1.0

   7 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   Understandably being Valentine’s Day is busy but to wait an hour and half after our reservations is a bit much. With a three year old waiting for us at home and we get home close to midnight is terrible. Orders were messed up. What food we did get was good though.
   

   Benihana - Anchorage, AKResponded on February 15, 2025

   Hi Robert, we're sorry to hear about your experience on Valentine's Day. We understand that waiting for your table can be frustrating and we apologize for the delay. We're glad to hear that you found the food to be good, but we're sorry that other aspects of your visit fell short. We'll take your feedback into account and strive to improve our service. We hope to serve you better in the future.
   

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8. J

   Jann

   Anchorage

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent experience. Our chef, Sheridan did a superb job! The wait for our table was a bit long. We weren’t seated until 45 minutes after our reservation time.
   

   Benihana - Anchorage, AKResponded on February 16, 2025

   Thanks for the feedback, Jann! We're thrilled to hear that you had an excellent experience with our chef and enjoyed your visit to Benihana - Anchorage, AK. We apologize for the wait you experienced, but we're glad to hear that it didn't overshadow your experience. We appreciate your patience and understanding. We look forward to serving you again soon!
   

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9. S

   Selina

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Reservation was for Valentines Day so restaurant was packed! That made it pretty loud and hot. We barely found parking and people were parked where they shouldn’t be or had to park a block away. We ordered cocktails, they were barely cold, didn’t taste like the last time we ordered them, they could have been better. Waitress ID a gentle man at the table that had gray hair and gray beard and told him “not to take that as a compliment she has to ID all!” Then the Waitress was enamored by my husband big feet and kept calling him big foot and commented on them all night. The chef was soft spoken so little hard to hear him at times. He put on a an okay show throughout the dinner, he was attentive and made sure everyone food was cooked to ordered which extended them time but for me worth the wait! All my seafood was cooked perfectly! The bussers were on it, clearing plates as we finished courses, keeping water cups were filled, cleaning.
   

   Benihana - Anchorage, AKResponded on February 17, 2025

   Hey Selina, Thank you for choosing Benihana - Anchorage, AK for your Valentine's dinner. We're glad to hear that you enjoyed the food and the atmosphere. We apologize for the inconvenience caused by the noise and parking situation. We also acknowledge your feedback about the cocktails and the chef's performance. We're continuously working to improve our services and your experience will help us with that. We look forward to serving you again soon. Best, The Management Team
   

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10. S

    Sydney

    Anchorage

    7 reviews

    2.0

    7 reviews

    Dined on February 14, 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    Horrible service. We waited 2 hours at the table for a chef before one came over to start cooking. Our waiter was missing ina action. Got all of the drink orders incorrect. Won’t be going back for a long time.
    

    Benihana - Anchorage, AKResponded 5 days ago

    Hey Sydney, We're really sorry to hear about your recent experience at Benihana - Anchorage, AK. We strive to provide our guests with exceptional service and it's clear we fell short during your visit. We understand how frustrating it can be to wait for your order to be taken and for drinks to be served. We also apologize for the mix-up with your drink orders. We're taking your feedback seriously and will address these issues with our team to ensure they don't happen again. We hope you'll give us another chance to provide you with the service and dining experience you deserve. Best, The Management Team
    

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