Benihana - Anchorage, AK

Review summary

1. A

   Alex

   Anchorage

   7 reviews

   1.0

   7 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This has been the worst experience we’ve had. Not only did we wait for almost an hr for our chef to come out and start cooking for us. No communication between the waiter to us about the hour wait. It was very frustrating, and once the chef did come out, all he didn’t us was complain about how they were short and he was upset that his manager kept coming to check when he was coming out to cook for us. This is not professional at all, shows a lot about your character towards your job. I believe this set the mood for the whole night even more because our food was disgusting. My children were hungry and they could not eat their vegetables because they were burnt. They could not enjoy their chicken because it was so tough to chew, instead they spit it out. The rice was so smooshed together, and normally that is the best part of coming to Benihanas. Very disappointing and we will not return to this restaurant again. Management has changed, the chefs have changed, the facility seemed very dirty, it just never used to be this way. So sad that it is falling apart when it used to be a place everyone enjoyed and looked forward to eating at. Not anymore.
   

   Benihana - Anchorage, AKResponded 3 days ago

   Thanks for visiting us, Alex! We're truly sorry to hear about your disappointing experience at Benihana - Anchorage. We take your feedback seriously and regret that our service and food did not meet your expectations. We strive to provide an enjoyable dining experience for all our guests and it's clear we fell short during your visit. We appreciate your comments regarding our cleanliness and the quality of our food, and assure you they will be taken into consideration. We're committed to improving and hope you'll consider giving us another chance in the future. Best regards, Benihana - Anchorage Management Team
   

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2. O

   Olive

   Anchorage

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was so nice and food was incredible! Highly recommend
   

   Benihana - Anchorage, AKResponded 5 days ago

   Hello, Olive! Thank you so much for your wonderful review and high ratings! We're thrilled to hear that you had a great experience at Benihana - Anchorage. It's fantastic to know that our food was up to your expectations and that you highly recommend us. We look forward to serving you again soon. Best, The Management Team
   

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3. b

   bill

   Anchorage

   15 reviews

   4.0

   15 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Experience was good. Server and cook were both engaging and very pleasant. Food was decent but simple. Atmosphere was quite loud and difficult to talk across table. Food is not cheap but alcohol is extremely expensive.
   

   Benihana - Anchorage, AKResponded 6 days ago

   Hello Bill! Thank you for taking the time to review your experience at Benihana - Anchorage. We're glad to hear that you found our service and food to be engaging and pleasant. We strive to provide a great dining experience for all our guests. We understand your feedback about the noise level and the difficulty in having a conversation. We appreciate your honesty and will certainly take this into account as we continuously strive to improve our guests' experiences. We understand that our pricing may not be consistent with some other locations, but we assure you that we do our best to provide the best quality food and service. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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4. R

   Randy

   Anchorage

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding team, chef was great and entertaining especially for the kids at the table.
   

   Benihana - Anchorage, AKResponded on December 9, 2024

   Hey, Randy! Thank you so much for your wonderful review! We're thrilled to hear that you and your family enjoyed your time at our table. We're glad that our team's performances and the entertainment provided by our chef added to your experience. We strive to provide an outstanding dining experience for all our guests and your feedback is a testament to our efforts. We look forward to welcoming you back to Benihana - Anchorage soon!
   

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5. C

   Celeste

   Anchorage

   6 reviews

   5.0

   6 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an absolutely wonderful experience celebrating my hubby's birthday with friends at Benihana. The food was really good and the experience was unforgettable.
   

   Benihana - Anchorage, AKResponded on December 9, 2024

   Dear Celeste! Thanks for visiting us at Benihana - Anchorage! We're thrilled to hear that you and your friends had a wonderful experience celebrating your hubby's birthday. It's fantastic to know that you enjoyed our food and found the experience unforgettable. We strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back for more memorable celebrations in the future. Best wishes, The Management Team
   

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6. K

   Kiri

   Anchorage

   7 reviews

   2.0

   7 reviews

   Dined on December 3, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Unfortunately our food wasn’t cooked very well and the chef was struggling
   

   Benihana - Anchorage, AKResponded on December 4, 2024

   Dear Kiri, thank you for taking the time to review us. We are really sorry that your experience didn’t meet your expectation and would love another opportunity to provide you with a better experience. You can reach out to us by visiting the “Contact Us” page on our website. Thank you and we look forward to hearing from you.
   

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7. C

   Cheryl

   Anchorage

   4 reviews

   4.0

   4 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was good, server was amazing Joy was very attentive never had to ask for a thing and our cups were always full and plates were taken away as we were enjoying our show. 
   

   Benihana - Anchorage, AKResponded on December 2, 2024

   Hey Cheryl! We're delighted to know that you had a memorable dining experience at Benihana. Thank you for your kind words and we hope to see you again soon!
   

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8. L

   Luísa

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience! Our chef was funny and we had a great time!
   

   Benihana - Anchorage, AKResponded on November 30, 2024

   Hi, Luisa! Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you had a great experience at Benihana - Anchorage. We always strive to create memorable experiences for our guests and it's wonderful to know we hit the mark with you. We appreciate your feedback about the chef's humor and we'll certainly keep it in mind. We look forward to welcoming you back soon! Best regards, The Management Team
   

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9. L

   Laurel

   New Mexico

   4 reviews

   5.0

   4 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   My friends and I thoroughly enjoyed our Thanksgiving Dinner at Benihana’s!! We took home a few leftovers, but we didn’t have to cook and clean up any messes! The food was delicious and Jason the Server was very attentive. I can’t remember the name of our cook, but he was wonderful. And at the next table Dennis was friendly and always had a Big Smile! We enjoyed our time there VERY MUCH!!
   

   Benihana - Anchorage, AKResponded on November 30, 2024

   Hey Laurel! We're over the moon to hear that you and your friends had a wonderful Thanksgiving dinner at Benihana's! It's fantastic to know that you enjoyed the food and found our service to be attentive. We're glad that you didn't have to clean up any messes, which is something we always strive for. We're also happy to hear that our server made a positive impression on you. Your kind words mean the world to us and we can't wait to welcome you back for another great dining experience. Thanks for choosing Benihana's! Best Regards, The Management Team
   

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10. A

    Angie

    Anchorage

    3 reviews

    3.0

    3 reviews

    Dined on November 28, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Kids loved the experience. Missed the yum yum sauce and the flying shrimp.
    

    Benihana - Anchorage, AKResponded on November 30, 2024

    Dear Angie! Thanks for the review. We're glad to hear that the kids had a great time at Benihana - Anchorage! We appreciate your feedback on our yum yum sauce and flying shrimp. We're sorry to hear that they didn't meet your expectations. We're always looking to improve and your feedback is invaluable in this process. We hope to see you again soon for a more enjoyable experience.
    

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