Benihana - Atlanta - Buckhead, GA

Review summary

1. T

   Tiffany VIP

   Atlanta12 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The wait time for food is very bad. Our total party bill almost 700.00 and to wait almost 2 hours to eat is horrible.
   

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2. OT

   OpenTable Diner

   Alabama3 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Terrible experience. Despite a reservation it took us very long to be seated. We did not receive a drink until 75 minutes after our original reservation and did not receive our food until 2:30 hours after our reservation!!!! We spoke to the manager and they didn’t seem to care. What is awful is that I read similar reviews after my visit. This means the restaurant knows about the problems and doesn’t try to fix the core problems. Do not visit this restaurant unless you have 3 hours to spare.
   

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3. S

   Suerethia

   Pittsburgh5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved the experience and would definitely go back!
   

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4. M

   Morgan

   Atlanta1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Reservation was for 7:30 didn’t get seated until 9:00 when seated there were not enough cooks so had to wait an additional 2 hours. Didn’t leave until 12:00. When they seat you they never tell you how long it’s going to take for a cook to come and they overbook their reservations.
   

   Benihana - Atlanta - Buckhead, GAResponded 1 day ago

   Hey Morgan, We're truly sorry to hear about your experience at Benihana Atlanta - Buckhead. It's unfortunate to hear that your reservation time was longer than expected and that the service was not up to our usual standards. We understand how frustrating this can be and we're truly sorry for any inconvenience it may have caused. We appreciate your feedback as it helps us to improve our services. We hope you'll give us another chance to make your dining experience better. Best regards, The Management Team
   

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5. OT

   OpenTable Diner VIP

   Atlanta1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Dinner reservation made for 7:30, we weren’t sat until 8:20. After we were sat we waited AN HOUR AND FOURTY minutes for a chef to never come to our table. We ended up leaving with no food. The place is dirty, loud, and very slow. Please save your time and money and skip this place.
   

   Benihana - Atlanta - Buckhead, GAResponded 1 day ago

   Dear Guest! We're really sorry to hear about your experience. We understand how frustrating it can be when you have to wait, especially when you're expecting a meal to be served promptly. We also acknowledge that the cleanliness and overall atmosphere of our restaurant didn't meet your expectations. We appreciate you bringing this to our attention and we'll definitely look into these matters. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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6. OT

   OpenTable Diner

   Dallas1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 4

   Wait was too long the chef was great ! I wouldn’t recommend this location
   

   Benihana - Atlanta - Buckhead, GAResponded 1 day ago

   Dear Guest! We appreciate you taking the time to share your experience at Benihana - Atlanta - Buckhead, GA. We're glad to hear that you enjoyed the service from our chef. We understand the importance of timely service and we're sorry for the wait you experienced. We aim to provide an exceptional dining experience and your feedback helps us improve. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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7. OT

   OpenTable Diner

   Atlanta1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We waited for over an hour which was fine considering we had a reservation. The cook Jordan was amazing, he interacted with us throughout the hour and made us forget about the long wait.
   

   Benihana - Atlanta - Buckhead, GAResponded 1 day ago

   Dear Guest! Thank you for taking the time to share your experience at Benihana - Atlanta - Buckhead, GA. We're thrilled to hear that you enjoyed the interaction with our team and found our service to be amazing. We understand that waiting for an extended period can be frustrating, and we're glad that we could make some small efforts to ensure your time was enjoyable. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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8. OT

   OpenTable Diner

   Atlanta1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Chef Jose was phenomenal!! Our dishes were cooked to perfection, and our drinks were top-tier!
   

   Benihana - Atlanta - Buckhead, GAResponded 1 day ago

   Dear Guest! Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Atlanta - Buckhead, GA. It's great to know that our chef's dishes and drinks met your expectations. We strive to provide top-tier food and service, so your feedback is much appreciated. We look forward to serving you again soon.
   

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9. S

   Shemeda

   Atlanta1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The food was okay. The server was not attentive to our orders and allergies. Gave someone the shrimp appetizer after we mentioned not to. Also got an attitude with one of the guests. The hostess was rude to me even though I made a reservation. Overall it was an Atlanta experience.
   

   Benihana - Atlanta - Buckhead, GAResponded 1 day ago

   Hi Shemeda, We appreciate your honest feedback and are sorry to hear about the issues you faced during your visit to Benihana - Atlanta - Buckhead, GA. We understand that service should be attentive and accommodating to our guests' needs, especially with regards to allergies and food restrictions. We also apologize for any discomfort you experienced from the hostess. We will use your comments to improve our service. We hope you'll give us another chance to make your experience better. Best regards, The Management Team
   

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10. OT

    OpenTable Diner

    Atlanta1 review

    1.0

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Had reservations and still had to wait over an hour to get seated ! Overall Restaurant & food is overhyped .
    

    Benihana - Atlanta - Buckhead, GAResponded 6 days ago

    Dear Guest! We're truly sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. We strive to provide efficient service to all our guests and it's clear we fell short during your visit. We understand your frustration with the wait time and the overhyping of our food. We appreciate your feedback and will use it to make necessary improvements. We hope you'll give us another chance to show you the true Benihana experience. Best regards, The Management Team
    

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