Benihana - Atlanta - Buckhead, GA

Review summary

1. K

   Keke

   Atlanta

   8 reviews

   2.0

   8 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Our waiter was very rude and unwelcoming. The music was extremely loud! You could barely hold a conversation with the person next to you. Our chef was very nice and pleasant and the hostess was nice. I really love Benihana because of their food, but the service is lackluster and it is very disappointing.
   

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2. K

   Kyla

   Dallas

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   HORRIBLE experience! Unprofessional manager Taking online reservations KNOWING all tables don't work and you do not have enough staff. There was no acknowledgement from management until we were walking out. Do NOT waste your time!
   

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3. M

   Marqueva

   Atlanta

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food started being cooked at 1022 p.m. for a 7:45 reservation. Soup came at 10pm, there was no salad provided because they were suddenly out of lettuce. When he finally was sent to cook for us, the table had not been turned on so he had to wait longer for it to heat up. They only offered onions for the hibachi vegetables because they had no more mushrooms nor zucchini. That info was only provided once the cooking began. The ent hood at our table wasn't working. The chef had to turn on the vent hood behind him. One manager/hostess, a female, offered us a 30% discount. Once the server brought our receipts, it included a drink that we never received because they didn't have the ingredients and initially it included no discount. A male manager came back out afterwards and said he issued us a discount... it was only 10%. Our entire table mentioned that was unacceptable, he said I'll offer an extended discount. When asked how much that would be, he said 25%. We told him another manager previously offered 30%, then he finally acquiesced and issued the 30% only after stating that he wasn't going to be able to pay our meals for us. That was very demeaning. We all came to that table prepared to pay for our own meals. We did not come for a meal that was done 3 hours after reservation, lacking key ingredients, and very poor service. However that is what we received.
   

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4. OT

   OpenTable Diner

   Atlanta

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   I made a reservation for 3:45pm and arrived at 3:20 just to be told that Benihana Atlanta Buckhead was short staffed servers and my party of 10 would be seated later than 4:00pm. My party of 10 was not seated until 4:25pm and I do not recommend this restaurant location, 1/10 rating!
   

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5. R

   Robert

   VIP

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Didn’t seat us until 2 hours past reservation time then it was another 1 hour wait for food. Walked out with my party of 10.
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Hey Robert, we're really sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. It's certainly not the standard we aim for. We understand how frustrating it can be to wait, especially when you have a reservation, and it's not the experience we want to offer. We're working on improving our service and we appreciate your patience. We hope you'll give us another chance in the future. Best, The Management Team
   

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6. D

   DELIDRIA

   Atlanta

   7 reviews

   2.0

   7 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, great people! We had a long wait due to broken tables but the manager did apologize for the wait & explained although we had a reservation there were curstances beyond his control but we would still be seated. Took an hour and 15 minutes past my reservation but I always have a great experience any time I patronize Benihana. So over all it was great.
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Hello Delidria, Thank you for your review and for choosing to dine with us at Benihana - Atlanta - Buckhead, GA. We're thrilled to hear that you enjoyed our food and found our staff to be great. We understand that the wait time was longer than anticipated and we sincerely apologize for the inconvenience. We're committed to ensuring that all our guests are satisfied and we're sorry to hear that your reservation was up. We're glad that despite the wait, you had a great experience and we look forward to serving you again. Best, The Management Team
   

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7. G

   Garrett

   Atlanta

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Had reservations for 7:30 pm sat down around 9:30 pm did not leave until a little after 11:00 pm
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Thanks for visiting us, Garrett. We're truly sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. We understand that waiting can be frustrating and we apologize for the delay in service. We are committed to providing excellent service and your feedback helps us do just that. We hope to have the opportunity to serve you again and provide a better experience.
   

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8. M

   Melissa

   Memphis

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 3

   We waited over a hour to be seated for our reservation and then once we sat down we waited another hour before we ate!!. Not okay
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Thanks for the feedback, Melissa. We're truly sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. We understand how frustrating it can be to wait for a table and to be seated without receiving service. We apologize for the long wait times you experienced and for the delay in your meal. We appreciate your patience and understanding, and we hope to provide a better experience for you in the future. We look forward to serving you again and providing you with a more enjoyable dining experience.
   

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9. T

   Tiffany

   Mississippi

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. We will be back soon. The beginning to end was outstanding. Great job!
   

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10. J

    Joshua

    Atlanta

    1 review

    2.0

    1 review

    Dined 2 days ago

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 2

    Reservations at 615. Didn’t sit until 715. Food was good but very disappointed in service.
    

    Benihana - Atlanta - Buckhead, GAResponded today

    Hey Joshua, We're sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. We strive to provide excellent service and it's clear we missed the mark during your visit. We appreciate your feedback and we'll definitely take it into account as we continuously work to improve. We hope you'll give us another chance to make it right. Best, The Management Team
    

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