Benihana - Beaverton, OR

Review summary

1. OT

   OpenTable Diner

   Portland

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex, the chef, was amazing! Food is always a hit. Love to go there, for all occasions.
   

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2. R

   Rudy

   Portland

   15 reviews

   3.0

   15 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   We got seated right on time, but we had to wait almost an hour and a half to get our cook to our table and start preparing our meals. Not sure what was going on, but it took forever for them to get our food out.  Our server knew we were getting impatient as he kept on saying the cook will be right out 4 times. Saying, He’s preparing your orders, oh he’s just preparing the cart to bring out. We finally got to start eating 1:45 after we got sat. Obviously short staffed but if they were honest and told the truth, then we would be ok. But to make up excuses that our food has being prepared and soon to come out is not acceptable
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the review, Rudy! We're glad to hear that you were seated promptly and enjoyed our food at Benihana - Beaverton, OR. However, we're sorry to hear about the wait time you experienced. We understand how frustrating that can be and we truly apologize for any inconvenience it may have caused. We're always striving to improve our service and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and provide you with a better dining experience.
   

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3. PC

   PhilColeman

   Portland

   14 reviews

   3.0

   14 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   We waited over an hour for the chef to even arrive at our table. At 2.5 hours, we asked for the check and left without dessert. Everyone was very kind, but overall, the evening was a miss for us.
   

   Benihana - Beaverton, ORResponded 4 days ago

   Hello Phil, We're truly sorry to hear about your experience at Benihana - Beaverton, OR. We aim to provide an exceptional dining experience, and it's clear we fell short during your visit. We understand your frustration regarding the wait time and the lack of dessert. We're glad to hear that everyone was kind to you, but we acknowledge that we missed the mark in terms of service and food quality. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right in the future. Best Regards, The Management Team
   

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4. R

   Renaud

   Portland

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   We ate here February 1st for my sisters birthday and February 28th for my birthday, and these were two completely different experiences.. I made a reservations 2 weeks ago and we still had to wait 30 minutes to eat past our reservation time, with no heads up via txt or call before we arrived. on February 28th: our veggies were undercooked, our chef rushed through our meal and did not engage with us, our server was unkind, and again, we were rushed through this experience. I have been coming to Benihana for over 20 years and I am so sad to say that this experience was beyond disappointing.
   

   Benihana - Beaverton, ORResponded 6 days ago

   Thanks for the review, Renaud. We're sorry to hear about your experience at Benihana - Beaverton, OR, especially on such special occasions as your sisters' and your birthday. We understand how frustrating it can be to wait despite having a reservation and we apologize for the inconvenience you experienced. We're also sorry to hear about the undercooked veggies and the rushed service. We're taking your feedback seriously and will use it to improve our service and food quality. We hope to serve you better in the future.
   

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5. AT

   AliT

   VIP

   Portland

   1 review

   5.0

   1 review

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was Sam, and he was amazing. Very interactive and cooked every meal at our table perfectly. Can't wait to go back.
   

   Benihana - Beaverton, ORResponded 6 days ago

   Hello AliT, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed your dining experience at Benihana - Beaverton, OR. It's wonderful to know that our team's efforts to provide excellent service and delicious meals were appreciated. We look forward to welcoming you back soon. Best Regards, The Management Team
   

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6. T

   Teresa

   Portland

   1 review

   4.0

   1 review

   Dined on February 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our rice was hard and not very tasty like it usually is.
   

   Benihana - Beaverton, ORResponded on February 28, 2025

   Thanks for the review, Teresa! We're thrilled to hear that you enjoyed our service and found it to be good value. We're sorry to hear that the rice was not up to your usual standard this time. We appreciate your feedback and will take it into consideration to ensure our customers enjoy our rice the way it should be. We hope to serve you again soon. Best, The Management Team at Benihana - Beaverton, OR.
   

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7. M

   Michael

   Portland

   4 reviews

   5.0

   4 reviews

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent great chef service was great too
   

   Benihana - Beaverton, ORResponded on February 28, 2025

   Thanks for visiting us, Michael! We're thrilled to hear that you enjoyed your dining experience at Benihana - Beaverton, OR. It's wonderful to know that our chef's food was a hit and that our service met your expectations. We strive to provide an excellent experience for all our guests, and your feedback lets us know we're on the right track. We look forward to serving you again soon.
   

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8. S

   Serrena

   Portland

   1 review

   1.0

   1 review

   Dined on February 26, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   "We made a reservation for 8:00 PM to celebrate my daughter’s birthday but weren’t seated until 9:00 PM. The host explained that due to staffing shortages, there would be a delay, which I understood as we drove in from Vancouver, WA, to join family in the area. The manager came out to thank us for our patience, and once seated, it took another 30 minutes for our drink orders to be taken. Despite the challenges, both the waiter and chef were fantastic, especially given the long hours (12 PM to 10:15 PM). I truly appreciated their hard work. Unfortunately, the late timing had an impact on our experience. The chef began cooking around 10:10 PM, and by that point, my daughter was exhausted from school and sports, falling asleep at the table. I also had to call in late to my night shift job, which was a bit of a hassle. The delay was really lengthy, and it could have been avoided with better staffing.It also had been mentioned by staff that several employees had quit that day, which contributed to the issue. Additionally, my daughter almost missed out on being sung "Happy Birthday" – a standard tradition at the restaurant. Only two people sang to her, while normally a larger group is involved. To make matters worse, they didn't have enough fried rice to serve, so they had to use pre-cooked rice that had already been mixed into other orders. Overall, while the staff did their best under tough circumstances, proper staffing and planning could have made this a more enjoyable experience." at least we could’ve been given a discount for waiting two hours to even start eating or get drinks.. nothing
   

   Benihana - Beaverton, ORResponded on February 27, 2025

   Thanks for visiting us, Serrena. We're glad to hear that you enjoyed the service and food at Benihana - Beaverton, OR despite the challenges of celebrating a special occasion with a long drive. We sincerely apologize for the delay in seating and for the mix-up with your daughter's birthday. We appreciate your patience and understanding, and are sorry for any inconvenience caused. We're committed to improving our staffing and planning to avoid such issues in the future. We hope to serve you again and provide a better experience.
   

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9. A

   Andrew

   Portland

   5 reviews

   5.0

   5 reviews

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   this was a very good suprise, there was a new thing that I saw, not a very easy thing as I have been to Benihana alot. Our waitress has a pretty good fake Japanese accent, she did not understand the language at all or pretended not to know. Food was actually very tasty and cooked very well, best I have had in a while from Benihana. Nick was very entertaining and does deserve alot of Kudos!!
   

   Benihana - Beaverton, ORResponded on February 27, 2025

   Hi Andrew, Thank you for your kind words and for taking the time to share your experience at Benihana - Beaverton, OR. We're thrilled to hear that you enjoyed our food and service. Your feedback regarding our staff's accent is appreciated and will be taken into consideration. We strive to provide an accurate and enjoyable experience for all our guests. We look forward to welcoming you back soon. Best regards, The Management Team
   

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10. J

    Jacquelyn

    Portland

    5 reviews

    5.0

    5 reviews

    Dined on February 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    10/10 meal! Food was outstanding, we had the whole table to ourselves and the service was wonderful.
    

    Benihana - Beaverton, ORResponded on February 27, 2025

    Hello Jacquelyn, Thank you so much for your glowing review! We're thrilled to hear that you and your party had an outstanding dining experience at Benihana - Beaverton, OR. It's wonderful to know that you enjoyed our food and found our service to be wonderful. We strive to provide our guests with the best dining experience possible and your feedback is a testament to that. We look forward to welcoming you back soon! Best, The Management Team
    

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