Benihana - Beaverton, OR

Review summary

1. D

   David

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation at 715, they said we’re “running behind” an hour or so - didn’t call us until 930 pm to say your tables ready. Why take reservations when you can’t honor them -
   

   Is this helpful?

2. M

   Michelle

   Portland

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   We were sat an hour after our reservation time and it felt very chaotic. Hopefully it was just an off night.
   

   Is this helpful?

3. J

   Jennifer

   Portland

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good as usual. Our chef for the night did not put on the normal and typical fun and engaging ‘show’. He did the onion volcano and the egg roll joke. He didn’t crack any other jokes nor did he do the fried rice heartbeat or anything else to engage us at the table. It was the least interact experience we have had to date. Not impressed with tonight’s dinner experience especially for the prices we pay.
   

   Is this helpful?

4. M

   Mariam

   Portland

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had reservations at 8. took three hours because they didn’t seat us until 9 and the chef didn’t come out until 10. Really disappointing never going again. Also the food was excessively greasy and buttery. Had an immediate stomach ache.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for visiting us, Mariam. We're really sorry to hear about your recent experience at Benihana - Beaverton, OR. It's clear that we fell short of our usual standards, especially with regard to seating and food preparation. We understand your concerns about the excessive greasiness and your stomach ache. We appreciate you bringing this to our attention and assure you that we're taking your feedback seriously. We hope you'll give us another chance to provide a better dining experience.
   

   Is this helpful?

5. M

   Marcelo

   VIP

   Portland

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   One hour wait even with reservation was unacceptable.
   

   Is this helpful?

6. R

   Rachel

   Portland

   6 reviews

   2.0

   6 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   Making a reservation 2 months in advance and still not getting your table for an hour later is crazy!
   

   Is this helpful?

7. T

   Tiffany

   Portland

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were seated one hour past our reservation time. Half our party had to leave and missed a birthday dinner because of the wait. The wait was cramped and uncomfortable- minimal seating and you’re stuck waiting in a small hallway. When people were asking if they could go to the mall given the long waits, they were told they can and they’ll text you- but you have 5 minutes to show up after they text you and then they’ll give the table away. They also were not giving estimates as to the wait. Once seated, we were in the last table in the back and it was very hot. They crammed 9 seats at a table that usually sits 8 so we were very close. Service was extremely slow but friendly. The sauce was weirdly spicy but other food was fine. We’d indicated it was a birthday but it was forgotten until the end when we brought it up. The tables around us received birthday photos but we didn’t. I’d think the poor organization was due to the holiday weekend but based on other recent reviews it seems this is their current norm.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hi Tiffany, We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. We apologize for the long wait, discomfort due to cramped seating, and the misunderstanding about your party's reservation. We also regret that you didn't receive the birthday recognition you deserved. Your feedback is valuable to us as it helps us improve. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

   Is this helpful?

8. M

   Michael

   Portland

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   I booked my reservations 3 1/2 weeks in advance. My reservation time was for 4pm. When we got there it was super busy. After about a 10 minute wait I finally made it to the front of the counter and gave them my reservation name. They took my information and said that there will still be a wait time due to over booking. We ended up waiting an hour and a half just to get seated. We also had a party of 10 (all adults) and they seated us in a table for 8 and added 2 extra seats. So we were packed like sardines and made the dining experience uncomfortable. Some people had to hold their food and eat. Loved the food and the experience but the wait time was absolutely ridiculous.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the feedback, Michael. We're sorry to hear about the long wait you experienced despite having a reservation. We understand the frustration of being crowded and the inconvenience it can cause. We're glad to hear that you enjoyed the food and experience at Benihana - Beaverton, OR. We appreciate your patience and understanding. Your feedback is invaluable to us as we strive to improve our service and ensure a comfortable dining experience for all our guests. We hope to have the opportunity to serve you again in the future.
   

   Is this helpful?

9. N

   Noelle

   Las Vegas

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Made reservations at 3pm but didn't get seated until 330pm. But we were able to order a drink while we waited so that was okay. Food was good!
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hi Noelle, We're glad to hear that you enjoyed your dining experience with us at Benihana - Beaverton, OR! We apologize for the delay in seating you, but we're glad that you were able to order a drink while you waited. Your feedback is greatly appreciated and we're thrilled that you found our food to be good. We look forward to serving you again soon. Best wishes, The Management Team
   

   Is this helpful?

10. A

    Adnan

    Portland

    1 review

    3.0

    1 review

    Dined 3 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Nothing compared to what used to be … Reception, Ambience and Service are all degraded. The quality and value of food are standards compared to their current high price !
    

    Benihana - Beaverton, ORResponded 1 day ago

    Thanks for the feedback, Adnan! We're glad to hear that you still enjoy our food standards despite the current times. We understand that our service and ambiance didn't meet your expectations. We're constantly working on improving all aspects of our restaurant. We hope to exceed your expectations on your next visit.
    

    Is this helpful?