Benihana - Beaverton, OR

Benihana - Beaverton, OR reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nicole

   Portland2 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Had reservations at 6:15 didn’t get seated until 7:30pm. The cook was friendly but not engaging like they normally are with all their cool tricks and interacting with the guests
   

   Benihana - Beaverton, ORResponded today

   Thanks for the feedback, Nicole. We're sorry to hear that your experience at Benihana - Beaverton, OR didn't meet your expectations. We understand that waiting can be frustrating, especially when you've made a reservation. We're glad to hear that you enjoyed the food, but we're sorry that the service didn't match. We value your feedback and will use it to improve our service. We hope to have the opportunity to serve you again soon.
   

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2. T

   Tara

   Portland1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Our reservation was at 830, we were not sat till after 910. Once sat we got drinks and waited another 30+ minutes for a waitress and cook. We were told multiple times they were short staffed, computer issues, not enough tables and more. We were very polite about all of this even though we were celebrating a birthday. During the meal one of the main items was missed divided and had to be remade ( Rocky’s choice and chicken was skipped) we were informed that only sherbert and green tea were available and yet we were still accepting and understanding, but at the end of the meal I tried to use my $30 birthday coupon on my $141 meal and was denied…because it’s Friday. No way I was put through all of that and still they refused to accommodate us in any way and it ruined my birthday which had already been terribly and I was literally taking myself out and they couldn’t help us at all. I almost don’t want to ever come back and my family and I have been coming to Benihanas for years.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for visiting us, Tara. We're truly sorry to hear about your experience at Benihana - Beaverton, OR. We understand how frustrating it can be to wait for service, especially on a special occasion like a birthday. We also apologize for the mix-up with your meal. We're always looking to improve and your feedback is invaluable in this process. We hope you'll give us another chance to make your next visit a more enjoyable one. Best, Benihana - Beaverton, OR Management Team
   

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3. D

   Dean VIP

   Portland1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had a 7:30 reservation and was told they were running an hour behind. We were told that it’s typical for them to overbook the restaurant now because corporate wants to show higher numbers. Not good!
   

   Benihana - Beaverton, ORResponded 2 days ago

   Thanks for the review, Dean! We're really sorry to hear about your experience with the reservation at Benihana - Beaverton, OR. We understand how frustrating it can be to have your dining experience delayed, especially when you've made a reservation. We're glad to hear you appreciated our food, though we're sorry that the service didn't meet your expectations. Your feedback is important to us and we will definitely work on improving our service times. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Beaverton, OR Management Team
   

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4. A

   Ashlynn

   Portland1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 3

   We had a 7:00 reservation on a Thursday night. Our cook didn’t START until 8:40. They apologized but we all had work the next day and didn’t leave until almost 10.
   

   Benihana - Beaverton, ORResponded today

   Thanks for visiting us, Ashlynn! We're sorry to hear about your experience. We understand that waiting for a long time can be frustrating and we apologize for the inconvenience caused. We're glad to know that you enjoyed our food and found good value in your meal. We're committed to providing the best service and we're always looking for ways to improve. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Beaverton, OR Management Team
   

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5. P

   Patricia

   Portland1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Reservations was at 6:30PM. We did not get a chef to our table until 8PM. Portion for yakisoba which we eat on a regular basis was half portion. All menu items had a $3-5 increase. Terrible experience compared to pasta. We have decided to try other options moving forward.
   

   Benihana - Beaverton, ORResponded today

   Thanks for the review, Patricia. We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. It's disappointing to know that we fell short of our usual standards, especially with regards to timing and portion sizes. We appreciate your feedback and will definitely take it into consideration as we continuously strive to improve our services. We hope you'll consider giving us another chance to provide you with the quality experience you've come to expect from us. Best regards, The Management Team
   

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6. D

   Dawn

   Portland6 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience with a wonderful chef, particularly entertaining, a two-year-old at the table Our only trouble was with a senior guest and hearing issues . The noise level was pretty intense at times for him. House, the restaurant emptied out, and the tables opened up of course this  improved significantly Not sure how this could be better controlled
   

   Benihana - Beaverton, ORResponded 1 day ago

   Hello Dawn, Thank you for your wonderful review and for rating us so highly! We're thrilled to hear that you and your family had a great experience with us. We're sorry to hear about the noise level and the difficulty with the senior guest. We appreciate your understanding and patience, and we're glad to know that the house setting and the table arrangement improved the situation for you. We hope to welcome you back soon, perhaps with a few adjustments to accommodate the noise level better.
   

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7. J

   Joshua VIP

   Seattle1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Chef Alexis was incredible. He helped us celebrate our daughter’s birthday with the perfect mix of humor, kindness, and witty charm. We actually remembered each other from a visit nearly a year ago, and the energy was just as great this time around. I really appreciated his attentiveness and just the right touch of light sarcasm—it made the whole experience feel fun and memorable. Even the moments of “hotness” became part of the comedy, which we loved. The wagyu options on the menu were top-tier, especially the American ribeye. Chef Alexis prepared it perfectly. My entire family was pleased—not just with the food, but with the overall vibe. We’ll absolutely be back—and next time, we’re requesting Chef Alexis or Alex :). No question.
   

   Benihana - Beaverton, ORResponded 5 days ago

   Thanks for the feedback, Joshua! We're thrilled to hear that you had a memorable birthday celebration at Benihana - Beaverton, OR. It's great to know that our team could lighten the mood and add to the overall experience. We're glad you enjoyed the wagyu options, our hot options, and the overall vibe of our restaurant. We're also pleased that our team could contribute positively to your family's experience. We look forward to welcoming you and your family back soon! Best wishes, The Management Team
   

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8. A

   Anne Marie

   Portland1 review

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We waited a long time for the cook to come. The meat portions are small - do NOT order the fried rice with Wagyu beef - as it is a very small portion of meat that you pay $21.00 for. The seafood melody was also disappointing as I had to hunt to see if the scallops were in there - and I guess they were. Finally, IF you have a birthday notice - look on the email as it says WAY down the disclaimers that it is only good Monday - Thursday for dinner - and I went on a Sunday not knowing the $30.00 coupon was invalid until the check came. Check before you go in to order.
   

   Benihana - Beaverton, ORResponded 6 days ago

   Hello Anne Marie, We're truly sorry to hear about your recent experience at Benihana - Beaverton, OR. We strive to provide excellent food and service to all our guests, and it's clear we fell short during your visit. We understand your disappointment with the wait time, portion sizes, and the lack of options for your special occasion. We appreciate your feedback, and we will certainly look into these issues to improve our service. We hope you'll give us another chance to show you the kind of experience we're known for. Best, The Management Team
   

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9. A

   Anthony

   Portland1 review

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was great as always. 6 ppl shared three orders of the special Waygu setting. Disappointment was due to the almost hour wait between ordering drinks and putting in our lunch order to when the chef actually got to our table. Aside from that. Food was great!
   

   Benihana - Beaverton, ORResponded 6 days ago

   Thanks for visiting us, Anthony. We're thrilled to hear that you enjoyed the food at Benihana - Beaverton, OR. We always aim to provide our guests with great food and value. However, we're sorry to hear about the delay in serving your drinks and the lack of service from our team. We appreciate your understanding and patience, and we're glad that you found the food to be great. We hope to see you again soon for a more seamless dining experience.
   

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10. C

    Cindy

    Portland1 review

    2.0

    Dined on April 20, 2025

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 3

    We went to Benihana to celebrate a birthday because I’ve heard it’s a great experience and unfortunately, were sorely disappointed. Our chef did not put on the “show” that Benihana is known for (and that you pay for), we found ourselves watching the chef at the next table over as he was putting on the show that Benihana is known for. You also cannot understand a word he says. Others at our table were unable to understand him as well. The food is mediocre at best, so $60 steaks and $20 drinks is waaaay too much. While I understand the prices are reflective of the whole experience, our experience was not great. We left feeling disappointed.
    

    Benihana - Beaverton, ORResponded 7 days ago

    Thanks for visiting us, Cindy. We're truly sorry to hear that your experience at Benihana - Beaverton, OR, didn't meet your expectations. It's disheartening to hear that you found our chef's performance to be lacking and that you felt our food was just average. We always aim to deliver a memorable experience, and we regret that we missed the mark on this occasion. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right in the future.
    

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