Benihana - Beaverton, OR

Review summary

1. S

   Stephanie

   Portland

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 3

   We waited over an hour for our reservation which was very frustrating. Would be nice if the hosts called to notify people on the list if they were running behind to save us an hour of being crammed in the lobby with probably 30-40 other people waiting for their tables.
   

   Benihana - Beaverton, ORResponded today

   Hi, Stephanie! Thank you for sharing your experience at Benihana - Beaverton. We're glad to hear that you enjoyed the food. However, we're truly sorry that the wait time for your reservation was longer than expected. We understand how frustrating this can be and we apologize for any inconvenience. We'll certainly take your feedback into consideration as we continually strive to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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2. S

   Stephanie

   Portland

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shane was excellent, he definitely deserves a raise. Between him and Nick, it really made for a great experience. Thanks again guys.
   

   Benihana - Beaverton, ORResponded today

   Dear Stephanie! Thanks for the feedback! We're thrilled to hear that you had a great experience at Benihana - Beaverton. We always aim to deliver the best service and it's wonderful to hear that our team made your visit extra special. Your kind words mean a lot to us and we're grateful for your support. We hope to see you again soon!
   

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3. C

   Chloe Ann

   Portland

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 2

   Our chef, Shane, was fun and talented. He paid special attention to the kids at our table; engaging them and keeping them happy. The service by the wait staff was poor, but considering the reserved tables for that night were doubled from the usual 400 to 800. it can only be expected. The food was still amazing, except for our pumpkin pie which was delivered frozen. But, at least they didn't run out.
   

   Benihana - Beaverton, ORResponded today

   Hello, Chloe Ann! Thank you for your feedback. We're thrilled to hear that you and your group had a fun dining experience with our chef. We're sorry to hear that the service did not meet your expectations. We always aim to deliver a great experience, and we'll certainly look into this matter. We're glad you enjoyed the food, and we hope that the rest of your visit was just as enjoyable. We hope to serve you again soon. Best regards, The Management Team at Benihana - Beaverton
   

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4. A

   Alex

   Portland

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was fun! A little overbooked but it’s thanksgiving so not holding holding that against them. Good service and Shane the hibachi chef was awesome
   

   Benihana - Beaverton, ORResponded today

   Hey, Alex! Thank you for your review! We're glad to hear that you enjoyed your experience at Benihana - Beaverton. We understand that it can get a bit crowded during the holiday season, and we apologize if you felt overbooked. We're happy to know that our service was up to the mark. We look forward to your next visit!
   

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5. D

   Debbi

   Portland

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was Thanksgiving and it was very busy. As usual the Japaneses hibachi bbq experience was lively and the chef was funny and entertaining. The dinner was really good and there was plenty to choose from for both meat eaters with steak, shrimp, chicken choices and vegetarians with a tofu choice and plenty of vegetables and rice. The company around the communal table was friendly and everyone seemed to be enjoying their meal and ate everything and also had dessert. We upgraded our dessrt from the included ice cream to a delicious banana tempura. It was unusual and so good! A great alternative to the traditional Thanksgiving turkey dinner that we really enjoyed.
   

   Benihana - Beaverton, ORResponded today

   Hello Debbi! Thank you for your kind words and the 5-star review! We're thrilled to hear that you enjoyed your Thanksgiving dinner at Benihana - Beaverton. It's wonderful to know that our Japanese hibachi bbq experience and the communal table were to your liking. We're also glad that you appreciated our upgraded dessert and our selection of vegetarian and meat choices. We strive to make every meal a memorable one and we're glad we could provide that for you. We appreciate your feedback and look forward to serving you again soon! Best wishes, The Management Team
   

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6. P

   Paul

   Portland

   14 reviews

   vip
   4.0

   14 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had to wait nearly an hour to be seated for a 7p reservation. The restaurant overbooks, or is aggressive on their assumptions on length of time to service a table, so go early to avoid the cascading delays. Food and table service was great, as always.
   

   Benihana - Beaverton, ORResponded today

   Hey Paul, thank you for taking the time to share your experience at Benihana - Beaverton. We're thrilled to hear that you enjoyed our food and service. We understand that waiting can sometimes be frustrating, and we're sorry for the delay you experienced. We'll certainly work on our reservation system to ensure that your table is always seated as promptly as possible. We appreciate your understanding and look forward to serving you again soon. Best regards, The Management Team
   

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7. J

   Justina

   Portland

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place! We always come out for our birthdays or special occasions, definitely recommend to anyone who has not been here yet.
   

   Benihana - Beaverton, ORResponded 7 days ago

   Hello, Justina! Thank you so much for choosing to celebrate your special occasions with us at Benihana - Beaverton! We're delighted to hear that we've made your visits memorable. Your high ratings for our food, service, and value truly make our day. We're thrilled that we've been recommended to others. We look forward to serving you again soon. Best wishes, The Management Team
   

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8. C

   Chantal

   Amsterdam

   2 reviews

   2.0

   2 reviews

   Dined on November 21, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Our cook, Jose, was ok, but not like we are used to. Makes poor jokes, throw with shrimp tails to guests and also just throw food on the floor. This was not funny. The fried rice was made after all the food, so this is burnt from the grill after the meat and also too late to eat. That was strange. It didn't went smooth, also the sauces he gave out to late, after he cooked and we already had eaten the shrimps. We asked for the sauces, but he didn't serve the sauces earlier out. Bit strange too. The cook just did his job and you could feel that. We were looking forward to this evening and especially drove 2 hrs for it. But I am not sure to be back. That is a pity while we love Benihana and especially the quality of the food and the value for money
   

   Benihana - Beaverton, ORResponded 2 days ago

   Thanks for the review, Chantal. We're really sorry to hear about your disappointing experience at Benihana - Beaverton. We strive to provide a high quality experience and it seems we fell short during your visit. We understand how important timing is, especially when it comes to our dishes, and we apologize for the delay in serving the sauces and the quality of the food. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right in the future.
   

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9. V

   Vicki

   Portland

   8 reviews

   vip
   4.0

   8 reviews

   Dined on November 21, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food, lots of choices. Child in our group was served last on everything, would’ve preferred first. Long wait even with a reservation. Would like more salad and dessert options. Overall, a fun place for a group.
   

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   Benihana - Beaverton, ORResponded on November 22, 2024

   Thanks for the review, Vicki! We're thrilled to hear that you enjoyed our food and the variety of options available at Benihana - Beaverton. We apologize for the longer than expected wait time and understand how it can affect the dining experience. We're always looking for ways to improve and your feedback is invaluable in this process. We hope to see you and your group again soon for a more seamless experience.
   

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10. E

    Elisa

    Portland

    1 review

    1.0

    1 review

    Dined on November 18, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    disaster had a reservation at 7 were seated 7:30 then waited for a cook for 45 minutes Dinner fair noise level very high 4 people were seated at table next to us after us they got cook 30 minutes before us I think they flaked on bill all food still on table we had a birthday which weve enjoyed before but not good this time
    

    Benihana - Beaverton, ORResponded today

    Hey, Elisa! We're really sorry to hear about your experience at Benihana - Beaverton. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We understand how frustrating it can be to wait for a service, especially when you have a reservation. We're also sorry that the noise level affected your dining experience. We're taking your feedback seriously and will be addressing these issues with our team to improve our service. We hope to have the opportunity to serve you again in the future and provide a better experience. - The Management Team
    

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