Benihana - Bethesda, MD

Review summary

1. P

   Pam

   Washington DC

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was terrible, had a 6:30 reservation, did not get seated til 8. Food was terrible and service was bad and way too expensive. I will never go back.
   

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2. C

   Candida

   Washington DC

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I'm a regular @ Benihana Bethesda. Our server Vilma is very attentive and helpful. She is always on point. Never misses a beat. She always takes care of my family and guests. She is my go to waitress. Dol was our cook for the 1st time and I have to say he was Excellent. I've never had him before and he was AWESOME! I highly recommend both Vilma & Dol.
   

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3. T

   Tiffany

   New York City

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Including a private note for the restaurant management in lieu of a damaging public review
   

   Benihana - Bethesda, MDResponded 1 day ago

   Dear Tiffany, Thank you for taking the time to share your experience. We sincerely apologize that your visit on Valentine’s Day did not meet expectations. We understand that long wait times, cleanliness concerns, and delayed service can be frustrating, especially on a special occasion. Valentine’s Day is one of our busiest nights, but that’s no excuse—we strive to provide excellent service at all times. We will be reviewing our booking process and service procedures to ensure a better experience for our guests in the future. We truly value your past patronage and are sorry to hear that you no longer consider us an option. Best regards, The Management Team
   

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4. A

   Aundre

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food here is very fresh and flavorful! My partner, and I both ordered the fillet mignon, and we're more than impressed with how amazing it was, paired with the fresh vegetables and chicken fried rice. I'll definitely be making a trip back
   

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5. K

   Kevin

   Baltimore

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   I had a reservation for 8:15 arrived to see a lobby full of people who had the same reservations. The restaurant overbooks and caused significant delays in seating. I drove and hour to eat here arrived before 8:15 only to be seated at 8:45 at an overcrowded table with barely enough room to move, loud and cold you could barely hear anyone speak. I will not be coming back.
   

   Benihana - Bethesda, MDResponded 1 day ago

   Thanks for the feedback, Kevin. We're sorry to hear about your experience at Benihana - Bethesda, MD. We understand how frustrating it must have been to wait for your table despite having a reservation. We apologize for the inconvenience caused by our overbooking. We also acknowledge your comments about the temperature and noise levels. Your feedback is valuable to us as we strive to improve our service. We hope you'll give us another chance in the future to provide a better dining experience. Best regards, Benihana - Bethesda, MD Management Team
   

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6. J

   James

   Unspecified

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   Expressed my allergy several times as far as shellfish and proceed to give me shrimp several times Waiter was all over the place and got everyone at the table order wrong multiple times Think I’ll just stick to hibachi
   

   Benihana - Bethesda, MDResponded 1 day ago

   Dear James, We sincerely apologize for your experience at our restaurant. Your safety and satisfaction are our top priorities, and it’s deeply concerning to hear that your allergy request was not handled properly. We take food allergies very seriously and will be reviewing our training procedures to ensure this does not happen again. Additionally, we regret that your service did not meet expectations. We strive to provide attentive and accurate service, and we’ll be addressing this with our team to improve. We truly appreciate your feedback and would love the opportunity to make things right. Please feel free to reach out to us directly at our website so we can learn more and work toward a resolution. Best regards, The Management Team
   

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7. a

   amy

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our food and experience here was top notch ! We definitely will be going back !
   

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8. A

   Augustus

   Washington DC

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food Excellent! We did not get seated until 6:20 pm and our reservation was for 5:45pm.
   

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9. T

   Teresa

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined on February 8, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our chef was very tired, did not season the food, did not cook the mushrooms long enough, they were still raw. One lady at our never received any food, the chef forgot about her. Normally when we eat at Benihana the food is delicious but not last night.
   

   Benihana - Bethesda, MDResponded 6 days ago

   Hello Teresa, We're really sorry to hear about your experience at Benihana - Bethesda, MD. We take pride in our food and it's disappointing to hear that it didn't meet your expectations. We also regret that you didn't receive the service you expected from us. We always aim to deliver a great experience, and we're sorry we fell short this time. Your feedback is important to us and we'll certainly use it to improve. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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10. S

    Scott

    VIP

    Washington DC

    20 reviews

    2.0

    20 reviews

    Dined on February 8, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    There was an hour wait from when we walked in with a reservation to get any food. The cook was dull and just going thru the motions. The waiter and chef messed up the order. The lady next to me didn’t get her entree and got the wrong rice. We won’t go back.
    

    Benihana - Bethesda, MDResponded 3 days ago

    Hey Scott, We're really sorry to hear about your experience at Benihana - Bethesda, MD. It's clear that we didn't live up to our usual standards, especially when it comes to service and food quality. We appreciate your feedback and will address these issues with our team. We hope you'll give us another chance to make things right. Best, The Management Team
    

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