Benihana - Broomfield, CO

Commentaires sur le restaurant Benihana - Broomfield, CO de personnes qui y ont mangé. Selon des cotes récentes.

1. DN

   DNS100209

   Saint-Louis6 commentaires

   2.0

   Y est allé il y a 1 jour

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 2

   Had a 7:45 reservation. Was sat at 9pm. Sat at the table for another 20+ minutes before we had drinks or service. Food was good. Service was terrible
   

   Ce commentaire est-il utile?

2. J

   Jami

   Denver 4 commentaires

   4.0

   Y est allé il y a 1 jour

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   The host was rude and we had 7 pm reservations but didn’t get a chef until 9
   

   Ce commentaire est-il utile?

3. A

   Antonio

   Denver 1 commentaire

   2.0

   Y est allé il y a 2 jours

   1. Cote globale 2
   2. Nourriture 5
   3. Service 2
   4. Ambiance 2

   Overall, it took forever for us sit down for our meal. It took almost an hour and 30 minutes I do understand they were behind. It is a great place and we will be back.
   

   Benihana - Broomfield, COA répondu il y a 1 jour

   Dear Antonio, Thank you for sharing your experience, and we truly appreciate your loyalty to Benihana. We’re sorry your birthday celebration was impacted by the long wait and poor service. Waiting an hour and a half is frustrating, and the hostess’s attitude toward your wife is unacceptable. While we’re glad the manager addressed the wait time, we regret the customer service fell short. Your feedback is valuable, and we’ll work on improving hospitality and training. Thank you for your understanding, and we look forward to providing a much better experience on your next visit.
   

   Ce commentaire est-il utile?

4. J

   John VIP

   Denver 49 commentaires

   3.0

   Y est allé il y a 2 jours

   1. Cote globale 3
   2. Nourriture 3
   3. Service 4
   4. Ambiance 3

   Our chef Shaynie was very good and are server Jessica was also very professional. The price of the meal has gone up dramatically. In my opinion it is not worth the value. There are so many tables food suffered. Also I ordered a gyoza appetizer when we first sat down and didn’t get it until right before the second course
   

   Ce commentaire est-il utile?

5. DS

   DerekS VIP

   Denver 2 commentaires

   1.0

   Y est allé il y a 7 jours

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 2

   Last two times we have been there was terrible service, not a good chef, food was not great. Disappointed to say the least! The restaurant is going down hill
   

   Benihana - Broomfield, COA répondu il y a 5 jours

   Hey Derek, We're really sorry to hear about your recent experiences at Benihana - Broomfield, CO. It's disappointing to know that our service and food did not meet your expectations. We take your feedback seriously and will work hard to improve. We hope to have the opportunity to serve you again and provide a better dining experience. Best, The Management Team
   

   Ce commentaire est-il utile?

6. E

   Erika

   Denver 1 commentaire

   3.0

   Y est allé le 9 mars 2025

   1. Cote globale 3
   2. Nourriture 5
   3. Service 3
   4. Ambiance 3

   Our waiter was very unhelpful the first half of service. Didn’t pass out forks, left them on the side of the table for a customer to pass out. He forgot a drink and I had to ask a different waitress to bring it from the bar. Soup and salads came out at the same time which isn’t too much of an issue unless you’ve waited over 30 minutes for them. Our chef didn’t crack any jokes. When an egg cracked on the table in front of my husbands plate there was an apology from the chef but the table did not get wiped down. So there was raw egg juice just sitting in front of my husband. This was such a poor experience from both the waiter and the chef. Very disappointed when it was people first time at the table and they didn’t get the full Benihana experience
   

   Benihana - Broomfield, COA répondu le 10 mars 2025

   Thanks for the feedback, Erika. We're sorry to hear about your experience at Benihana - Broomfield, CO. We strive to provide excellent service and it's clear we missed the mark during your visit. We apologize for the mix-up with the forks and the timing of the salads, as well as the lapse in our chef's humor. We're glad to hear you enjoyed the food and we'll certainly work on improving these areas. We appreciate your comments and hope to have the chance to provide a better experience in the future. Best regards, Benihana - Broomfield, CO Management Team
   

   Ce commentaire est-il utile?

7. c

   cotoothfairy

   Denver 12 commentaires

   1.0

   Y est allé le 2 mars 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 2
   4. Ambiance 2

   We waited an hour or our reserved table. We were told they were running a few minutes behind when we got there and once 45 minutes had passed I went up to ask how much longer and they said soon. 15 minutes later we were seated. We waited another 15 before being greeted and another 15 before getting any drinks. Waited at least another 30 before the apps arrived and we didn’t complete our meal until almost 9:30. Our reservations were 3 hours before that. This is unacceptable and we will never be back. No manager came to our table to apologize or offer anything for the delay and super slow service. There are plenty of great places to eat for the cost and without the headache.
   

   Benihana - Broomfield, COA répondu le 3 mars 2025

   Hi Cotoothfairy, We're truly sorry to hear about your experience at Benihana - Broomfield, CO. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the delay and the slow service you experienced. Your feedback is invaluable to us and we'll certainly address these issues with our team. We hope you'll give us another chance to provide you with the quality experience you deserve. Sincerely, The Management Team
   

   1 personne a trouvé ce commentaire utile

8. o

   otter

   Phoenix 2 commentaires

   1.0

   Y est allé le 2 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Waited over an hour to get served Tables seated after us were served before us
   

   Benihana - Broomfield, COA répondu le 3 mars 2025

   Hey Otter, we're really sorry to hear about your experience at Benihana - Broomfield, CO. It's clear that we fell short in delivering the service you deserve. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We appreciate your patience and your feedback. We're taking your comments to heart and will work on improving our service. We hope you'll give us another chance to make things right. Sincerely, The Management Team
   

   1 personne a trouvé ce commentaire utile

9. N

   N V

   Denver 5 commentaires

   3.0

   Y est allé le 1 mars 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 1
   4. Ambiance 2

   Service was poor. Didn't get first course for just about an hour. Second course came after the chef came. Waiter had some orders wrong, chef Didn't make 2 rice orders initially had to get extra ingredients to make right later. One order was completely wrong and chef had to get more ingredients to get it right. What was supposed to be filet mignon turned out to be different cuts glued together. Needless to say it will be a long while before we go back.
   

   Benihana - Broomfield, COA répondu le 3 mars 2025

   Hi NV, We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. It's disappointing to know that our service did not meet your expectations. We strive to provide excellent service and it's clear we fell short during your visit. Your feedback about the incorrect orders and the steak preparation is noted and will be addressed with our team. We understand your concern about the long wait time and we sincerely apologize for any inconvenience it may have caused. We hope you'll give us another chance to provide the quality experience you expected from us. Best, The Management Team
   

   1 personne a trouvé ce commentaire utile

10. W

    Willy

    Denver 1 commentaire

    4.0

    Y est allé le 1 mars 2025

    1. Cote globale 4
    2. Nourriture 4
    3. Service 4
    4. Ambiance 3

    Over all it was good. The food is what I would expect at hibachi.
    

    Benihana - Broomfield, COA répondu le 2 mars 2025

    Hi Willy, Thank you for taking the time to share your experience at Benihana - Broomfield, CO. We're glad to hear that you enjoyed the overall experience and found our food to be on point. We strive to provide a unique and enjoyable dining experience for all our guests. We noticed that you rated our value a bit lower. We're always looking to improve and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and exceed your expectations. Best regards, Benihana - Broomfield, CO Management Team
    

    Ce commentaire est-il utile?