Benihana - Burlingame, CA

Review summary

1. M

   Maria

   VIP

   Central Coast

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very busy and had to wait 30 minutes to be seated even with reservation. Other than that it was all great!
   

   Benihana - Burlingame, CAResponded today

   Hello Maria, Thank you for your kind words and for taking the time to review us. We're thrilled to hear that you enjoyed your experience at Benihana - Burlingame, CA. We're sorry to hear about the wait time, but we're glad that it didn't affect your overall experience. We strive to provide top-notch service and it's good to know we hit the mark for you. We appreciate your feedback and look forward to serving you again soon. Best Regards, The Management Team
   

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2. G

   Grace

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, friendly and accomodating staff, and a fun environment.
   

   Benihana - Burlingame, CAResponded 1 day ago

   Thanks for the feedback, Grace! We're thrilled to hear that you enjoyed our food and found our staff to be friendly and accommodating. It's also great to know that you had a fun environment at Benihana - Burlingame, CA. We strive to provide a unique dining experience for our guests and your review helps us to do just that. We look forward to welcoming you back soon! Best regards, The Management Team
   

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3. T

   Tara

   VIP

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I think we had a newer chef. The food was flavorless and half of it wasn’t cooked at all. Disappointed in the quality.
   

   Benihana - Burlingame, CAResponded 1 day ago

   Hey Tara, We're really sorry to hear about your experience at Benihana - Burlingame, CA. We take pride in our food and it's disappointing to hear that we didn't meet your expectations this time. We always aim to deliver a great experience, and we regret that we missed the mark. We appreciate your feedback and will use it to improve. Thank you for bringing this to our attention. Best, The Management Team
   

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4. L

   Love

   San Francisco

   6 reviews

   1.0

   6 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   I am revisiting this location for the second time, having been underwhelmed during my initial visit with friends. On this occasion, I have brought my children, and regrettably, the experience has been even more disappointing. As it happens, today is my birthday, and my children specifically requested to dine here to witness the fire display. Unfortunately, our chef failed to impress for the second time, with the only attempted trick being unsuccessful. This has somewhat marred my special day, particularly in comparison to the adjacent table, which is also celebrating a birthday and appears to be having a great time. The service has been slow, prompting me to write this review while waiting. It is evident that the chefs require further training before performing. I will not be returning to this establishment and will seek alternative hibachi restaurants. This location does not meet expectations. The only person who made me feel special was the waiter who took the effort to sing for me. Not worth $158 for burnt shrimp and bland steak! He splashed oil on my suede jacket. Not coming back again! QR code manager was passing around doesnt work!
   

   Benihana - Burlingame, CAResponded 3 days ago

   Hi Love, We're sorry to hear about your disappointing experience at Benihana - Burlingame, CA. We're particularly sorry that you felt let down on your birthday. We take your feedback seriously and it's clear we didn't live up to your expectations this time. We're also sorry that you found our service slow and your expectations not being met. We strive to provide an exceptional experience for all our guests, and it seems we fell short. We're taking your comments seriously and will work on improving our service. We hope you'll give us another chance to make it right. Best, Benihana - Burlingame, CA Management Team
   

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5. G

   Gayatri

   VIP

   San Francisco

   17 reviews

   4.0

   17 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a long wait for table and in between courses. Food and service were excellent
   

   Benihana - Burlingame, CAResponded 6 days ago

   Thanks for the review, Gayatri! We're thrilled to hear that you enjoyed the food and service at Benihana - Burlingame, CA. We apologize for the wait time and understand how frustrating that can be. We're continuously working on improving our service, and your feedback is invaluable. We hope to see you again soon!
   

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6. A

   Amanda

   San Francisco

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Slow service, waited 45 minutes after reservation to be seated
   

   Benihana - Burlingame, CAResponded 6 days ago

   Hey Amanda, We're really sorry to hear about your experience at Benihana - Burlingame, CA. We aim to provide our guests with a smooth and enjoyable dining experience, and it seems we fell short during your visit. We understand that waiting can be frustrating and we apologize for the delay you experienced. We appreciate your patience and understanding. We're taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide you with the quality service we're known for. Best regards, The Management Team at Benihana - Burlingame, CA
   

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7. A

   Aleli

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   Old time Favorite but the teppanyaki is a shorter time now
   

   Benihana - Burlingame, CAResponded 6 days ago

   Thanks for the feedback, Aleli! We're glad to hear that you've enjoyed our classic menu at Benihana - Burlingame, CA. We're sorry to hear that you found the teppanyaki shorter than usual. We strive to maintain the quality of our food and we appreciate your patience. We value your input and will use it to improve our service and food quality. We hope to serve you again soon.
   

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8. S

   Shawn

   San Francisco

   1 review

   3.0

   1 review

   Dined on February 17, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Service was really slow but food and ambiance was good
   

   Benihana - Burlingame, CAResponded 6 days ago

   Thanks for visiting us, Shawn. We're sorry to hear that you experienced slow service at Benihana - Burlingame, CA. We always aim to deliver a great experience, and we regret that we fell short this time. Your feedback about the food and ambiance is appreciated and will be shared with our team for improvement. We hope to have the opportunity to serve you again soon.
   

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9. K

   Krista

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Ruben was fantastic! His attention to detail and the enthusiasm were so appreciated!
   

   Benihana - Burlingame, CAResponded 7 days ago

   Thanks for the review, Krista! We're thrilled to hear that you had a fantastic experience with our chef at Benihana - Burlingame, CA. It's always our goal to provide attentive service and a memorable dining experience. We noted your feedback about the value and we appreciate your input. We hope to see you again soon!
   

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10. M

    Mahdy

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on February 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We always choose to Dine in at this restaurant…..JUST DAMM GREAT!!!
    

    Benihana - Burlingame, CAResponded 7 days ago

    Thanks for visiting us, Mahdy! We're thrilled to hear that you always choose to dine in at Benihana - Burlingame, CA. It's wonderful to know that you find our food great and service top-notch. We strive to provide our guests with an exceptional dining experience, and your feedback lets us know we're on the right track. We look forward to serving you again soon!
    

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