Benihana - Burlingame, CA

Review summary

1. R

   Regina

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and experience was great Parking lot not great! Several cars were broken into they need security and more lights in parking area
   

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2. M

   Michelle

   San Francisco

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall experience was great. This is my GoTo for birthdays
   

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3. M

   Mark

   VIP

   San Francisco

   20 reviews

   5.0

   20 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Chef was excellent. Had some initial issues but manager helped out right away
   

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4. R

   Rachel

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun delicious Hibachi Steak and Shrimp 5 course meal with the best chicken fried rice ever. Burlingame Benihana is the best. Waiting up to 30 min for your table is to be expected but it’s worth it !!
   

   Benihana - Burlingame, CAResponded 2 days ago

   Thanks for the review, Rachel! We're thrilled to hear that you enjoyed the Hibachi Steak and Shrimp 5-course meal. We're especially glad that our chicken fried rice hit the spot! We understand how long it can be to get a table at our restaurant. Your patience is greatly appreciated. We're thrilled that you found the overall experience to be worth it and we hope to see you again soon!
   

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5. M

   Maria

   VIP

   Central Coast

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very busy and had to wait 30 minutes to be seated even with reservation. Other than that it was all great!
   

   Benihana - Burlingame, CAResponded 4 days ago

   Hello Maria, Thank you for your kind words and for taking the time to review us. We're thrilled to hear that you enjoyed your experience at Benihana - Burlingame, CA. We're sorry to hear about the wait time, but we're glad that it didn't affect your overall experience. We strive to provide top-notch service and it's good to know we hit the mark for you. We appreciate your feedback and look forward to serving you again soon. Best Regards, The Management Team
   

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6. G

   Grace

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, friendly and accomodating staff, and a fun environment.
   

   Benihana - Burlingame, CAResponded 5 days ago

   Thanks for the feedback, Grace! We're thrilled to hear that you enjoyed our food and found our staff to be friendly and accommodating. It's also great to know that you had a fun environment at Benihana - Burlingame, CA. We strive to provide a unique dining experience for our guests and your review helps us to do just that. We look forward to welcoming you back soon! Best regards, The Management Team
   

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7. T

   Tara

   VIP

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I think we had a newer chef. The food was flavorless and half of it wasn’t cooked at all. Disappointed in the quality.
   

   Benihana - Burlingame, CAResponded 5 days ago

   Hey Tara, We're really sorry to hear about your experience at Benihana - Burlingame, CA. We take pride in our food and it's disappointing to hear that we didn't meet your expectations this time. We always aim to deliver a great experience, and we regret that we missed the mark. We appreciate your feedback and will use it to improve. Thank you for bringing this to our attention. Best, The Management Team
   

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8. L

   Love

   San Francisco

   6 reviews

   1.0

   6 reviews

   Dined on February 21, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   I am revisiting this location for the second time, having been underwhelmed during my initial visit with friends. On this occasion, I have brought my children, and regrettably, the experience has been even more disappointing. As it happens, today is my birthday, and my children specifically requested to dine here to witness the fire display. Unfortunately, our chef failed to impress for the second time, with the only attempted trick being unsuccessful. This has somewhat marred my special day, particularly in comparison to the adjacent table, which is also celebrating a birthday and appears to be having a great time. The service has been slow, prompting me to write this review while waiting. It is evident that the chefs require further training before performing. I will not be returning to this establishment and will seek alternative hibachi restaurants. This location does not meet expectations. The only person who made me feel special was the waiter who took the effort to sing for me. Not worth $158 for burnt shrimp and bland steak! He splashed oil on my suede jacket. Not coming back again! QR code manager was passing around doesnt work!
   

   Benihana - Burlingame, CAResponded 7 days ago

   Hi Love, We're sorry to hear about your disappointing experience at Benihana - Burlingame, CA. We're particularly sorry that you felt let down on your birthday. We take your feedback seriously and it's clear we didn't live up to your expectations this time. We're also sorry that you found our service slow and your expectations not being met. We strive to provide an exceptional experience for all our guests, and it seems we fell short. We're taking your comments seriously and will work on improving our service. We hope you'll give us another chance to make it right. Best, Benihana - Burlingame, CA Management Team
   

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9. G

   Gayatri

   VIP

   San Francisco

   17 reviews

   4.0

   17 reviews

   Dined on February 18, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a long wait for table and in between courses. Food and service were excellent
   

   Benihana - Burlingame, CAResponded on February 19, 2025

   Thanks for the review, Gayatri! We're thrilled to hear that you enjoyed the food and service at Benihana - Burlingame, CA. We apologize for the wait time and understand how frustrating that can be. We're continuously working on improving our service, and your feedback is invaluable. We hope to see you again soon!
   

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10. A

    Amanda

    San Francisco

    1 review

    2.0

    1 review

    Dined on February 18, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    Slow service, waited 45 minutes after reservation to be seated
    

    Benihana - Burlingame, CAResponded on February 19, 2025

    Hey Amanda, We're really sorry to hear about your experience at Benihana - Burlingame, CA. We aim to provide our guests with a smooth and enjoyable dining experience, and it seems we fell short during your visit. We understand that waiting can be frustrating and we apologize for the delay you experienced. We appreciate your patience and understanding. We're taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide you with the quality service we're known for. Best regards, The Management Team at Benihana - Burlingame, CA
    

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