Benihana - Burlingame, CA

Review summary

1. B

   Barbara

   VIP

   San Francisco

   41 reviews

   3.0

   41 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   They explain why we had to wait so long It was Christmas night
   

   Is this helpful?

   Report
2. S

   Scott

   VIP

   San Francisco

   18 reviews

   4.0

   18 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Seemed like there were too many reservations, too many people, not enough parking spots, but staff and food were still friendly and enjoyable
   

   Is this helpful?

   Report
3. R

   Rahul

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Filet mignon was perfect and chicken fried rice was amazing, although everything was a tad expensive
   

   Is this helpful?

   Report
4. A

   Aubrie

   VIP

   San Francisco

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, James, was THE BEST CHEF WE’VE HAD in a very long time! He was friendly and fun! The food was delicious, as always. Thank you for another memorable dinner experience! We will be back!
   

   Is this helpful?

   Report
5. H

   Heather

   Indiana

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   James our cook was amazing and made everyone at the table feel special! What a great asset to your team. He went above and beyond to make everyone completely satisfied!
   

   Benihana - Burlingame, CAResponded 1 day ago

   Hello Heather, Thank you so much for your kind words. We're thrilled to hear that our team made everyone at your table feel special with their performance. It's always our goal to provide the best service to our guests. Your compliments are greatly appreciated and we look forward to serving you again soon. Best wishes, The Management Team at Benihana - Burlingame, CA
   

   Is this helpful?

   Report
6. P

   Poyuan

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Our family doesn’t cook much & we often dinning out , we haven’t been here for almost a year , expect a better food quality for the price , seating is very tight , a table for 9 was very uncomfortable that you have to be just one inch away from stranger & our table has no big people image if there is 220 lbs next to you ! Service is very good but all the chef show was the same for last 10-20 years if they expect me to come regularly then they have to do something different or options for the dinning ! For spending $330 for 4 people we expected a much better food quality & more comfortable seating !
   

   Benihana - Burlingame, CAResponded 1 day ago

   Hello Poyuan, Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience at Benihana - Burlingame, CA didn't meet your expectations. We take your comments about the seating comfort and food quality very seriously and we're disappointed to hear that they're similar to what you've experienced in the past. We're always looking to improve and your feedback helps us do that. We hope you'll consider giving us another chance in the future. Best regards, Benihana - Burlingame, CA Management Team
   

   Is this helpful?

   Report
7. J

   Jonta

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for my son birthday 🎂 he had a great time food was great
   

   Benihana - Burlingame, CAResponded 2 days ago

   Thanks for the feedback, Jonta! We're thrilled to hear that you and your son had a great time at Benihana - Burlingame, CA. It's wonderful to know that you enjoyed our food and found our service to be top-notch. We always strive to provide the best for our guests, and your comments are very encouraging. We look forward to serving you again soon!
   

   Is this helpful?

   Report
8. L

   Lisa

   San Francisco

   9 reviews

   1.0

   9 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   We had a reservation for my mother‘s birthday party at 6:30. We were not seated until 715 and did not have anything brought to the table until 745 then nobody came to run the credit card at the end so we went up to the front And they accused us of saying we only had a party of seven when we had a party of eight, but we only had a party of seven. I told him when we checked in that somebody was sick. Unacceptable.
   

   Benihana - Burlingame, CAResponded 1 day ago

   Hello Lisa, We're truly sorry for the inconvenience during your mother's birthday celebration at Benihana - Burlingame, CA. We understand your frustration and are sorry for any confusion regarding the party size. We aim for a seamless dining experience and it's clear we fell short during your visit. Your feedback is valuable and will be addressed with our team. We hope for another chance to make your mother's birthday celebration a memorable one. Best, The Management Team
   

   Is this helpful?

   Report
9. J

   Jon

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very cozy and fun atmosphere. The food was excellent per usual.
   

   Benihana - Burlingame, CAResponded 5 days ago

   Hey Jon, We're thrilled to hear that you enjoyed the cozy and fun atmosphere at Benihana - Burlingame! Your kind words about our food truly made our day. We strive to provide excellent meals to all our guests and it's always rewarding to hear when we've succeeded. We're glad that you had a great experience and we look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Charleston

    1 review

    5.0

    1 review

    Dined on December 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Yes! This Benihana finally pulled it together. Seems they have new management, new staff - best service we’ve had there in 30 years. Food was delicious and chef was great.
    

    Benihana - Burlingame, CAResponded 7 days ago

    Dear Guest! Thanks for the review! We're thrilled to hear that your experience with us was a positive one. It's wonderful to know that our team's efforts to improve and provide the best service are appreciated. We're glad you enjoyed our food and found the chef to be great. We're sorry if the value didn't meet your expectations, we strive to provide the best experience for our guests. We hope to see you again soon!
    

    Is this helpful?

    Report