Benihana - Burlingame, CA

Review summary

1. H

   Heather

   Indiana

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   James our cook was amazing and made everyone at the table feel special! What a great asset to your team. He went above and beyond to make everyone completely satisfied!
   

   Benihana - Burlingame, CAResponded today

   Hello Heather, Thank you so much for your kind words. We're thrilled to hear that our team made everyone at your table feel special with their performance. It's always our goal to provide the best service to our guests. Your compliments are greatly appreciated and we look forward to serving you again soon. Best wishes, The Management Team at Benihana - Burlingame, CA
   

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2. P

   Poyuan

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Our family doesn’t cook much & we often dinning out , we haven’t been here for almost a year , expect a better food quality for the price , seating is very tight , a table for 9 was very uncomfortable that you have to be just one inch away from stranger & our table has no big people image if there is 220 lbs next to you ! Service is very good but all the chef show was the same for last 10-20 years if they expect me to come regularly then they have to do something different or options for the dinning ! For spending $330 for 4 people we expected a much better food quality & more comfortable seating !
   

   Benihana - Burlingame, CAResponded today

   Hello Poyuan, Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience at Benihana - Burlingame, CA didn't meet your expectations. We take your comments about the seating comfort and food quality very seriously and we're disappointed to hear that they're similar to what you've experienced in the past. We're always looking to improve and your feedback helps us do that. We hope you'll consider giving us another chance in the future. Best regards, Benihana - Burlingame, CA Management Team
   

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3. J

   Jonta

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for my son birthday 🎂 he had a great time food was great
   

   Benihana - Burlingame, CAResponded 1 day ago

   Thanks for the feedback, Jonta! We're thrilled to hear that you and your son had a great time at Benihana - Burlingame, CA. It's wonderful to know that you enjoyed our food and found our service to be top-notch. We always strive to provide the best for our guests, and your comments are very encouraging. We look forward to serving you again soon!
   

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4. L

   Lisa

   San Francisco

   9 reviews

   1.0

   9 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   We had a reservation for my mother‘s birthday party at 6:30. We were not seated until 715 and did not have anything brought to the table until 745 then nobody came to run the credit card at the end so we went up to the front And they accused us of saying we only had a party of seven when we had a party of eight, but we only had a party of seven. I told him when we checked in that somebody was sick. Unacceptable.
   

   Benihana - Burlingame, CAResponded today

   Hello Lisa, We're truly sorry for the inconvenience during your mother's birthday celebration at Benihana - Burlingame, CA. We understand your frustration and are sorry for any confusion regarding the party size. We aim for a seamless dining experience and it's clear we fell short during your visit. Your feedback is valuable and will be addressed with our team. We hope for another chance to make your mother's birthday celebration a memorable one. Best, The Management Team
   

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5. J

   Jon

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very cozy and fun atmosphere. The food was excellent per usual.
   

   Benihana - Burlingame, CAResponded 4 days ago

   Hey Jon, We're thrilled to hear that you enjoyed the cozy and fun atmosphere at Benihana - Burlingame! Your kind words about our food truly made our day. We strive to provide excellent meals to all our guests and it's always rewarding to hear when we've succeeded. We're glad that you had a great experience and we look forward to serving you again soon. Best, The Management Team
   

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6. OT

   OpenTable Diner

   Charleston

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yes! This Benihana finally pulled it together. Seems they have new management, new staff - best service we’ve had there in 30 years. Food was delicious and chef was great.
   

   Benihana - Burlingame, CAResponded 6 days ago

   Dear Guest! Thanks for the review! We're thrilled to hear that your experience with us was a positive one. It's wonderful to know that our team's efforts to improve and provide the best service are appreciated. We're glad you enjoyed our food and found the chef to be great. We're sorry if the value didn't meet your expectations, we strive to provide the best experience for our guests. We hope to see you again soon!
   

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7. N

   Natasha

   San Francisco

   19 reviews

   5.0

   19 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very nice server and an unexpectedly funny cook! It was a great experience!
   

   Benihana - Burlingame, CAResponded 6 days ago

   Thanks for the feedback, Natasha! We're thrilled to hear that you had a great experience at Benihana - Burlingame. It's wonderful to know that our team's performance added to your overall experience. We strive to provide a fun and memorable dining experience for all our guests, and your remarks are much appreciated. We look forward to serving you again soon!
   

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8. K

   Kathy

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on December 18, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Terrible service and chef experience for my daughters birthday.
   

   Benihana - Burlingame, CAResponded 7 days ago

   Hello, Kathy! We're truly sorry to hear about your disappointing experience on your daughter's special day at Benihana - Burlingame. We strive to provide excellent service and memorable dining experiences, and it's clear we fell short during your visit. We sincerely apologize for any inconvenience caused and we appreciate your feedback as it helps us improve. We hope you'll give us another chance to make things right for you and your family. Best regards, The Management Team
   

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9. M

   Marilyn

   San Francisco

   1 review

   4.0

   1 review

   Dined on December 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I come here regularly. I like their promos. Sometimes best experience sometimes not…
   

   Benihana - Burlingame, CAResponded 3 days ago

   Hi Marilyn, We're thrilled to hear that you enjoy our frequent visits to Benihana - Burlingame. It's great to know that our promotions appeal to you and that our service is generally up to par. We appreciate your feedback and understand that it's not always the best experience every time. We'll continue to strive for excellence and hope to provide the best for you on your next visit. Thanks for your loyalty and see you soon!
   

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10. Y

    Yvonne

    VIP

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined on December 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The server Irma was excellent. She was attentive and fun. As a regular, she is my favorite waitress.
    

    Benihana - Burlingame, CAResponded on December 15, 2024

    Hey Yvonne! Thanks for visiting us at Benihana - Burlingame! We're thrilled to hear that you had a great time with us and that our team made your experience enjoyable. It's always our goal to provide the best service and it's great to know we hit the mark for you. We appreciate your continued support as a regular and look forward to serving you again soon. Thanks again!
    

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