Benihana - Carlsbad, CA

Review summary

1. K

   Kevin

   San Diego

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 2

   We had a 6:30 reservation and got the around 6:15 to check in and didn’t get seated until 7:30 and then didn’t have a chef come to our table until 9pm to finally start cooking food.. It seemed like the whole restaurant was in the same boat as the tables next to us had the same experience. The staff was very friendly and doing the best they could given the situation management put them in. Overall seems like a major management/corporate issue going on at this location.
   

   Benihana - Carlsbad, CAResponded today

   Hello Kevin, We're truly sorry to hear about your recent experience at Benihana - Carlsbad, CA. We understand how frustrating it can be to wait for a table and service, especially when you have a reservation. We appreciate your understanding and patience, and we're sorry for the delay and any frustration caused. We're also sorry to hear about the other tables you were seated next to. We're addressing this issue to ensure a better experience for everyone. We hope to have the chance to serve you better in the future. Best, The Management Team
   

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2. P

   Palmira

   VIP

   San Diego

   9 reviews

   2.0

   9 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   We’ve been going to Benihana’s for years however this was the first time that we had to wait for an hour at our table to get food even though we had a reservation. The food as always, was amazing. The chef and waitress were great. The wait time however, was unacceptable, very disappointing.
   

   Benihana - Carlsbad, CAResponded today

   Thanks for the feedback, Palmira. We're thrilled to hear that you've been with us for years and that you enjoyed our food and service. We apologize for the long wait you experienced and we're sorry for any inconvenience this caused. We strive to provide our guests with an exceptional dining experience and it seems we fell short during your visit. We appreciate your patience and understanding and we hope this incident will not deter you from visiting us again. Best, Benihana - Carlsbad, CA Management Team
   

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3. K

   Katrina

   VIP

   Los Angeles

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Are chef Santos did an amazing job flavor was great and and skills on the knifes were awesome. Great job Santos.
   

   Benihana - Carlsbad, CAResponded today

   Thanks for the feedback, Katrina! We're thrilled to hear that you enjoyed the flavor and skills on our cutting tools at Benihana - Carlsbad, CA. It's always our goal to provide an amazing dining experience for our guests. We appreciate your kind words and look forward to serving you again soon. Best, The Management Team
   

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4. M

   Mary

   San Diego

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Horrible I have went for a lot of family birthday and this was the worst time yet server was super rude manager didn’t listen to our request honestly I loved the food here but don’t think I will be going back
   

   Benihana - Carlsbad, CAResponded 4 days ago

   Hey Mary, We're truly sorry to hear about your recent experience at Benihana - Carlsbad, CA. It's always our goal to provide excellent service and delicious food, and we're disappointed to hear we didn't meet those expectations this time. We appreciate your feedback and will certainly take it into account as we continually strive to improve our customer experience. We hope you'll consider giving us another chance to provide the kind of experience you and your family have come to love from us. Best regards, The Management Team
   

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5. T

   Tien

   VIP

   Orange County

   16 reviews

   4.0

   16 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The server, Ian, was the best; the food was decent
   

   Benihana - Carlsbad, CAResponded 4 days ago

   Thanks for the feedback, Tien! We're thrilled to hear that you enjoyed our service and found our team to be the best. We're always striving to provide the best experience for our guests at Benihana - Carlsbad, CA. We appreciate your ratings on food and value, and we'll certainly take your feedback into account as we continuously strive to improve. We hope to welcome you back soon for an even better experience!
   

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6. J

   Joe

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best experiences my wife and I had. David the chef was awesome and the waiter (totally forgot his name, sorry) was the best we've had. Thank you guys for helping us celebrate our anniversary.
   

   Benihana - Carlsbad, CAResponded 7 days ago

   Hey Joe, We're thrilled to hear that you and your wife had a great experience celebrating your anniversary at Benihana - Carlsbad, CA! It's wonderful to know that you enjoyed your dining experience with us, from the food to the service. We always aim to make our guests feel special and it's heartening to hear that we succeeded on your special day. Thank you for choosing us to make your anniversary memorable. We look forward to serving you again soon! Best, The Management Team
   

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7. s

   sharareh

   VIP

   San Diego

   4 reviews

   2.0

   4 reviews

   Dined on January 12, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   We sat there for 1 1/2 hours without a chef to cook for us. We had an event afterwards so my son and I had to leave without eating. The manager gave us a discount but it didn’t really help our bad experience of not being able to eat.
   

   Benihana - Carlsbad, CAResponded 7 days ago

   Hi Sharareh, we're truly sorry to hear about your disappointing experience at Benihana - Carlsbad, CA. We understand how frustrating it must have been to wait for your meal and not have one prepared. We also apologize for the lack of communication about your discount. We're glad to hear that you enjoyed the food and we'll be sure to use your feedback to improve our service. We hope you'll give us another chance to provide you with the dining experience you deserve. Best, The Management Team
   

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8. H

   Hunter

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Waited over an hour past our reservation but once we got to the table everything was wonderful!
   

   Benihana - Carlsbad, CAResponded on January 13, 2025

   Hi Hunter, Thank you for choosing to dine with us at Benihana - Carlsbad. We're thrilled to hear that you enjoyed your dining experience with us. We apologize for the delay you experienced, but we're glad you found the overall experience to be wonderful. We're always working on improving our service and we appreciate your feedback. We hope to see you again soon! Best, The Management Team
   

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9. L

   Lizette

   VIP

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on January 11, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   My reservation was at 7:15, arrived at 7pm. Hostess said they were 30 minutes behind. At 8pm I asked the hostess and she said only two more tables before me, she seated 5 parties and I told her she said only two tables, her answer was, “ There is nothing I can do” got seated at 8:30. Waiter took our drink order 20 minutes after we were seated, told us it was going to take another 30 minutes to start the teppanyaki service. We ordered some sushis which were served in the middle of my teppanyaki dinner. We told the chef it was the first time for one of the members of our party (from another Country) and he did not do any kind of show, (which I saw other chefs doing show and could hear other tables laughing (he wasn’t even friendly). that was the reason we all waited and starved, we wanted our guest to have the benihanna experience and of course he got the experience, but a terrible one. Terrible experience!!!
   

   Benihana - Carlsbad, CAResponded on January 13, 2025

   Thanks for the feedback, Lizette. We're truly sorry to hear about your recent experience at Benihana - Carlsbad, CA. It's disappointing to know that we fell short of your expectations, especially regarding the service and waiting times. We understand how frustrating it must have been for you and your party, especially with the delay in serving your teppanyaki and the unenthusiastic reaction from the chef. We assure you that we take your comments seriously and will work on improving our service. We hope you'll give us another chance to provide you with the quality experience that Benihana - Carlsbad, CA is known for.
   

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10. F

    Farhan

    Vancouver

    3 reviews

    3.0

    3 reviews

    Dined on January 11, 2025

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    Took over an hour to seat us (even though we made a reservation). And then took like 30 minutes after sitting at the table to order. Not sure why everything took so long.
    

    Benihana - Carlsbad, CAResponded on January 13, 2025

    Hello Farhan, We're truly sorry to hear about your recent experience at Benihana - Carlsbad, CA. We understand that waiting can be frustrating, especially when you've made a reservation. We're sorry for the delay and the inconvenience it caused you. We're taking your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make your dining experience better. Best regards, The Management Team
    

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