Benihana - Chandler, AZ

Review summary

1. W

   Wayne

   Denver7 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   We had a reservation for 6:45. Upon arrival we were told that everything was running 30 Minutes behind. We were finally seated at 7:45 - one hour late. It then took another 45 minutes for our table to have a chef show up. He was awe and our food was great but the restaurant was managed extremely poorly and our server was spread too thin to be able to actually keep on top of our table. Unfortunately we probably win not be returning.
   

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2. OT

   OpenTable Diner VIP

   Phoenix1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had fun. The wait staff & host were friendly and accommodating
   

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3. OT

   OpenTable Diner

   Los Angeles1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food good, chef great, problem was we had reservation through open table at 7:30, seated at 8:30, food began cooking at 9:40. Felt a little hangry by the time we got to eat. Kinda took fun out of it all.
   

   1 person found this helpful

4. OT

   OpenTable Diner

   Phoenix1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’m writing this review because I want to acknowledge the young woman at the hostess stand. There must have been a problem with the reservation booking system as they were very overbooked. Every person had to wait at least 35 minutes to be seated. The amount of abuse she got from rude customers was horrible. She handled every complaint with grace. No matter how often they came back, demanded answers. There was even a group of men that were so rude and demanded free food!! Then proceed to sit on their phones while their food was being prepared in front of them. Thank You to our server, the hostess and our chef.
   

   1 person found this helpful

5. A

   Amani

   Phoenix1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Benihana was extremely busy tonight. I made a reservation for 6pm and was seated by 6:10pm. The overall dining experience took 2 hours from being seated to paying for our meal. We waited almost 30-40 minutes for the chef to start making the food after receiving our soup/salad. I hadn't been to Benihana in over a year and noticed their prices had increased and the portions seemed a bit smaller than normal.
   

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6. B

   BILLIE

   Phoenix1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I don't have anything to say at this one other than it was very loud and hard to hear.
   

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7. J

   Jessica

   Phoenix2 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Waited an hour and a half before the chef even came to our table. Our reservation was at 615 and we didn’t get the chef to our table until 8
   

   Benihana - Chandler, AZResponded 5 days ago

   Hi Jessica, We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's always our goal to provide a timely and welcoming experience for our guests, and we regret that we fell short in this instance. We understand how frustrating it can be to wait, especially when you've made a reservation. We appreciate your patience and your understanding. Your feedback is invaluable to us as we strive to improve our service. We hope you'll give us another chance to provide the quality experience you deserve. Best regards, The Management Team
   

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8. T

   Thalia

   Los Angeles9 reviews

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation and got there five minutes before we were to be seated. I checked in and the house said they’re running 40 minutes behind on their reservations confirmed my number and said that we will send you a text in waiting and speaking with other people. They had been waiting there for over an hour and a half when they were told it would be also a 40 minute wait. We ended up leaving and eating at another restaurant and we never received a text.
   

   Benihana - Chandler, AZResponded 7 days ago

   Hello Thalia, We are truly sorry to hear about your experience at Benihana - Chandler, AZ. It is our priority to provide prompt service and it's clear we fell short during your visit. We understand how frustrating it must have been to wait for your table for such a long period of time. We sincerely apologize for the inconvenience caused and assure you that we are taking your feedback seriously to prevent such incidents from happening in the future. We hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
   

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9. OT

   OpenTable Diner

   Phoenix1 review

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Showed up for 7:15 reservation and not seated until 8:30. Waited at table from 8:25 to 10 until a chef came to cook. Chef was tired and the whole experience was ruined. 4 hours to eat a meal. We will never go back
   

   Benihana - Chandler, AZResponded 7 days ago

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's always our goal to provide our guests with an enjoyable dining experience, and it's clear we fell short during your visit. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We're also sorry to hear that our chef's performance was not up to par. We appreciate your feedback and will use it to improve our service. We hope you will give us another chance to show you the true Benihana experience. Best Regards, The Management Team
   

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10. OT

    OpenTable Diner

    Phoenix1 review

    2.0

    Dined on March 9, 2025

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 2

    Wared 3 hours before we got our food. The did mot have enough chefs. One of the people we sat with was rude and left without paying or leaving a tip for the server who was great. The chef was funny and entertaining and the manager did comp us on the food.
    

    Benihana - Chandler, AZResponded 7 days ago

    Dear Guest! Thanks for visiting us at Benihana - Chandler, AZ. We're glad to hear that you enjoyed our chef and found him to be entertaining. We apologize for the less than ideal service you received during your visit. We strive to provide excellent service to all our guests and it's clear we missed the mark. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
    

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