Benihana - Chandler, AZ

Review summary

1. A

   Allyson

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   This was one of the best Benihana experiences myself and my family have had and that was solely because of the chef! We got chef Alex, or the real shrimp shady, lol! From the moment he got to the table, he was extremely welcoming, really funny, did a lot more throughout the show and did a bunch of his own jokes and tricks outside of the regular ones we’ve normally seen at Benihana. His food was also amazing! All of us at the table had a great time. 
   

   Benihana - Chandler, AZResponded today

   Hello Allyson, We're thrilled to hear that you and your family had a great time at Benihana - Chandler, AZ! It's wonderful to know that our chef and the other staff added to your enjoyable experience. We're glad you found our chef welcoming, funny, and did a great job. We're also happy to hear that you enjoyed our food. We appreciate your feedback and will strive to continue providing a top-notch dining experience. We hope to see you and your family again soon! Best, The Management Team
   

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2. K

   Kenda

   Las Vegas

   4 reviews

   1.0

   4 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   We went for my daughters 21st birthday - noted so in the reservation- it was mentioned twice more once present and totally dismissed as tables around us had celebrations/ after our over 1 hour sit at a table. Will NOT be doing that again.
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for the review, Kenda. We're truly sorry to hear about your experience at Benihana - Chandler, AZ on your daughter's special day. We understand how important time is, especially for such a special occasion, and we regret that we did not meet your expectations. We appreciate your feedback and will certainly use it to improve our service. We hope you'll reconsider and give us another chance to provide a better dining experience. Best regards, The Management Team
   

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3. A

   Ana

   Phoenix

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always delicious it never disappoints.
   

   Benihana - Chandler, AZResponded 3 days ago

   Hi Ana, We're thrilled to hear that you enjoyed your dining experience at Benihana - Chandler, AZ! It's wonderful to know that our food consistently meets your expectations. Your kind words mean a lot to us and motivate us to keep delivering great experiences. We look forward to serving you again soon. Best, The Management Team
   

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4. G

   Grace

   Chicago

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Somehow less food than expected, was surprised. Felt understaffed - great staff though!
   

   Benihana - Chandler, AZResponded 3 days ago

   Hi Grace, Thank you for taking the time to share your experience at Benihana - Chandler, AZ. We're glad to hear that our staff made a positive impression on you! We're sorry to hear that you found some aspects of your meal to be less than expected. We always aim to provide an exceptional dining experience, and we seem to have missed the mark this time. We appreciate your feedback and will definitely take it into account as we strive to improve our offerings. We hope to see you again soon! Best Regards, The Management Team
   

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5. A

   Alli

   VIP

   Tucson

   11 reviews

   1.0

   11 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 3

   Where to start. We had a 630 reservation and when we got there we’re told they were 30m behind. Okay no big deal. We come back in at 30m because we had yet to receive a text and are told it will be another 15m. Another 30m go by. We were finally sat at 750pm! That’s actually insane. I can’t believe we actually waited that long. But we were already there so we did. Then we ordered drinks and she tells us after that the bar is behind. The chef didn’t come over until 830p and starts making the food and gets all the way to our entree and then they bring the drinks. At no point did the manager come apologize or attempt to explain what was going on. Why make a reservation if you still have to wait an hour and half. Food was okay. Worst experience I’ve ever had. We used to go to the one in Tucson and it’s amazing and the service is great. Disappointed with the chandler location and won’t be back. Don’t wasted your money and just go somewhere else.
   

   Benihana - Chandler, AZResponded 1 day ago

   Alli, we genuinely apologize for your experience. This isn't the standard we strive for, and we appreciate your feedback. Your concerns will be addressed with our team to ensure we improve. Thank you for sharing, and we hope you’ll reconsider visiting us in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our webs
   

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6. K

   Kiley

   Orange County

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation at 6:30. When we arrived, they told us that it would be 25 to 30 more minutes as they were running behind. They asked if we wanted to wait in the bar area we got a table in the bar area. No one came over in the one hour that we were sitting there to even take a drink order. After waiting for 30 minutes we checked in in our table still wasn’t ready. We waited for one hour finally got seated when the chef came out. The grill wasn’t even turned on so we had to wait an additional 15 minutes and food wasn’t good. Our chicken was very rubbery and chewy.
   

   Benihana - Chandler, AZResponded 1 day ago

   Kiley, we’re truly sorry to hear about your experience. This isn’t the level of service we strive for, and your feedback will help us improve. We appreciate you taking the time to share, and we hope to provide a better experience in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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7. J

   Joon

   Phoenix

   24 reviews

   4.0

   24 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We were there on a Thursday night (last night) and I made a reservation for 3 at 6:15 pm. When I arrived, the place was packed. They said it would be 25-30 minutes of a wait even with a reservation. We didn’t get seated until 7:15 pm and then they took forever to get drinks and food ordered. We didn’t touch our first bite of food until 7:45 pm. For fun, I went to the OpenTable app to see what reservation times were still available and every 15 minute reservation was available. There’s a severe disconnect there between the restaurant and this app. Please fix it.
   

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8. M

   Mario

   Mexico City

   9 reviews

   2.0

   9 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Took about 30 minutes after we arrived, to give us the table, took an other 30 minutes to take the order, everybody was in a very bad mood, and the food was not good
   

   Benihana - Chandler, AZResponded 1 day ago

   Mario, we appreciate your feedback and apologize for the delays and service issues you experienced. We're committed to improving and ensuring a better experience for our guests. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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9. F

   Faye

   Phoenix

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food! Great service! Perfect place to usher in 2025!
   

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10. E

    Elias

    Los Angeles

    1 review

    2.0

    1 review

    Dined on January 1, 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 1

    We had reservations for 8:45. We Did not get seated until 10:15p. Our chef did not arrive until 11:05pm. Total unacceptable. Not a manager in sight keeping customers patient or updates on delays.
    

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