Benihana - Chandler, AZ

Benihana - Chandler, AZ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. RM

   RobM

   Vancouver1 review

   3.0

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   we had a reservation for 7:30 we were finally seated at 8:15….food was fabulous our chef at table Justin was amazing! our waitress at table (sorry forgot her name ) was very attentive !
   

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2. OT

   OpenTable Diner VIP

   Los Angeles1 review

   1.0

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Took over 3 hours to get seated and get our food. Food felt rushed ! This is the 3rd time it happens !
   

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3. W

   Wayne

   Denver7 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   We had a reservation for 6:45. Upon arrival we were told that everything was running 30 Minutes behind. We were finally seated at 7:45 - one hour late. It then took another 45 minutes for our table to have a chef show up. He was awe and our food was great but the restaurant was managed extremely poorly and our server was spread too thin to be able to actually keep on top of our table. Unfortunately we probably win not be returning.
   

   Benihana - Chandler, AZResponded today

   Dear Wayne, We’re truly sorry for the frustrating experience you had. Waiting an hour to be seated and another 45 minutes for a chef is unacceptable, and we deeply regret that we let you down. While we're glad to hear the chef and food were great, we understand that poor management and slow service significantly impacted your visit. Your feedback is incredibly valuable, and we’ll address these issues with our team to improve our operations. We’re truly sorry to lose your trust and hope you might reconsider giving us another chance in the future.
   

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4. OT

   OpenTable Diner VIP

   Phoenix1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had fun. The wait staff & host were friendly and accommodating
   

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5. OT

   OpenTable Diner

   Los Angeles1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food good, chef great, problem was we had reservation through open table at 7:30, seated at 8:30, food began cooking at 9:40. Felt a little hangry by the time we got to eat. Kinda took fun out of it all.
   

   1 person found this helpful

6. OT

   OpenTable Diner

   Phoenix1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’m writing this review because I want to acknowledge the young woman at the hostess stand. There must have been a problem with the reservation booking system as they were very overbooked. Every person had to wait at least 35 minutes to be seated. The amount of abuse she got from rude customers was horrible. She handled every complaint with grace. No matter how often they came back, demanded answers. There was even a group of men that were so rude and demanded free food!! Then proceed to sit on their phones while their food was being prepared in front of them. Thank You to our server, the hostess and our chef.
   

   1 person found this helpful

7. A

   Amani

   Phoenix1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Benihana was extremely busy tonight. I made a reservation for 6pm and was seated by 6:10pm. The overall dining experience took 2 hours from being seated to paying for our meal. We waited almost 30-40 minutes for the chef to start making the food after receiving our soup/salad. I hadn't been to Benihana in over a year and noticed their prices had increased and the portions seemed a bit smaller than normal.
   

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8. B

   BILLIE

   Phoenix1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I don't have anything to say at this one other than it was very loud and hard to hear.
   

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9. J

   Jessica

   Phoenix2 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Waited an hour and a half before the chef even came to our table. Our reservation was at 615 and we didn’t get the chef to our table until 8
   

   Benihana - Chandler, AZResponded 5 days ago

   Hi Jessica, We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's always our goal to provide a timely and welcoming experience for our guests, and we regret that we fell short in this instance. We understand how frustrating it can be to wait, especially when you've made a reservation. We appreciate your patience and your understanding. Your feedback is invaluable to us as we strive to improve our service. We hope you'll give us another chance to provide the quality experience you deserve. Best regards, The Management Team
   

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10. T

    Thalia

    Los Angeles9 reviews

    1.0

    Dined on March 9, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I made a reservation and got there five minutes before we were to be seated. I checked in and the house said they’re running 40 minutes behind on their reservations confirmed my number and said that we will send you a text in waiting and speaking with other people. They had been waiting there for over an hour and a half when they were told it would be also a 40 minute wait. We ended up leaving and eating at another restaurant and we never received a text.
    

    Benihana - Chandler, AZResponded 7 days ago

    Hello Thalia, We are truly sorry to hear about your experience at Benihana - Chandler, AZ. It is our priority to provide prompt service and it's clear we fell short during your visit. We understand how frustrating it must have been to wait for your table for such a long period of time. We sincerely apologize for the inconvenience caused and assure you that we are taking your feedback seriously to prevent such incidents from happening in the future. We hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
    

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