Benihana - Chandler, AZ

Review summary

1. J

   Jessica

   Phoenix2 reviews

   2.0

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Waited an hour and a half before the chef even came to our table. Our reservation was at 615 and we didn’t get the chef to our table until 8
   

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2. T

   Thalia

   Los Angeles9 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation and got there five minutes before we were to be seated. I checked in and the house said they’re running 40 minutes behind on their reservations confirmed my number and said that we will send you a text in waiting and speaking with other people. They had been waiting there for over an hour and a half when they were told it would be also a 40 minute wait. We ended up leaving and eating at another restaurant and we never received a text.
   

   Benihana - Chandler, AZResponded 1 day ago

   Hello Thalia, We are truly sorry to hear about your experience at Benihana - Chandler, AZ. It is our priority to provide prompt service and it's clear we fell short during your visit. We understand how frustrating it must have been to wait for your table for such a long period of time. We sincerely apologize for the inconvenience caused and assure you that we are taking your feedback seriously to prevent such incidents from happening in the future. We hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
   

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3. OT

   OpenTable Diner

   Phoenix1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Showed up for 7:15 reservation and not seated until 8:30. Waited at table from 8:25 to 10 until a chef came to cook. Chef was tired and the whole experience was ruined. 4 hours to eat a meal. We will never go back
   

   Benihana - Chandler, AZResponded 1 day ago

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's always our goal to provide our guests with an enjoyable dining experience, and it's clear we fell short during your visit. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We're also sorry to hear that our chef's performance was not up to par. We appreciate your feedback and will use it to improve our service. We hope you will give us another chance to show you the true Benihana experience. Best Regards, The Management Team
   

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4. OT

   OpenTable Diner

   Phoenix1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   Wared 3 hours before we got our food. The did mot have enough chefs. One of the people we sat with was rude and left without paying or leaving a tip for the server who was great. The chef was funny and entertaining and the manager did comp us on the food.
   

   Benihana - Chandler, AZResponded 1 day ago

   Dear Guest! Thanks for visiting us at Benihana - Chandler, AZ. We're glad to hear that you enjoyed our chef and found him to be entertaining. We apologize for the less than ideal service you received during your visit. We strive to provide excellent service to all our guests and it's clear we missed the mark. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
   

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5. J

   Jeremy

   Unspecified1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Waited an hour for the table (with reservations) then another 30-40 minutes for our chef. The food was very salty, mostly seasoned the same. Spent $50 for steak that was so salty I couldn’t taste the meat. Spent $250 for 2 people, wasn’t very happy at all. The dress code definitely wasn’t applicable to everyone. Wasn’t happy with the chef not wearing something over his beard. Bathroom was gross, bar was dirty. Will not be back at all.
   

   Benihana - Chandler, AZResponded 1 day ago

   Hi Jeremy, We're really sorry to hear about your experience at Benihana - Chandler, AZ. We understand that waiting can be frustrating, especially when you've made reservations and anticipated a quick, enjoyable meal. We're also sorry to hear that our steak didn't meet your expectations. We take pride in our food quality and will look into this matter. We also apologize for the cleanliness of our restaurant, and the discomfort you experienced in our bathroom. We appreciate your feedback and will use it to improve. We hope you'll give us another chance in the future. Best, Benihana - Chandler, AZ Management Team
   

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6. E

   Elizabeth

   San Diego10 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   WOW… we will never return! 6:45 reservations, not seated until 7:40. Waited FOR-EVER for a cook to finally come to our table. Food was decent. Fried rice was the best part. Service terrible on refilling drinks (because we sat there forever), clearing dishes, etc. We had fun with our table laughing about what a disaster the whole evening was but at the end of the night… it was a 4, yes 4, hour dinner from start to finish. The manager did offer 40% off all of our bills but that was miscalculated. When I questioned that, he got a MAJOR attitude. On a side note… if you look around, this restaurant is filthy. Food on the walls, dirty carpet and nasty bar. It needs deep cleaning!
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for the review, Elizabeth. We're sorry to hear that your experience at Benihana - Chandler, AZ wasn't up to par. We apologize for the wait time and the service issues. Your feedback about the food and cleanliness is appreciated and will be addressed with our team. We hope you'll give us another chance to provide a better dining experience in the future.
   

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7. A

   Alison

   Phoenix15 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Wasn't seated until 45 minutes after our reservation. The waiting area was packed. Once seated, we didn't get a chef until another hour. Spoke to the manager, Micheal, who gave me excuses and promised to do something to compensate. He did nothing. This isn't the high- end Benihana of the past. It's for the masses, and they don't care about service because they have more business than they can accommodate.
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for the feedback, Alison. We're sorry to hear about the delays you experienced during your visit. We understand how frustrating it can be to wait, especially when you have a reservation. We're also sorry that our team didn't meet your expectations. We're committed to providing excellent service to all our guests and your feedback helps us do that. We'll ensure that we take your comments into consideration as we continuously work to improve our services. We hope you'll give us another chance to serve you better. Best regards, Benihana - Chandler, AZ Management Team
   

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8. L

   LAURIE

   Phoenix2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been to this location many times. This trip was the best. The chef Justin was the best cook & also the most entertaining. Loved Justin!!! Also, very nice waitress. Food was fantastic & enough for a few meals of leftovers.
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for the feedback, Laurie! We're thrilled to hear that you had an excellent experience at Benihana - Chandler, AZ. It's great to know that our chef and staff made a positive impression on you. We're also glad that you enjoyed our food and found the portions satisfying. Your kind words truly mean a lot to us. We look forward to serving you again soon!
   

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9. OT

   OpenTable Diner

   Milwaukee2 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Our check as $238.00 for cold rice and over cooked meat. I was very dissatisfied along with my husband and our daughter
   

   Benihana - Chandler, AZResponded 3 days ago

   Dear Guest! Thanks for the review. We're truly sorry to hear about your experience. It's disappointing to know that you and your family felt the value was not reflected in your bill. We pride ourselves on our food quality and it's clear we missed the mark on this occasion. Your feedback is invaluable to us and we will use it to improve. We hope you'll give us another chance to serve you better in the future.
   

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10. k

    katie VIP

    Phoenix3 reviews

    5.0

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a really great time tonight! Josh and Hong were amazing! Food was great and so was the service. Much better than our last visit. Thank you!
    

    Benihana - Chandler, AZResponded 3 days ago

    Thanks for visiting us, Katie! We're thrilled to hear that you had a great time and enjoyed our food and service. It's always a pleasure to know that we've improved your experience at Benihana - Chandler, AZ. We appreciate your feedback and look forward to welcoming you back soon!
    

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