Benihana - Chandler, AZ

Benihana - Chandler, AZ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Meghan

   Phoenix1 review

   3.0

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Our server was very forgetful and absent for long periods of time. We never received our dumplings and messed up on several items. Would have made the experience way better if the service was worth what we paid for.
   

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2. c

   collette

   Houston2 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food, always consistent. Our cook Blanca and server Max were great.
   

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3. S

   Sharon

   Minneapolis49 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I believe this restaurant is getting more and more expensive and taking away the dessert from a “regular” meal - Yikes! Yesterday’s service (after the meal was made wonderfully at our table) was spotty. There was a birthday at our table - no one sang for her.
   

   Benihana - Chandler, AZResponded today

   Hi Sharon, Thank you for your feedback. We're glad to hear that you enjoyed the food at Benihana - Chandler, AZ. We understand that you found our dessert offerings to be lacking and we apologize for any inconvenience. We strive to provide the best dining experience for our guests and your feedback is invaluable in helping us improve. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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4. D

   Debra

   Unspecified1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The experience did not live up to the price of the meal
   

   Benihana - Chandler, AZResponded 4 days ago

   Thanks for visiting us, Debra. We're sorry to hear that you found our meal to be less than expected. At Benihana - Chandler, AZ, we strive to provide our guests with a memorable dining experience, and it seems we fell short this time. We appreciate your feedback and will use it to make necessary improvements. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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5. K

   Kyoko

   Phoenix1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Long (chef) and Josh (waiter) were awesome! Had a fabulous time! :)
   

   Benihana - Chandler, AZResponded 3 days ago

   Thanks for the feedback, Kyoko! We're thrilled to hear that you had a fabulous time at Benihana - Chandler, AZ. It's always our pleasure to provide excellent service and delicious food to our guests. We're glad that our team could make your visit enjoyable. We appreciate your kind words and look forward to serving you again soon!
   

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6. E

   Emma

   Unspecified1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Don’t bother making a reservation at this location. We made a reservation for 6 for 7:45 last night, and arrived at 7:40. We were then told that they were running behind 45 mins to an hour behind. We come back at 8:30, and were still not sat until 9:10. We were told that the manager makes the hosts just seat anyone and everyone. The food and the service was outstanding though. Our chef Diego was AMAZING! He was so funny and entertaining, and he made our food so delicious! Our server was just as great, and they both made the experience so fun!
   

   Benihana - Chandler, AZResponded 5 days ago

   Thanks for visiting us, Emma! We're thrilled to hear that you had an enjoyable dining experience at Benihana - Chandler, AZ. We apologize for the delay you experienced, especially considering the reservation time. We understand your frustration and we're sorry for any inconvenience caused. We're glad to hear that you enjoyed our food and found our chef entertaining. Your feedback is valuable and we're committed to improving our service. We look forward to serving you again soon!
   

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7. P

   Philip

   Greater Boston1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Had a 7:30pm reservation. Was not seated until 8:45pm and was not served our entrees until after 10pm. It was clear that they overbook as a matter of course and the overall atmosphere suffered due to the number of angry customers. Would have skipped it had it not been my daughter’s birthday choice.
   

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8. L

   Latricia VIP

   San Francisco1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chief and waiter was amazing with service and all my needs. Management staff was great also
   

   Benihana - Chandler, AZResponded 5 days ago

   Thanks for the review, Latricia! We're thrilled to hear that you had an exceptional experience at Benihana - Chandler, AZ. It's wonderful to know that our team was able to accommodate all your needs and that you appreciated the service. We always strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to serving you again soon!
   

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9. K

   Kimberley VIP

   San Francisco23 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We sat at the Teppanyaki table. Took a long time for the chef to show up and then there was way too much time between receiving our vegetables/rice and the meat. We nibbled on the rice and veggies but we were hungry so by the time the meat was cooked we didn’t have much to put with it. Also, we were celebrating my husbands birthday and another guy at the table. They celebrated the other guy but totally forgot about my husband. Not the best experience.
   

   Benihana - Chandler, AZResponded 5 days ago

   Hello Kimberley, We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. We strive to provide our guests with a memorable dining experience, and we regret that we fell short during your visit. We apologize for the delay in serving your vegetables and meat, and for any lack of attention during your celebration. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the experience you expected and deserve. Best regards, The Management Team
   

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10. N

    Nicholas

    Phoenix2 reviews

    2.0

    Dined 7 days ago

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 3

    Reservations for 7 PM, completely checked in @7:05, didn’t get drinks until 8:10 PM. This restaurant has management issues as every reservation that walked in was told it’d be a 30 to 45 minute delay, which turned into almost an hour back before you actually got a beverage. No apology, no free appetizer for your wait. Poor management. When you’re group of 5, trying to celebrate a birthday, you have only one option but to wait. 
    

    Benihana - Chandler, AZResponded 5 days ago

    Thanks for the feedback, Nicholas. We're truly sorry for the delay you experienced during your reservation at Benihana - Chandler, AZ. We understand how frustrating that can be and we apologize for the inconvenience. We're glad to hear that you enjoyed the food and service despite the delay. We assure you that we will address this with our team to ensure better communication and a smoother experience in the future. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience.
    

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