Benihana - Chandler, AZ

Review summary

1. k

   katie

   VIP

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a really great time tonight! Josh and Hong were amazing! Food was great and so was the service. Much better than our last visit. Thank you!
   

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2. M

   Michael

   Phoenix

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We've eaten at Benihana a number of times over the years but this was the best visit of all. We were seated within just a couple of minutes after arriving. The server immediately came by, introduced herself and took our food and drink order. We were there for my wife's birthday and she acknowledged that. It was just a few more minutes before Justin, the chef arrived started the cooking process. Over the years I've come to expect a lot of the "entertainment" that with comes with the preparation of the food but Justin had some new ideas as well as the old ones. He was able to carry on an interesting conversation with everyone at the table while cooking the food. He interacted very well with everyone. The food was cooked to perfection and wonderfully seasoned, making the dinner very enjoyable. As usual, we had a lot left over to take home which gives us the chance to enjoy the dinner even more over the next few days. All in all, a great dinner.
   

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3. S

   Sara

   Phoenix

   9 reviews

   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We've been here many times over the years and while today was still very good, I didn't give it an "outstanding" rating for a couple reasons. Our chef was very kind and did a great job with the exception of using more salt than normal. Everything seemed extra salty today, including the soup. My steak was still delicious, tender and perfectly cooked. We did have an early reservation and it was helpful in getting a quick turn-around time. We were paid and out of there in under 1.5 hours, which isn't always the norm. Service was quick this evening with the earlier timeframe. We had to get kids to sports later, so it was to our benefit. All the staff was very friendly and helpful. We will definitely be back, as it is one of our favorite places for special occasions.
   

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4. S

   Shannon

   Phoenix

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The server we had was openly rude and disrespectful. Her attitude made it clear my presence was an annoyance. She didn’t bring out the desserts that came with the meal. I was quite shocked that a restaurant would employ servers who treat guests poorly.
   

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5. K

   Kathy

   Phoenix

   23 reviews

   5.0

   23 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the first time that we have gone to Benihanas for lunch and they didn't disappoint. The server and chef were outstanding and the food was delicious. Price was reasonable for the amount of food provided. Definitely will be back for lunch soon.
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for the review, Kathy! We're thrilled to hear that you enjoyed your lunch at Benihana - Chandler, AZ. It's wonderful to know that our service and food met your expectations. We strive to provide our guests with a memorable dining experience and your feedback is a testament to our efforts. We look forward to your next visit for lunch soon!
   

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6. OT

   OpenTable Diner

   Las Vegas

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef was amazing and had a good time. Food was absolutely delicious!
   

   Benihana - Chandler, AZResponded 4 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Benihana - Chandler, AZ. It's great to know that our chef's expertise added to your overall experience. We're also glad that you found our food absolutely delicious! We strive to provide the best in both quality and service, and your feedback helps us to achieve that. We look forward to serving you again soon!
   

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7. L

   Lorraine

   Phoenix

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Very pricey for small portion of a 5 course meal.
   

   Benihana - Chandler, AZResponded 3 days ago

   Thanks for visiting us, Lorraine. We're sorry to hear that you found our meals to be a bit pricey. We always aim to provide our guests with an exceptional dining experience, and we regret that we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our offerings. We hope to have the opportunity to serve you again.
   

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8. J

   Justin

   San Diego

   4 reviews

   1.0

   4 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Terrible experience, sat at the table for over an hour waiting on our chef. Server did not address the wait until almost 1.5 hours of waiting at the table. I know this is not the wait staff or chefs fault, the fault lies directly with the management and corporate, over booking and not caring about the customer experience. The entire staff just look beat down and defeated, I assumed that was because they have to deal with this every single night based on the reviews I read while I sat at my table for over an hour. Food was salty and buttery so of course it tasted alright, but not worth the price. When the chef did arrive it felt rushed, as I’m sure there were others waiting over an hour. I will not be back to this location, probably will never go to Benihana again. Oh and the smell of the bathroom, along with the bloody paper towel on the urinal was a great touch. For a restaurant who charges $50 an entree, it felt more like Waffle House, no disrespect to Waffle House.
   

   Benihana - Chandler, AZResponded 5 days ago

   Thanks for the review, Justin. We're truly sorry to hear about your experience at Benihana - Chandler, AZ. We strive to provide our customers with a memorable dining experience and it's clear we fell short during your visit. We understand how frustrating it can be to wait for your chef, and we apologize for the inconvenience. We're taking your feedback seriously and will address this with our team to ensure a better experience in the future. We hope you'll consider giving us another chance to provide you with the quality and service that Benihana - Chandler, AZ is known for. Best regards, The Management Team
   

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9. M

   Michael

   Phoenix

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic dinner and one of the best chef’s we have had at Benihana. Justin was as entertaining as he was skillful. The dinner had a fantastic flow and focus. I will try to get Justin as my chef next time I go. Christians services was outstanding and timely. I’m excited about coming back
   

   Benihana - Chandler, AZResponded 5 days ago

   Thanks for the review, Michael! We're thrilled to hear that you had a fantastic dinner at Benihana - Chandler, AZ. It's wonderful to know that our chef, Justin, was entertaining and skillful. We're glad you enjoyed the dinner flow and focus. It's always a pleasure to serve you and we're glad you found our services satisfactory. We look forward to welcoming you back soon. - The Management Team
   

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10. J

    Juli

    Vancouver

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went to Benehana in Chandler for my parents 50th Anniversary. The service and food was excellent. Justin dazzled with exciting entertainment while making us laugh and serving delicious food. 5 stars!
    

    Benihana - Chandler, AZResponded 6 days ago

    Hey Juli, We're thrilled to hear that you had a wonderful celebration at Benihana - Chandler, AZ! It's fantastic that our service, food, and entertainment made such a positive impact on your special day. We strive to make every occasion memorable and it's heartwarming to hear that we succeeded. Your high ratings are much appreciated and we look forward to serving you again soon. Best Regards, The Management Team
    

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