Benihana - Chandler, AZ

Benihana - Chandler, AZ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Michelle VIP

   Phoenix17 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Long was spot on again!! Food was delicious!! It was a nice Easter dinner.
   

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2. D

   Debbie

   Phoenix1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   New management. Best time, service, food we’ve ever had here… and we’ve been coming here for years!
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for the feedback, Debbie! We're thrilled to hear that you've had the best time, service, and food at Benihana - Chandler, AZ. It's always our goal to provide the best dining experience for our loyal customers. We appreciate your support and look forward to serving you for many more years to come!
   

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3. A

   Andrea

   Phoenix1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Alex our chef was great, the food was awesome and so were the dad jokes
   

   Benihana - Chandler, AZResponded 1 day ago

   Hi Andrea, We're thrilled to hear that you had a great experience at Benihana - Chandler, AZ! It's wonderful to know that our chef and food made a positive impression on you. We always aim to create a fun and memorable dining experience for our guests, so we're glad you appreciated the dad jokes. We're sorry to hear that our service didn't quite hit the mark, we're always working to improve. We appreciate your feedback and look forward to welcoming you back soon! Best, The Management Team
   

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4. K

   Karl

   Atlanta1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This was the first Benihana experience for our grandchildren. They were impressed.
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for the feedback, Karl! We're thrilled to hear that your grandchildren had a memorable first experience at Benihana - Chandler, AZ. It's great to know that they were impressed with our service and food. We strive to provide our guests with the best dining experience and your kind words are a testament to our efforts. We look forward to serving you and your grandchildren again soon!
   

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5. R

   Ryan

   Anchorage3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had an 8pm reservation but wasn’t seated until 8:20. Didn’t get drinks until 8:40. Shrimp tempura came out cold. All in all, not a great experience
   

   Benihana - Chandler, AZResponded 2 days ago

   Hi Ryan, We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's disappointing to know that we didn't meet your expectations, especially with the delay in seating and the food. We always strive to provide excellent service and quality food, and we apologize for falling short this time. We appreciate your feedback and will take it into consideration as we work on improving our service. We hope you will give us another chance to make it right in the future. Best, The Management Team
   

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6. D

   Dan

   Seattle9 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Waited almost 30 mins to be seated with a reservation. Food was outstanding. Waitress was wonderful and Chef Jorge was amazing. Always a great experience at Benihana.
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for the feedback, Dan! We're thrilled to hear that you enjoyed our food and found our service amazing. We apologize for the wait you experienced, but we're glad that it didn't detract from your overall experience. We strive to provide an exceptional dining experience, and your kind words will help us do just that. We look forward to serving you again soon at Benihana - Chandler, AZ.
   

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7. E

   Elisabeth

   Phoenix2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and atmosphere were great! Alex was cooking for us and had great jokes.
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for the review, Elisabeth! We're thrilled to hear that you enjoyed the food and atmosphere at Benihana - Chandler, AZ. It's always our pleasure to serve our guests with great jokes and delicious meals. We look forward to welcoming you back soon.
   

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8. S

   Sarah

   Phoenix1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana‘s was amazing experience fun. It was an awesome night for my birthday. You go with a few friends or loved ones. It’s fun and amazing watching somebody cook in front of you. The food is delicious and I plan to return again. Thank you for amazing birthday Sarah Mathe.
   

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   Benihana - Chandler, AZResponded 3 days ago

   Hello Sarah, Thank you for choosing to celebrate your birthday at Benihana - Chandler, AZ! We're thrilled to hear that you and your friends had a fun and amazing experience. We're especially proud to know that you enjoyed our food and service. We look forward to welcoming you back for more memorable celebrations. Best wishes, The Management Team
   

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9. M

   Mona VIP

   Phoenix21 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 5

   I would say if there’s a restaurant that doesn’t seat your party until the entire party is there it should be this one.  The party they set us with was missing some of the people they were waiting on so we had to sit for 30 minutes until their party finally showed up before the chef even decided to start cooking. Our waiter must’ve been super busy because he kept showing up once in a blue moon, and we were constantly left without drinks. They don’t take photos anymore and it wasn’t the same.
   

   Benihana - Chandler, AZResponded 3 days ago

   Dear Mona. Thank you for taking the time to share your experience with us. We're truly sorry to hear that your visit didn’t meet expectations. We understand how frustrating it must have been to wait for the rest of the party before service began, and we’re actively reviewing our seating and service policies to prevent situations like this in the future. We also apologize for the delay in service and for any inconvenience caused by the lack of drink refills. As for the photos, we know that tradition holds a special place for many of our guests, and we’re sorry it wasn’t part of your visit this time. We’re always looking for ways to improve and evolve while keeping the experiences our guests love.
   

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10. D

    Dwayne

    San Francisco23 reviews

    2.0

    Dined 6 days ago

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    I’ve been to Benihana chandler many, many, many times and this was the worst. $133 for food that wasn’t good, some overcooked and some undercooked, but I can’t fully blame the chef, owners were correct but not the food allergies. He was getting started and 4 of the 7 people had food allergies which again he knew nothing about so he was cooking food in random order, some food was cold awaiting something else for another customer to be cooked. Maybe at the hostess table also ask if anyone had food allergies just in case it’s not asked at the time. Maybe start making the drive to Scottsdale which I don’t want to do but this experience, left a loyal customer a little upset. Still love the place though
    

    Benihana - Chandler, AZResponded 2 days ago

    Thanks for the feedback, Dwayne. We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's disappointing to know that we fell short of your expectations, especially with regards to food allergies and preparation. We appreciate your patience and understanding, and we're sorry for any inconvenience caused. We value your loyalty and will use your feedback to improve our service. We hope to have the chance to serve you better in the future. The Management Team
    

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