Benihana - Chandler, AZ

Benihana - Chandler, AZ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Matt

   Phoenix4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 2
   3. Service 3
   4. Ambience 5

   Food was okay this time it was a newer chef and a lot of stuff was overcooked.
   

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2. T

   Tracy

   Houston3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Justin did a great job entertaining us at our table! Food was fantastic and service was excellent! Had a little bit of a wait even though we had a reservation…but it was worth the wait.
   

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3. C

   Christina

   Phoenix1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cook Justin was amazing. We were celebrating our son’s 6th birthday today. We have visited this Benihana several times before with our son but Justin made our meal the most memorable. He was super engaged with our son and his cousin. They had a blast! The experience was excellent not to mention he did an awesome job cooking our food. Will request him again in the future!
   

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4. M

   Meghan

   Phoenix1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Our server was very forgetful and absent for long periods of time. We never received our dumplings and messed up on several items. Would have made the experience way better if the service was worth what we paid for.
   

   Benihana - Chandler, AZResponded 1 day ago

   Hey Meghan, We appreciate you taking the time to share your experience at Benihana - Chandler, AZ. We're glad to hear that you found our food to be delicious, but we're sorry to hear that you felt forgotten during your visit. We strive to provide exceptional service to all of our guests, and it seems we missed the mark during your visit. We'll certainly address your feedback with our team to ensure this doesn't happen again. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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5. c

   collette

   Houston2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food, always consistent. Our cook Blanca and server Max were great.
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for the review, Collette! We're thrilled to hear that you enjoyed the food and found our service consistent. We always aim to provide a great dining experience at Benihana - Chandler, AZ. We noticed that you rated our service a 4 and value a 4. We're always working to improve and your feedback helps us do that. We hope to see you again soon!
   

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6. S

   Sharon

   Minneapolis49 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I believe this restaurant is getting more and more expensive and taking away the dessert from a “regular” meal - Yikes! Yesterday’s service (after the meal was made wonderfully at our table) was spotty. There was a birthday at our table - no one sang for her.
   

   Benihana - Chandler, AZResponded 2 days ago

   Hi Sharon, Thank you for your feedback. We're glad to hear that you enjoyed the food at Benihana - Chandler, AZ. We understand that you found our dessert offerings to be lacking and we apologize for any inconvenience. We strive to provide the best dining experience for our guests and your feedback is invaluable in helping us improve. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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7. D

   Debra

   Unspecified1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The experience did not live up to the price of the meal
   

   Benihana - Chandler, AZResponded 6 days ago

   Thanks for visiting us, Debra. We're sorry to hear that you found our meal to be less than expected. At Benihana - Chandler, AZ, we strive to provide our guests with a memorable dining experience, and it seems we fell short this time. We appreciate your feedback and will use it to make necessary improvements. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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8. K

   Kyoko

   Phoenix1 review

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Long (chef) and Josh (waiter) were awesome! Had a fabulous time! :)
   

   Benihana - Chandler, AZResponded 5 days ago

   Thanks for the feedback, Kyoko! We're thrilled to hear that you had a fabulous time at Benihana - Chandler, AZ. It's always our pleasure to provide excellent service and delicious food to our guests. We're glad that our team could make your visit enjoyable. We appreciate your kind words and look forward to serving you again soon!
   

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9. E

   Emma

   Unspecified1 review

   3.0

   Dined on April 6, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Don’t bother making a reservation at this location. We made a reservation for 6 for 7:45 last night, and arrived at 7:40. We were then told that they were running behind 45 mins to an hour behind. We come back at 8:30, and were still not sat until 9:10. We were told that the manager makes the hosts just seat anyone and everyone. The food and the service was outstanding though. Our chef Diego was AMAZING! He was so funny and entertaining, and he made our food so delicious! Our server was just as great, and they both made the experience so fun!
   

   Benihana - Chandler, AZResponded 7 days ago

   Thanks for visiting us, Emma! We're thrilled to hear that you had an enjoyable dining experience at Benihana - Chandler, AZ. We apologize for the delay you experienced, especially considering the reservation time. We understand your frustration and we're sorry for any inconvenience caused. We're glad to hear that you enjoyed our food and found our chef entertaining. Your feedback is valuable and we're committed to improving our service. We look forward to serving you again soon!
   

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10. P

    Philip

    Greater Boston1 review

    1.0

    Dined on April 6, 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 2

    Had a 7:30pm reservation. Was not seated until 8:45pm and was not served our entrees until after 10pm. It was clear that they overbook as a matter of course and the overall atmosphere suffered due to the number of angry customers. Would have skipped it had it not been my daughter’s birthday choice.
    

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