Benihana - Chandler, AZ

Benihana - Chandler, AZ reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Anthony VIP

   Phoenix10 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   G was a great chef, service was good and food was outstanding
   

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2. HR

   HillsonR

   Phoenix2 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience. Good for special occasions, business dinner
   

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3. J

   Jacqueline

   Phoenix2 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Not one to complain but our reservations were at 8pm, we were seated at 8:50pm and didn't get our soup/salad until around 9:20pm. We ordered sushi rolls that never came out. It also took about 35 minutes to get the cocktail that I ordered when we sat down. Food unfortunately was mainly burnt.
   

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4. T

   Taylor

   Phoenix3 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I have been coming to this location for years. As of recent have stopped due to low quality of service and quality of food. It is my birthday month and decided to give it a try to use the birthday certificate. Server was terrible and not timely. It was fairly busy which I understand but while other servers were making it around to their tables as they could, ours was nowhere to even be found to refill drinks or even see if we would like anything else. Our food did not start to be cooked until at least an hour after we ordered. We finally finished our food and the table waited about 20 minutes after being done for her to come by, she never did then eventually someone at our table had to go ask another server to have her come by. Service used to be impeccable and this latest experience proved to me why we have stopped going to this location. Save your money and go somewhere else.
   

   Benihana - Chandler, AZResponded today

   Thanks for the feedback, Taylor. We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's disappointing to know that we fell short of your expectations in terms of service and food quality. We take pride in our service and it's clear we missed the mark during your visit. We understand your concerns about the wait time and the quality of service, and we assure you that it's not the standard we strive for. We appreciate your loyalty over the years and we're sorry that we couldn't meet your expectations this time. We hope you'll reconsider and give us another chance to serve you better. Best, Benihana - Chandler, AZ Management Team
   

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5. M

   Michelle VIP

   Phoenix17 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Long was spot on again!! Food was delicious!! It was a nice Easter dinner.
   

   • 

   Benihana - Chandler, AZResponded 2 days ago

   Hello Michelle, Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you enjoyed the food and dinner at Benihana - Chandler, AZ. We're always striving to provide delicious meals and exceptional service. We noticed that you rated our service a 4. Please know that we value your feedback and will work on improving that aspect. We hope to see you again soon for another delightful dining experience!
   

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6. D

   Debbie

   Phoenix1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   New management. Best time, service, food we’ve ever had here… and we’ve been coming here for years!
   

   Benihana - Chandler, AZResponded 3 days ago

   Thanks for the feedback, Debbie! We're thrilled to hear that you've had the best time, service, and food at Benihana - Chandler, AZ. It's always our goal to provide the best dining experience for our loyal customers. We appreciate your support and look forward to serving you for many more years to come!
   

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7. A

   Andrea

   Phoenix1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Alex our chef was great, the food was awesome and so were the dad jokes
   

   Benihana - Chandler, AZResponded 3 days ago

   Hi Andrea, We're thrilled to hear that you had a great experience at Benihana - Chandler, AZ! It's wonderful to know that our chef and food made a positive impression on you. We always aim to create a fun and memorable dining experience for our guests, so we're glad you appreciated the dad jokes. We're sorry to hear that our service didn't quite hit the mark, we're always working to improve. We appreciate your feedback and look forward to welcoming you back soon! Best, The Management Team
   

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8. K

   Karl

   Atlanta1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This was the first Benihana experience for our grandchildren. They were impressed.
   

   Benihana - Chandler, AZResponded 3 days ago

   Thanks for the feedback, Karl! We're thrilled to hear that your grandchildren had a memorable first experience at Benihana - Chandler, AZ. It's great to know that they were impressed with our service and food. We strive to provide our guests with the best dining experience and your kind words are a testament to our efforts. We look forward to serving you and your grandchildren again soon!
   

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9. R

   Ryan

   Anchorage3 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had an 8pm reservation but wasn’t seated until 8:20. Didn’t get drinks until 8:40. Shrimp tempura came out cold. All in all, not a great experience
   

   Benihana - Chandler, AZResponded 4 days ago

   Hi Ryan, We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's disappointing to know that we didn't meet your expectations, especially with the delay in seating and the food. We always strive to provide excellent service and quality food, and we apologize for falling short this time. We appreciate your feedback and will take it into consideration as we work on improving our service. We hope you will give us another chance to make it right in the future. Best, The Management Team
   

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10. D

    Dan

    Seattle9 reviews

    4.0

    Dined 5 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Waited almost 30 mins to be seated with a reservation. Food was outstanding. Waitress was wonderful and Chef Jorge was amazing. Always a great experience at Benihana.
    

    Benihana - Chandler, AZResponded 4 days ago

    Thanks for the feedback, Dan! We're thrilled to hear that you enjoyed our food and found our service amazing. We apologize for the wait you experienced, but we're glad that it didn't detract from your overall experience. We strive to provide an exceptional dining experience, and your kind words will help us do just that. We look forward to serving you again soon at Benihana - Chandler, AZ.
    

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