Benihana - Cleveland, OH

Review summary

1. OT

   OpenTable Diner

   VIP

   Chicago

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We waited for about 40 minutes to be seated. Then when seated, the waitress was very rushed and some drinks didn’t come out and some were wrong. The chef was new and cooked everything well but it wasn’t much of an experience. The food was overly buttery and garlicky (and I like garlic). We won’t be back.
   

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2. D

   Donna

   Cleveland

   22 reviews

   5.0

   22 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   You don't have to wait for a special occasion if you just want a great meal with a bit of entertainment as it's being prepared but my friend and I were both celebrating our birthdays and this was the perfect place to do it. I'm not a sushi person - I tell them I like my shushi well done - but the shrimp avacado crispy appetizer was wonderful with just the right amount of wasabi and fresh ginger on the side. We both had the trio which is filet, chicken and shrimp with both fried rice and noodles with extra veggies for the meal (not in the fried rice). There is always the wonderful soup then salad before the chef begins entertaining you as he's cooking. Some of the humor is corney but we love it - he asks if you like egg rolls and after you respond he rolls a fresh egg down onto the heated surface. There is soooo much food you will be full and still have plenty to take home for a couple more meals. You don't even have room for dessert but rainbow sherbert just tops it off - mine had whipped cream and a lighted candle for my birthday and everyone sang - it was so special - loved it!!! Highly recommend.
   

   Benihana - Cleveland, OHResponded 1 day ago

   Hi Donna, Thank you so much for choosing Benihana - Cleveland, OH for your celebration! We're thrilled to hear that you enjoyed your birthday meal, especially the shrimp avocado appetizer, the fried rice, and the trio. We're glad you found the entertainment to be both humorous and special for your special occasion. We're also glad you loved our soup and salad, and that you loved the rainbow sherbet for dessert! Your kind words mean a lot to us. We look forward to serving you again soon! Best, The Management Team
   

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3. A

   Antonio

   Columbus

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service was horrible I went there for my wife’s birthday. I was there for a 7pm reservation an didn’t even get to my seat until 7:45 then it was downhill.
   

   Benihana - Cleveland, OHResponded 5 days ago

   Thanks for the feedback, Antonio. We're truly sorry to hear about your disappointing experience on your wife's birthday. It's certainly not the standard we aim for at Benihana - Cleveland, OH. We understand how frustrating it must have been to wait for your table and not get to it on time. We're also sorry for any inconvenience caused by the service. We're taking your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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4. OT

   OpenTable Diner

   Cleveland

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server and Chef Nancy were great. Best hibachi meal we have had. Made a great 17th birthday celebration for my son
   

   Benihana - Cleveland, OHResponded 5 days ago

   Dear Guest! Thanks for visiting us! We're thrilled to hear that you and your son had a great celebration at Benihana - Cleveland, OH. It's wonderful to know that you enjoyed our hibachi meal and that we were able to contribute to making your day special. We always strive to provide excellent service and we're glad we could live up to your expectations. We appreciate your feedback and look forward to serving you again soon!
   

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5. R

   Risa

   Cleveland

   1 review

   5.0

   1 review

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My recent visit to Benihana was a truly delightful experience, thanks in large part to my exceptional server, Kevin. While my arrival started with a slight hiccup, the rest of the evening was superb. Upon entering, I encountered a minor issue with my reservation and was kept waiting by the front desk staff, despite arriving on time. However, they were very apologetic about the delay, which I appreciated. The moment I was finally able to speak with Kevin, he immediately stepped in and took care of the situation, ensuring I was seated as quickly as possible and minimizing any further inconvenience. I was particularly impressed with Kevin's attentiveness and understanding. Knowing I was in a hurry to get to another engagement, he ensured my food was prepared and delivered with impressive speed, without making me feel rushed or neglected. He checked in on me regularly while eating, always with a genuine smile, and made sure everything was to my liking. Kevin's friendly and professional demeanor made the experience very comfortable and enjoyable. Speaking of the food, the Wagyu steak I ordered with my birthday coupon was absolutely divine. It was incredibly savory and melt-in-your-mouth delicious – cooked to perfection. The entire meal was a culinary treat, and Kevin's attentive service only enhanced the experience. Overall, my visit to Benihana was fantastic. Kevin's outstanding service, combined with the delicious food, more than made up for the initial reservation issue with the front desk. Their apology and Kevin's subsequent care, particularly his quick service given my time constraints, turned what could have been a slightly frustrating start into a memorable dining experience. I highly recommend Benihana, and if you're lucky enough to have Kevin as your server, you're in for a treat!
   

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   Benihana - Cleveland, OHResponded on February 18, 2025

   Thanks for the feedback, Risa! We're thrilled to hear that you had a wonderful experience at Benihana - Cleveland, OH. We apologize for the initial hiccup with your reservation, but we're glad to hear that our staff was able to quickly rectify the situation. We're thrilled that you enjoyed the food and found our service exceptional. We look forward to welcoming you back soon! Best regards, Benihana - Cleveland, OH Management Team
   

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6. I

   Iris

   Las Vegas

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was our first time at Benihana, we went for Valentine’s Day. Being that it was a major holiday for restaurants, we expected it to be busy and were prepared. We arrived at 9pm for our RESERVATION. We didn’t get sat until 10pm. It was extremely busy and over crowded, even though there were tables & stations not being used. While we were waiting, someone went up to the host and asked why tables were just open, she responded saying “that chef is new and don’t want to overwhelm them”, which is understandable. Now, after being sat, this is where everything went downhill. And ima save a long detailed story. It was going on 11:15pm when we just got our soups and salad. At this point, everyone was getting a little frustrated at the lack of service. We went to the host and asked what was going on she responded saying the same thing she told another earlier “a new chef with no experience” HOWEVER when we first sat down, he was already servicing a party of the SAME SIZE. We watched him go to serve a party of 2 who arrived about 30mins AFTER us. At this point. We asked for a manager. The most nonchalant man came to our table with the worst attitude saying “it’s busy, your chef is coming she’s getting her tools” completely ignoring the fact that our original chef went to serve another table who came in after us and we have been there since 9 and it’s now 11pm. We sat another 20mins before deciding to just leave. There was no apology, the had a good amount of chefs to accommodate, there is really no excuse. This was the worst dining experience of my life and wouldn’t recommend this place to anyone. We arrived at 9pm and left at 11:20pm HUNGRY.
   

   Benihana - Cleveland, OHResponded on February 17, 2025

   Hi Iris, We're really sorry to hear about your experience at Benihana - Cleveland, OH. It's unfortunate that you had to wait longer than anticipated for your reservation and had to wait longer than expected for your table. We also apologize for the lack of service you experienced. Your feedback is valuable and will help us improve. We hope you'll give us another chance to provide you with the exceptional service we're known for. Best, Benihana - Cleveland, OH Management Team
   

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7. l

   luis

   Cleveland

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was ok place food great stuff steak was great.
   

   Benihana - Cleveland, OHResponded on February 15, 2025

   Thanks for the feedback, Luis! We're thrilled to hear that you enjoyed our steak and found our service great. We're always striving to provide the best dining experience for our guests. We noticed that you rated our value a bit lower, and we appreciate your honesty. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Cleveland, OH Management Team
   

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8. A

   Anthony

   Unspecified

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Reservation was at 8:15 waited until 10:45 for us to even be seated and our orders taken, ended up being there until 12:30, they close at 11.
   

   Benihana - Cleveland, OHResponded on February 16, 2025

   Thanks for visiting us, Anthony. We're truly sorry to hear about your experience at Benihana - Cleveland, OH. We understand that waiting can be frustrating and we apologize for the delay you experienced. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one. The Management Team
   

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9. R

   Randy

   Cleveland

   2 reviews

   3.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Granted it was Valentine’s Day so I understand that the restaurant was overbooked. But we made it almost an hour for a table and then another hour once you got seated for the chef to come by and start. Period food was overpriced. Otherwise, I appreciate the chef and humor also appreciate the waitress we had.
   

   Benihana - Cleveland, OHResponded on February 16, 2025

   Hello Randy, Thank you for taking the time to share your feedback with us. We're sorry to hear that your Valentine's Day experience at Benihana - Cleveland, OH didn't meet your expectations. We understand that the wait time and the Chef's visit were longer than expected and we apologize for any inconvenience caused. We're glad to hear you appreciated our humor and the chef. Your comments on our pricing and food quality have been noted and will be shared with our team for review. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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10. A

    Andrew

    New York City

    1 review

    3.0

    1 review

    Dined on February 15, 2025

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 1

    They overbooked the restaurant for valentines day and so we had to wait for an hour before being seated and another 2 hrs before getting served our food.
    

    Benihana - Cleveland, OHResponded on February 17, 2025

    Hey Andrew, We're really sorry to hear about your experience on Valentine's Day. It's always our goal to provide a smooth and enjoyable dining experience for our guests, and we're sorry we fell short this time. We understand how frustrating it must have been to wait for an hour and then be seated and served without your food. We sincerely apologize for the inconvenience. We're taking your feedback seriously and will work on improving our service timing to avoid such situations in the future. We hope you'll give us another chance to make things right and provide you with the experience you deserve. Best, Benihana - Cleveland, OH Management Team
    

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