Benihana - Columbus, OH

Benihana - Columbus, OH reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   James

   Orange County1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had an awful experience. The service was terrible, we sat down at 7:30 and did not have a chef come out to our table until 9:15. We had dirty plates in front of us that we had to get switched out, and to top it all off 2 of us found hair in our food while we were eating. This is a terribly managed restaurant and we are deeply disappointed with our experience. Paying top dollar to go out to dinner for bottom shelf service, don’t come here.
   

   Benihana - Columbus, OHResponded 2 days ago

   Hi James, We're truly sorry to hear about your recent experience at Benihana - Columbus, OH. It's clear that we fell short of our usual standards, especially when it comes to service and cleanliness. We understand how frustrating it can be to not receive the attention you deserve, especially when you've been looking forward to a nice meal. We appreciate your feedback and will use it to improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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2. W

   William VIP

   Columbus2 reviews

   2.0

   Dined on April 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Portion size has become much smaller and the price is higher for what you get. Slow chef and server wasn't good. Overall not very Japanese for a Japanese Steakhouse, showmanship of chef was not up to Benihana standards.
   

   Benihana - Columbus, OHResponded 6 days ago

   Thanks for visiting us, William. We're sorry to hear that your recent visit to Benihana - Columbus, OH didn't meet your expectations. We understand that you found our portion sizes smaller and the pricing higher, and that our showmanship didn't meet your standards. We're always striving to improve and your feedback is invaluable to us. We hope you'll give us another chance to impress you in the future.
   

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3. F

   Frank

   Columbus14 reviews

   1.0

   Dined on April 12, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   The food was delicious and the chef Josh was excellent. The complaint was a 7:30 reservation waiting an hour to be seated and waiting an hou and 15 minutes to have the chef arrive. No explanation at the beginning to explain the situation No discount on the meal or no apology from a manager which was disappointing. I'm going to skip this establishment as a choice for dinner.
   

   Benihana - Columbus, OHResponded on April 14, 2025

   Hello Frank, We're truly sorry to hear about your experience at Benihana - Columbus, OH. We understand how frustrating waiting can be and we apologize for the long wait you experienced. We strive to provide efficient service and we regret that we fell short in your case. We appreciate your feedback and we'll certainly look into this matter to improve our service. We hope you'll give us another chance in the future to provide the quality experience you deserve. Best, The Management Team
   

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4. K

   Keisha

   Unspecified1 review

   4.0

   Dined on April 12, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Extremely long wait even with reservation. Got seated 45 minutes after reservation. We waited about another 40-45 minutes for chef to arrive. The waiter provided 2 free appetizers be sure of the delay with chef. Chef was great. Very funny, energetic, and food was cook to perfection
   

   Benihana - Columbus, OHResponded on April 15, 2025

   Thanks for the feedback, Keisha! We're glad to hear that you enjoyed your experience at Benihana - Columbus, OH. We understand that waiting can be frustrating, especially when you've made a reservation. We apologize for the delay and appreciate your patience. It's great to hear that our chef's performance and sense of humor added to your positive experience. We're committed to providing the best service possible and your feedback helps us improve. We hope to serve you again soon!
   

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5. L

   Lisa

   Columbus2 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a fun experience at Benihana! Great place for birthday or special occasion.
   

   Benihana - Columbus, OHResponded 2 days ago

   Hello Lisa, Thank you for choosing to celebrate your special occasions at Benihana - Columbus, OH! We're thrilled to hear that you had a fun experience and that our food and service met your expectations. We appreciate your feedback and look forward to welcoming you back for more memorable celebrations. Best, The Management Team
   

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6. D

   Dominic

   Columbus2 reviews

   4.0

   Dined on April 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A bit of sticker shock. 200 for party of 3 2 adults 1 kid 2 drinks for the parents. Chef was awesome service was great but man… I don’t remember it being that expensive.
   

   Benihana - Columbus, OHResponded 3 days ago

   Hello Dominic, Thank you for taking the time to review your experience at Benihana - Columbus, OH. We're thrilled to hear that you enjoyed our service and chef's skills. We understand your concerns about the pricing and appreciate your feedback. We strive to provide a memorable experience for all our guests and we're sorry to hear that you felt it was not worth the price. We're continuously working on improving our pricing to ensure every visit is a great one for our customers. We hope to have the opportunity to serve you again and provide a better experience. Best, Benihana - Columbus, OH Management Team
   

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7. J

   Justin

   Columbus3 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience! The chef at our table was very good and entertaining. He was energetic and friendly! Our food was also wonderful and a nice amount!
   

   Benihana - Columbus, OHResponded today

   Thanks for the review, Justin! We're thrilled to hear that you had a great experience at Benihana - Columbus, OH. Our team is always happy to provide a lively and entertaining chef, and we're glad you enjoyed the food and the amount served. We appreciate your kind words and look forward to serving you again soon!
   

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8. K

   Kelly

   Los Angeles3 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was by far the best experience I’ve ever had at a Benihana. Why? Because of Chef Chul. WOW! He was extremely talented and put on a show. Benihana needs to give him a raise. He’s definitely under valued and it’s rare these days to have someone like him on your team. We will definitely be back just to see him!
   

   Benihana - Columbus, OHResponded on April 8, 2025

   Thanks for the review, Kelly! We're thrilled to hear that you had the best experience at Benihana - Columbus, OH. It's wonderful to know that our team's performance left a lasting impression on you. We're always looking to reward our dedicated staff, and your words have given us encouragement. We're excited to welcome you back for another show from our talented Chef Chul. See you soon!
   

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9. m

   michael VIP

   Chicago4 reviews

   2.0

   Dined on March 29, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   This was the worst experience, if I could give 0 stars - I would. My reservation was for 7, I wasn’t seated until 8:30 and didn’t eat until almost 9:15. The host wasn’t forthright, the waiter was rude. I’ve been going to Benihana for over a decade and my experience was so bad I may never return. I’d leave a dozen bad reviews if I could. My martini wasn’t shaken well either
   

   Benihana - Columbus, OHResponded on March 31, 2025

   Thanks for the feedback, Michael. We're truly sorry to hear about your recent experience at Benihana - Columbus, OH. It's unfortunate that your visit didn't meet your expectations, especially since you have been a loyal customer. We understand your frustration regarding the delay in seating and the service you received. We also regret the mix-up with your drink order. We take your comments seriously and will use them to improve our service. We hope to have the opportunity to serve you again and provide a better experience.
   

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10. I

    Incise

    Unspecified1 review

    1.0

    Dined on March 25, 2025

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    Food not really good and to expensive .not recommended at all
    

    Benihana - Columbus, OHResponded on March 27, 2025

    Thanks for visiting us, Incise. We're sorry to hear that you didn't enjoy your meal at Benihana - Columbus, OH. We strive to provide our guests with top-notch food and value, and we're disappointed to know that we didn't meet those expectations during your visit. We appreciate your feedback and will use it to improve our offerings and overall experience. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
    

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