Benihana - Columbus, OH

Review summary

1. K

   Kelly

   Columbus

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   This is year 3 going here for Christmas dinner and year one no heat in building but the past 2 years, reservations that seat your over an hour after reservation is ridiculous. We had reservation at 430 and got called at 540. My app said we were ready at 518, but that was not true.
   

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2. K

   Kelli

   Columbus

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Here’s a thought…don’t accept more reservations than you can handle. Our reservation was for 4:00. We were finally seated at 5:20. The atmosphere was pretty much chaos. I only wish that I had known this ahead of time. I certainly would not have chosen this restaurant. Save yourself some grief and aggravation and go someplace else.
   

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3. M

   Martin

   VIP

   Columbus

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had accepted too many reservations . Needed to limit reservations so ther was no 30 to 45 minute wait
   

   Benihana - Columbus, OHResponded today

   Hey Martin, Thank you for taking the time to share your experience at Benihana - Columbus, OH. We're thrilled to hear that you found our food and service to be excellent. However, we're sorry to hear about the wait time you experienced despite your reservation. We understand how important it is to have a smooth dining experience and we're sorry for any inconvenience caused. We appreciate your feedback and we'll certainly take it into consideration as we continually strive to improve our service. We hope to welcome you back soon for a more pleasant experience. Best regards, The Management Team
   

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4. W

   William

   Columbus

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited for 45 minutes past our reservation time just to be told we could not order a family meal in the restaurant, which is what we had budgeted for. Told us we had to order online. Found out our $200 gift card we'd purchased for our meal couldn't be used for online orders. Then, online ordering was turned off before we could enter alternative payment. This was supposed to be our Christmas dinner.
   

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5. D

   Darrion

   Columbus

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We have a reservation in which they were running behind, didn’t get seated until and hour after. After being seated for almost another hour a server came over and asked if had been helped. The chef was entertaining but the other service was terrible.
   

   Benihana - Columbus, OHResponded today

   Hi Darrion, We're truly sorry to hear about your recent experience at Benihana - Columbus, OH. It's disappointing to know that your reservation time was not as efficient as we strive for, and for that, we apologize. We also apologize for the lack of service you received. We take your feedback seriously and will ensure to address these issues with our team. We hope to have the opportunity to serve you again in the future and provide a better experience. Best, The Management Team
   

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6. C

   Chris

   Columbus

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We were there on Christmas Eve so… super busy, incredibly hard working staff. Even though we had reservations, we were seated approximately 45 minutes after reservation time, and took probably 10-15 minutes before being waited on at table. Food was as expected but pricey.
   

   Benihana - Columbus, OHResponded today

   Hello Chris, Thank you for taking the time to share your experience at Benihana - Columbus, OH. We're pleased to hear that you found our staff hardworking and our food satisfying. We understand that your visit on Christmas Eve can be quite busy, and we apologize for the delay in service. We also acknowledge your concern about the pricing. We strive to provide an exceptional dining experience, and your feedback helps us improve. We hope to welcome you back soon for a more seamless experience. Best regards, Benihana - Columbus, OH Management Team
   

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7. A

   Amanda

   VIP

   Columbus

   13 reviews

   3.0

   13 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   It was Christmas Eve so super busy, naturally. They were about 20-30 minutes behind on reservations and seemed a bit understaffed- long wait for drinks, chef, etc. All of that is understandable and the chef was great and food tasty. My low rating was ambiance. 9 people were shoved at a small table likely only meant for 7 people, in a cramped corner: we were a party of 3, there was a couple, and a party of 4 very tightly squeezed with barely room for our plates. It was awkward being in such tight quarters with strangers. I also feel the value didn’t match those of competitors. Portions were much smaller and price higher. We didn’t have any leftovers which is rare for hibachi. Overall, grateful for the friendly staff working hard on Christmas Eve but we will dine at HOJ or Tanuki in the future.
   

   Benihana - Columbus, OHResponded today

   Thanks for the feedback, Amanda. We're sorry to hear about your experience at Benihana - Columbus, OH, especially on such a special occasion. We understand how important the ambiance is and we apologize for the discomfort you experienced. We also acknowledge your concern about our staff's workload and the seating arrangement. We're glad to hear that you enjoyed our food and found our staff friendly. We're always striving to improve our services and your feedback is invaluable in this process. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, Benihana - Columbus, OH Management Team
   

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8. T

   Tanya

   Columbus

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Probably not the spot to be at on Christmas Eve. Loud and very very busy! Kinda stressful. Good food and fun chefs
   

   Benihana - Columbus, OHResponded today

   Thanks for visiting us, Tanya! We're sorry to hear that your experience at Benihana - Columbus, OH, on Christmas Eve was less than ideal. We understand how important a relaxing atmosphere is and we're sorry that it wasn't possible. We're glad you enjoyed our food and found the chefs fun, but we understand that the overall experience was not up to par. We appreciate your feedback and we'll use it to make necessary improvements. We hope to have the chance to serve you again and provide a more enjoyable dining experience. Best, The Management Team
   

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9. H

   Hilary

   VIP

   Indiana

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were seated 40 mins. after our reservation time. It then took the waitress a half an hour to come to our table. Once our order was taken, it was another half to get drinks, another half our to get sold/soup and another half hour to get a chef. I know they were busy...but maybe next time don't over book your reservations. It was annoying and not fun and the food was not good.
   

   Benihana - Columbus, OHResponded 1 day ago

   Thanks for the review, Hilary. We're truly sorry to hear about your experience at Benihana - Columbus. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the delay and the inconvenience it caused you. We also regret to hear that our food did not meet your expectations. We assure you that we take your feedback seriously and will use this as an opportunity to improve. We hope to have the chance to serve you again and provide a better experience. - The Management Team
   

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10. E

    Elizabeth

    Columbus

    1 review

    3.0

    1 review

    Dined 4 days ago

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 3

    It was weird that the cook repeatedly told our table that he isn’t being paid by the company due to changes is how checks are issued. It was incredibly loud and the price is not worth the poor experience and ok food.
    

    Benihana - Columbus, OHResponded 2 days ago

    Dear Beth, thank you for your review. We’re so sorry that your experience did not match your expectations, but we appreciate you bringing this matter to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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