Benihana - Columbus, OH

Review summary

1. A

   Alexandra

   New York City

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   It was my boyfriend’s birthday. The food was seasoned well, however our drinks were watered down from waiting for them to be bought over from the bar and it was somewhat rude of the chef to ask several times for a tip when he was done. According to the family we sat with who frequent this establishment, this particular chef does this everytime he finishes which can be offputting. Overall 2 meals and 2 drinks was not worth $132. My boyfriend is allergic to onions which we were not aware was in the fried rice so for his birthday dinner he only ended up having a spatula size amount of the grilled chicken prepared. Thankfully the manager understood and took off about $30. That was the best customer service we received from the whole dining experience.
   

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2. A

   Autumn

   Columbus

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Other than being seating with some very loud people, we loved it!! Our chef Olivia was amazing!
   

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3. J

   Jesse

   Unspecified

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   They were an hour behind on our reservation, no apologies or accommodations and honestly very cold about the whole situation. Finally got seated an hour later and the restaurant was almost empty. Our chef didn’t greet us for another hour so we just left money on the table for our drinks and apps and left the restaurant.
   

   Benihana - Columbus, OHResponded today

   Thanks for the feedback, Jesse. We're truly sorry to hear about your experience at Benihana - Columbus, OH. It's unfortunate that you had to wait longer than anticipated for your reservation and that you didn't receive the warm welcome that we strive to provide. We understand your disappointment and we apologize for any inconvenience caused. We're taking your comments into account as we continuously work to improve our service. We hope you'll give us another chance to make your dining experience better. The Management Team
   

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4. A

   Amanda

   Columbus

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had what we thought would be shrimp hibachi and steak hibachi. The shrimp was not served with veggies and to upgrade from steamed rice to fried it was an additional $7.50. The portion of steak and veggies were extremely small portions for the price of the meal. With that being said, the food was phenomenal. We sat at the bar and the bartender/server Freddy was a great guy and fun to watch making drinks. He made up for the small portions/high price!
   

   Benihana - Columbus, OHResponded today

   Thanks for visiting us, Amanda! We're thrilled to hear you enjoyed the food and our service at Benihana - Columbus, OH. We apologize for the mix-up with your hibachi order and understand your concerns about portion sizes and pricing. We strive to provide the best experience for our guests and we'll take your feedback into account. We're glad you found our staff to be a fun and enjoyable watch. We look forward to serving you again soon! Best, The Management Team
   

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5. R

   Richard

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The hibachi was tasty. Highly recommend the Wagyu beef selections - it’s a bit more pricey but the taste is well worth it. Don’t forget to check to make sure it comes with the lobster tail. My chef forgot about it so my wife and I ended up getting $20 off each.
   

   Benihana - Columbus, OHResponded 1 day ago

   Hey Richard, Thank you for your glowing review! We're thrilled you enjoyed our hibachi, Wagyu beef selections, and lobster tail. We apologize for the oversight with your chef's visit. We're glad you found the experience worth it. We appreciate your recommendation and look forward to your next visit. Best, The Management Team at Benihana - Columbus, OH
   

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6. K

   Kendall

   Cincinnati

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 3

   Or reservation was at 945 we didn’t get in there till 1045 we didn’t eat till 12:00 ,12:30
   

   Benihana - Columbus, OHResponded today

   Thanks for the feedback, Kendall. We're sorry to hear about your experience. It's disappointing to know that you waited over an hour for a reservation and didn't have time to enjoy a meal. We strive to provide a seamless dining experience for all our guests and it's clear we missed the mark during your visit. We appreciate your patience and understanding, and we hope you'll give us another chance to make your experience better. Best Regards, Benihana - Columbus, OH Management Team
   

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7. M

   Monica

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   I made my reservation at 9:30pm and they left me waiting for my table for more than 1 hour and 30 minutes, so that after they gave me my table I had to wait almost 1 more hour for them to start cooking.
   

   Benihana - Columbus, OHResponded today

   Thanks for visiting us, Monica. We're sorry to hear about your experience with the reservation delay at Benihana - Columbus, OH. We understand how frustrating it can be to wait, especially when you're excited to enjoy your meal. We sincerely apologize for the inconvenience and we're taking your feedback seriously. We're glad to hear that you enjoyed the food, but we understand that the service did not meet your expectations. We appreciate your feedback and hope to serve you better in the future. The Management Team
   

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8. K

   Kimberly

   Unspecified

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Valentines was PACKED and I assume why it was an hour past actual reservation that we were sat , however the food came out fast and the food was amazing. Definitely pricey but the food is worth it and I would definitely go back just not on Valentine’s Day :)
   

   Benihana - Columbus, OHResponded today

   Hi Kimberly, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your Valentine's Day at Benihana - Columbus, OH and found our food amazing. We apologize for the delay in seating you and any inconvenience caused. We're glad to know that despite the unexpected delay, you still found the food worth it. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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9. n

   natalie

   VIP

   Columbus

   14 reviews

   1.0

   14 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   This was by far my worst experience at Benihana . The establishment decided to put revenue over the customer experience. On Valentine’s Day there was a one hour plus wait even with reservations. Ridiculous and absurd. The patrons, including my family were all mashed into the small waiting area for over an hour. We were not seated until 9: 10 p.m. even though our reservations were for 8pm. Our first course was not served until 9:48 p.m. And the cook did not finish cooking until 11:00p.m. I will shout out Darren our cook who was very personable. However, as he knew we no longer cared about the tricks and entertainment that Benihana is known for as the whole table just wanted to eat. Do better Benihana! And to the customer I would not recommend that you go to the restaurant on Valentine’s Day or any other holiday as you will likely be disappointed!
   

   Benihana - Columbus, OHResponded 1 day ago

   Hi Natalie, We're truly sorry to hear about your disappointing Valentine's night experience at Benihana - Columbus, OH. We understand how frustrating it can be to wait, especially on a busy night. We also acknowledge that the service you received was not up to par. We're usually known for our attentive and personable staff, and we regret that we fell short on this occasion. We appreciate your feedback and will use it to make necessary improvements. We hope you'll give us another chance to provide you with the service and experience that Benihana - Columbus, OH, is known for. Best regards, The Management Team
   

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10. D

    Derrick

    Columbus

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    Horrible experience! Had a reservation and still had to wait 1 hour! Then we had the absolute worst chef. He took so long to cook our food. I was so dissatisfied!!!
    

    Benihana - Columbus, OHResponded today

    Hey Derrick, We're truly sorry to hear about your experience at Benihana - Columbus, OH. We understand how frustrating it can be to wait, especially when you have a reservation, and we sincerely apologize for the inconvenience. We're also sorry to hear that our chef did not meet your expectations. We take your feedback seriously and will work on improving our service and the quality of our food. We hope you'll give us another chance to provide you with the experience you should have had. Best, The Management Team
    

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