Benihana - Concord, CA

Review summary

1. D

   Daniel

   Las Vegas

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   Whats to say? Benihana Concord has fallen off. Food is still good, but everything else has gotten worse. Including the price/value. Bathrooms— dirty. Service—spotty and slow. Presentation— poor. This is a place whose time has come and gone.
   

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2. F

   Florence

   Charlotte

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Burger is a slider. So $9 for a slider. Waitress was kind but good and drinks were slow to come out. This was at start of happy hour.
   

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3. A

   Alicia

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I was disappointed with my experience at Benihana. The cook was too quiet and lacked the usual energy you’d expect. Despite reserving for a birthday celebration, it wasn’t acknowledged. The drinks I ordered didn’t look anything like the menu photos, and the food portions were far too small for the price. Not worth it.
   

   Benihana - Concord, CAResponded 1 day ago

   Dear Alicia, we apologize for any inconvenience this may have caused and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. r

   rick

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a good time. It would’ve been a great time, but they put two more people on the table than what it should’ve so I had to eat with my elbows rammed up against the other person. Sato is a great cook. I would go back and have them again anytime Food was good and fresh.
   

   Benihana - Concord, CAResponded 2 days ago

   Thanks for the feedback, Rick! We're thrilled to hear you enjoyed your time at Benihana - Concord. It's great to know that you had a great time and that you enjoyed our fresh food and great cooks. We apologize for the seating issue you faced and we appreciate your patience. We'll definitely look into this to ensure it doesn't happen again. We're glad you'd consider coming back and we look forward to serving you again. Best, The Management Team
   

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5. B

   Byoung1957

   San Francisco

   10 reviews

   3.0

   10 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 1

   5 pm reservation, 7 adults 3 kids. Didn't get seated until 5:20 and the table only seated 8 people. They brought 1 chair and we had the 2 year old sit on a lap. Very crowded and noisy, bumped into constantly by staff and passersby. First course (soup) didn't arrive until 6. Food was excellent as was the preparation show, but the noise and cramped space were very disappointing,as were the filthy restrooms which even the 6 year old refused to use.
   

   Benihana - Concord, CAResponded 1 day ago

   Hello Byoung! We're truly sorry to hear about your recent experience at Benihana - Concord. We strive to provide a comfortable and enjoyable dining environment for all our guests, and we apologize if we fell short during your visit. We understand your frustration regarding the seating and the noise, and we assure you that we take these matters seriously. We're glad to hear that you enjoyed the food and the preparation show, and we hope that despite this experience, you'll consider giving us another chance to serve you better in the future. Best regards, The Management Team
   

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6. C

   Crystal

   San Francisco

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Went for my parents 37th wedding anniversary, seemed like the staff wasn’t having the best time. Very little energy long wait for service, but a popular spot for family and friends
   

   Benihana - Concord, CAResponded 1 day ago

   Hello Crystal, We're sorry to hear that your family celebration at Benihana - Concord didn't meet your expectations. We understand that service can sometimes be slow, and we apologize for any inconvenience caused. We also regret that you found our restaurant to be less lively than others. Your feedback is valuable and will be considered as we strive to improve our service and atmosphere. We hope to have the opportunity to serve you again and make your next visit more enjoyable. Best, The Management Team
   

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7. L

   Laura

   San Francisco

   10 reviews

   4.0

   10 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Receptionist was outstanding and friendly. Loved that there was more than 1 bartender!! All great with very greeting and friendly attitude! We got to our table shortly after we were all checked in. Our  chef was amazing. He was talented, funny and prepared our delicious food in a timely manner. Our waitress on the other hand was a nightmare. She came to our table maybe 2 times on her own. Our drinks were empty and bowls and plates were stacked up in front of us for almost the whole dinner. She didn’t check on us and was almost bothered when we asked for something. I believe because our gratuity was already included in our bill she didn’t feel the need to accommodate us. She seemed un enthusiastic about working there or with any of her colleagues. 
   

   Benihana - Concord, CAResponded 2 days ago

   Thanks for visiting us, Laura! We're thrilled to hear that you enjoyed your experience with our chef and found our food delicious. We're sorry to hear about the issues you encountered with your waitress. We aim to provide a friendly and efficient service, and we regret that we fell short in this instance. Your feedback is invaluable and we will certainly address this with our team. We hope to see you again soon for a more positive experience.
   

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8. RE

   REBEKKAG

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was awesome & very sweet. The older man at the check in was a little rude when we checked in & we asked about the the chefs table gift certificate that we never received. He said “if you don’t have it, we cant give it to you. You must have went to the wrong website”.
   

   Benihana - Concord, CAResponded 3 days ago

   Hey Rebekka! We're thrilled to hear that you had an awesome experience at Benihana - Concord! It's great to know that our team was able to provide you with a pleasant and sweet service. However, we sincerely apologize for the inconvenience caused by the check-in process. We understand how frustrating it can be to misread the website and we're sorry for any misunderstanding. We appreciate your understanding and patience. We're always looking for ways to improve our guests' experiences and your feedback is invaluable. We hope to see you again soon! Best Regards, The Management Team
   

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9. I

   Imee

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time celebrating my sons birthday! Thank you for the memories and the good food and drinks.
   

   Benihana - Concord, CAResponded 3 days ago

   Hey Imee, We're thrilled to hear that you had a great time celebrating your son's birthday at Benihana - Concord! It's wonderful to know that our food, drinks, and service made your experience memorable. We strive to provide the best for our guests, and your kind words are a testament to our efforts. Thank you for choosing us for your special occasion. We look forward to serving you again soon! Best Regards, The Management Team
   

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10. C

    Charles

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food cooked in front of you on the grill is always hot and very tasty !!
    

    Benihana - Concord, CAResponded 3 days ago

    Hi Charles, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Concord. It's great to know that our hot food cooked to perfection left a lasting impression. We strive to provide our guests with the best food and service, and your feedback is a testament to our efforts. We look forward to welcoming you back soon for another tasty meal! Best wishes, The Management Team
    

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