Benihana - Concord, CA

Review summary

1. A

   Anne

   San Francisco

   9 reviews

   4.0

   9 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Wonderful evening. Great service. Waitress and chef were very friendly and nice. Enjoyed chef culinary entertainment. Fresh ingredients. Delicious
   

   Benihana - Concord, CAResponded 1 day ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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2. J

   Judy

   VIP

   San Francisco

   8 reviews

   4.0

   8 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We forget how Benihana is still better than other Teppanyaki around the Bay Area. Reservation is a must otherwise the wait will be too long especially during dinner. William our teppanyaki chef was friendly, attentive and entertaining. Will return again!
   

   Benihana - Concord, CAResponded 1 day ago

   Dear guest, thank you for leaving us a review. We apologize for any inconvenience you encountered. Your feedback is valuable to us, and we look forward to welcoming you again soon.
   

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3. M

   Maha

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the food everything is good the chief did a good job the kids love it
   

   Benihana - Concord, CAResponded 1 day ago

   We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
   

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4. A

   Ariel

   San Francisco

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was good, the facility itself is in need of some remodeling.
   

   Benihana - Concord, CAResponded 1 day ago

   Thank you for sharing your feedback with us. While we’re glad you visited, we are sorry to hear that your experience was not entirely satisfactory. We will work on improving, and we hope to serve you again soon.
   

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5. C

   Chris

   Phoenix

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   Way too crowded. Disorganized. 40 minute wait despite reservation. 10 people per table. Friendly staff. Terrible cocktails that didn’t match menu in appearance or ingredients. Per the bar, the “menu is wrong”.
   

   Benihana - Concord, CAResponded 1 day ago

   Hi Chris, We're truly sorry to hear about your experience at Benihana - Concord, CA. We understand that waiting times can be frustrating, especially when you have a reservation. We appreciate your feedback and will definitely look into these matters. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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6. C

   Cynthia

   Nashville

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   Its was extremely loud. Could barely hear the waitress who was trying her best to offer the best service possible. She was great! Hostess didn’t read our reservation as she robotically gave us a “rehearsed - we are running 30 minutes behind greeting” assuming we selected the grill table. It was insanely busy and loud but the servers snd chefs were fantastic as usual.
   

   Benihana - Concord, CAResponded 1 day ago

   Dear Cynthia, thank you for leaving us a review. We apologize for any inconvenience you encountered. Your feedback is valuable to us and we look forward to welcoming you again soon! If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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7. A

   Ana

   Orange County

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   It took over half an hour to get drinks and they tasted watered down (they'd probably been sitting long). Our server and chef were great and friendly, but it feels severely understaffed. Women's bathroom was super dirty with an out of service sink and soap. Quality is not what you'd expect for the price.
   

   Benihana - Concord, CAResponded 1 day ago

   Ana, thank you for your feedback. We're glad to hear you enjoyed the service from our team, but we apologize for the wait and the issues you encountered. We hope to provide you with a better experience next time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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8. K

   Kimberly

   San Francisco

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Worst experience of my life. Horrible customer service. Reservation was at 8pm wasn’t sat until 9:40 and I didn’t eat until 10:30pm ridiculous
   

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9. D

   Dave

   San Francisco

   38 reviews

   5.0

   38 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had “Barry”. I have been going to Benihana‘s in Concord for 25 years and he has always been there. Today we learned that Benihana‘s in Concord opened in 1987 and is consistently in the top five of the 76 Benihana’s internationally no surprise to me. I’ve gone to all of the Bay Area Benihana’s and this is the best Consistently good.
   

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10. L

    Leah

    Los Angeles

    5 reviews

    2.0

    5 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 4

    I had a reservation for 7:45 pm on Christmas day and had to wait 40 minutes because they were behind 30-45 mins due to taking on walk-ins and whatever else. On a day like this I feel they should only take reservations only and if concern about reservation no shows charge a $20-25 reservation fee to ensure plp will show up or cancel in a timely manner. Also when they called out names you could barely hear due to the music and chatter. There were plp outside and not once did they go to the door and call out to them. Maybe use a text system for when tables are ready so plp don't have to wait in the cold. They can wait in there cars. IDK JS. Once at the table at 8:20 I was worried we miss our movie time for 9:45, but the chef Jason came did his routine which was great he moved quickly, food was prepared perfectly and tasted wonderfully and we made it out in time for our movie. Outside of the stress from the wait all was good, this is a annual xmas tradition for my daughter and I, dinner and a movie and we'll do it again next year. Hopefully they'll make some changes for days like this and/or I'll be sure to give myself more time between the meal and the movie.
    

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