Benihana - Concord, CA

Review summary

1. E

   Eva

   San Francisco2 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The experience here is always great, the food and the Preparation of it is amazing. The service is slow.
   

   Benihana - Concord, CAResponded today

   Thanks for the feedback, Eva! We're thrilled to hear that you enjoy our food and preparation at Benihana - Concord, CA. We're always striving to provide the best experience for our guests, and we're glad to see that we're meeting your expectations. We noticed that you rated our service a bit slower than expected. We truly appreciate your patience and hope that we can deliver a better experience on your next visit. Thank you for choosing us and we look forward to serving you again soon!
   

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2. T

   Teri VIP

   San Francisco79 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was average. Not great. We started with edamame and it was just mush. Never had such bad edamame. Then we ordered steak and lobster, steak yaki noodles, two chicken dishes and a steak and chicken combo. Everyone said their food was just ok. We upgraded to the fried rice which didn’t have a lot of flavor. Food was very lightly seasoned. Dinner came to almost $350 for five people. I think we could have gone anywhere else and had a delicious meal for that money. I won’t be back soon.
   

   Benihana - Concord, CAResponded 1 day ago

   Hey Teri, We're really sorry to hear about your experience at Benihana - Concord, CA. We pride ourselves on our food and it's disappointing to hear that we didn't hit the mark for you. We take your feedback seriously and will use it to improve. We understand your concerns about the price and we're committed to providing a dining experience that justifies it. We hope you'll reconsider and give us another chance to impress you. Best, The Management Team
   

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3. P

   Pearl

   San Francisco5 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Jorge the chef was fantastic. He made sure we have what we need and did a great show.
   

   Benihana - Concord, CAResponded 1 day ago

   Thanks for the feedback, Pearl! We're thrilled to hear that you had a fantastic experience at Benihana - Concord, CA. It's great to know that our team was able to provide you with the variety of dishes you needed and that you appreciated the service. We noticed that you rated the value a bit lower and we appreciate your honesty. We're always looking to improve and your feedback helps us do that. We hope to see you again soon!
   

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4. OT

   OpenTable Diner VIP

   San Francisco1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   6pm reservation not seated until 6:30. Seated 9 at a table set for 8. Waited 15 minutes for them to come take drink order. Then after they took food orders they served the soup and salad courses at the same time usually served as 2 separate courses. After that we had a 50 minute wait for the chef to come to the table. The chef forgot to bring the rice and 2 entrees to cook. Then they were out of the ice cream desert.
   

   Benihana - Concord, CAResponded 3 days ago

   Dear Guest! Thanks for the review. We're sorry to hear about your recent experience at Benihana - Concord, CA. We understand your frustration regarding the wait times and the confusion with the courses. We apologize for the oversight with the rice and entrees, and we're sorry for the mix-up with the ice cream. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback and will use it to improve our service.
   

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5. OT

   OpenTable Diner

   Tahoe1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My family and I had a great time. The server was attentive. The chef put on a great show while cooking some amazing food! Loved sitting in a back room with only 2 tables where a door could be shut to lessen a lot of noise from other tables.
   

   Benihana - Concord, CAResponded 3 days ago

   Dear Guest! Thanks for visiting us at Benihana - Concord, CA! We're thrilled to hear that you and your family had a great time and that our chef's show impressed you. We're also glad you appreciated our attention to detail and enjoyed the quiet back room. Your feedback is greatly appreciated and we look forward to welcoming you back soon. Best, The Management Team
   

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6. S

   Shajuanna

   San Francisco2 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   So I feel like this needs to be explained. I wanted to do the promotion which was $39 per person and the promotion was called taste of benihana. Now upon arriving I walked in and they said my table will be ready. I initially booked for the bar so when I told the receptionist when I walked in I said for my promotion I am booked for the bar. Do they cook by the bar and she said no. You can only get seated in the dining area where they cook in front of you. So I said okay. I rather sit there. What I did not know was my promotion is only for the bar. The $39 per person is only for the bar meaning that they do not cook in front of you. They just serve you your meal being my first time here at benihana. I felt like this should have been explained thoroughly. I wanted the experience of the chef cooking in front of you so I sat in the lounge area where they do cook in front of you. The only thing is you pay extra for that which is not that bad. It's $7 extra person. However, the amount of space that you get is ridiculous. Like I felt like I was a sardine they squeezed nine people in at a small table. And my party was a party of two adults and a newborn child in a stroller so we were very squished like sardines. Everything was good, the waitress, the chef everyone. The ambiance was great. However, I am only upset about the promotion that wasn't explained. That should have been explained better and the fact that we were squished at a table with nine people. I feel like the table should only sit six people. Max. It's truly unfair to sit all those people. At one table. We were elbow to elbow. I kept dropping my fork because I was so squished and didn't have elbow room to even eat let alone drink.
   

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   Benihana - Concord, CAResponded 3 days ago

   Hey Shajuanna, We're really sorry to hear about your experience at Benihana - Concord, CA. We understand how important communication is, especially when booking a special dining experience. We apologize if the information about our menu and seating arrangements was not clear. We also understand how important your time is, especially when having a good meal with loved ones. We're glad you enjoyed the ambiance and service, and we're sorry to hear about the squishing of your party. We appreciate your feedback and will take it into consideration to improve our future experiences. Best, Benihana - Concord, CA Management Team
   

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7. H

   Heather

   San Francisco1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server and cook were AWESOME! I just didn't mean to get the 5 course meal so I ended up spending way more than I wanted to for a party of 10
   

   Benihana - Concord, CAResponded 2 days ago

   Hey Heather, thank you for taking the time to share your experience at Benihana - Concord, CA. We're thrilled to hear that you and your party had a wonderful time and that our team made your visit enjoyable. We apologize if you felt that you were given the 5-course meal for the value you expected. We always strive to offer the best quality meals for the best prices, and we're sorry if you felt otherwise. We appreciate your feedback and hope to see you again soon for another great experience! Best regards, The Management Team
   

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8. A

   Albert

   San Francisco1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   service sucks we had a reservation excessed to 1.5 hrs because our party of 5 was smaller than the larger 8 to 10 party groups.
   

   Benihana - Concord, CAResponded 3 days ago

   Thanks for the review, Albert. We're truly sorry to hear about your recent experience at Benihana - Concord, CA. We understand how frustrating it can be to wait for longer than anticipated due to a smaller party. We truly value your feedback and will certainly work on improving our reservation management to avoid such situations in the future. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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9. L

   Lee

   San Francisco1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   I really wish they would either not overbook or not accept walk ins during reservation times. We didn’t get seated until an hour and 15 minutes past our reservation time and we weren’t the only ones which is super frustrating. We booked the reservation to AVOID a crazy long wait. 15-30 minutes is understandable but come on. The hostess seemed annoyed with everyone. Our chef was the best part of the meal. Normally when we have gone and they have been backed up the chefs rush through and don’t take any time with you but this one made the wait 85% worth it. He is the only reason we would return. For the prices they charge they definitely need to respect people and their time.
   

   Benihana - Concord, CAResponded 3 days ago

   Thanks for visiting us, Lee. We're sorry to hear about your recent experience at Benihana - Concord, CA. We understand your frustration regarding the overbooking and the wait times. We apologize for any inconvenience this caused you. Your feedback is valuable and we will certainly look into this matter. We're glad to hear that you enjoyed your meal and found our chef to be the best part of the experience. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Concord, CA Management Team
   

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10. K

    Kevin VIP

    Minneapolis28 reviews

    3.0

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Food was good, service ok and place was crammed with people and super noisy, so not very enjoyable
    

    Benihana - Concord, CAResponded 3 days ago

    Thanks for the feedback, Kevin. We're sorry to hear that your experience at Benihana - Concord, CA was less than satisfactory. We strive to provide a comfortable and enjoyable dining environment for all our guests, and we apologize if you felt otherwise. We're glad to hear that you enjoyed the food, but we understand that the overall experience was not up to par. Your feedback is valuable to us and we will certainly take it into consideration to improve our service and to create a more enjoyable environment for all our guests. We hope to have the chance to serve you again and provide a better experience.
    

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