Benihana - Concord, CA

Review summary

1. N

   Nichol

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Our visit was terrible and we won’t be back. Shout out to Ivan, the inexperienced manager, who ruined our very expensive special occasion. [No shade to our chef and server because they were excellent.] We hadn’t been seated long when I stood up to take a photo, then tripped and fell on their raggedy carpet. I hurt my wrist but we kept it moving. We finished our first cocktail and ordered a second. The drinks never arrived. Adding insult to injury, literally, I learned Mr. Ivan had cut off our entire table from cocktails. I was being “put on punishment” by Ivan who, rather than check on me, implied I had too much to drink. So now I’m a stumbling drunk? Never mind, we just ordered $600 of food! The vibe went from celebratory to “this sucks.” Apparently, his decision was for “our safety.” 🙄 How ironic, NOT ONE employee came to investigate the fall or make sure I was OK. I didn’t even know they saw it. They must get sued often since, clearly, this isn’t about safety; it’s about avoiding potential responsibility. Ivan smirked and seemed to enjoy my frustration as I questioned his BS rationale and reminded him of our $600 tab. Whoever is running the place should know how little they value customers AND lost revenue. We could’ve easily spent another $150 for the table if we’d been “allowed” to enjoy a second drink. Cross posted as the whole thing was ridiculous.
   

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2. K

   Keoni

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's Benihana, there is little more than needs to be said. Great food, great service, great place.
   

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3. T

   Tina

   San Francisco

   12 reviews

   4.0

   12 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Chef Omar did a great job, server Amelia was amazing.
   

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4. G

   Gabriel

   Sacramento

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   First time ever coming to a Benihana, over priced, chef was slightly enthusiastic but felt forced . Was louder than expected. Just felt like my money time and taste would have been better at the lower grade hibachi grill places .
   

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5. J

   Jennifer

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Josh our server and Jorge our chef were excellent! So friendly, professional and attentive! Another great meal at Benihana’s!!!
   

   Benihana - Concord, CAResponded 3 days ago

   Hey Jennifer! Thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our team provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

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6. A

   Angela

   San Francisco

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time there. Will return over and over again.
   

   Benihana - Concord, CAResponded 5 days ago

   Thanks for the feedback, Angela! We're thrilled to hear that you had a great time at Benihana - Concord and that you'll be returning over and over again. It's customers like you that make our job wonderful. We look forward to serving you again soon!
   

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7. F

   Francisca

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing Experience! Had an incredible time at Benihana Concord. The staff was kind, the server was attentive, and the cook was both entertaining and skilled. Excellent food and service—I’ll definitely be back!
   

   Benihana - Concord, CAResponded 5 days ago

   Dear Francisca! Thanks for visiting us at Benihana - Concord! We're thrilled to hear that you had an amazing experience and enjoyed our food and service. We always aim to provide our guests with exceptional experiences and your feedback reaffirms the hard work we put in every day. We're looking forward to your next visit.
   

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8. j

   jo

   Central Coast

   1 review

   3.0

   1 review

   Dined on November 24, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We had a reservation for 7:30 but weren’t seated until 8:30pm. As a customer, if we’re 15 minutes late we can lose our spot, but despite checking in multiple times we waited an hour to be seated. We had a bunch of 16 yr old girls celebrating a birthday and they had a soccer game the next morning. Put a little bit of a downer on what should have been a really fun night. That said, food was great, environment is great. Ended up having a fun experience once seated!
   

   Benihana - Concord, CAResponded 5 days ago

   Dear Jo! Thanks for the feedback. We're glad to hear that you enjoyed the food and our environment at Benihana - Concord. We understand your frustration regarding the delay in seating and the inconvenience it may have caused. We appreciate your understanding and patience, and we're sorry for any disappointment caused. We're committed to improving our service and we'll ensure to better your next visit. We hope to serve you again soon.
   

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9. B

   Brent

   Los Angeles

   1 review

   1.0

   1 review

   Dined on November 24, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Had 6:15 reservation. Didn’t get seated until 7:15. Many people were in the same situation of waiting for their reservation.
   

   Benihana - Concord, CAResponded on November 26, 2024

   Dear Brent! Thanks for visiting us at Benihana - Concord. We're sorry to hear about the delay in seating you despite having a reservation. We understand how frustrating that can be and we apologize for any inconvenience caused. We're glad to know that you enjoyed the food and found it to be of good value. We appreciate your feedback and hope to have the opportunity to serve you again soon.
   

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10. M

    Melissa

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on November 23, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Benihana is so much fun and we wanted to treat the kids to a show. We thought we were ordering from the kids menu for lunch but our waitress put in the regular order. We didn’t catch it until we had to pay the bill. That was a little frustrating! I should have caught on when the chef was cooking the same amount of food for all of us. The food was good and the show as always was great. Our waitress was attentive, but I can’t help but feel like we got played!
    

    Benihana - Concord, CAResponded on November 25, 2024

    Hey Melissa! We're really glad to hear that you and your kids enjoyed your visit to Benihana - Concord! It's great to know that you had a fun, family-friendly experience. We apologize for the mix-up with the children's menu, we'll definitely work on improving our service training. We're thrilled that you enjoyed the food and the show, and we hope your next visit goes even better. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Thanks for your feedback, it helps us improve. Best, Benihana - Concord The Management Team
    

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