Benihana - Coral Springs, FL

Review summary

1. E

   Elissa

   West Palm Beach

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   My reservation was for 8:30p, we didn’t get seated until 9p. During our wait to be seated, another customer brought a “service dog” that was not following commands and peed on the hostess counter (not on the floor, ON THE COUNTER TOP). when we were seated it took another 30 minutes for our order to be taken. I made the unfortunate choice of choosing seafood - and was forced to watch our whole table be served their entire entrees before mine was started. As my food was being put on my plate (11p) the waitress was already charging everybody’s cards - since everyone else had finished their meals. While i do recognize that it was valentine’s day- it was unfortunate that i couldn’t eat during the hibachi experience. The food was good, but i had to eat it at home. Also - i never got my rice. The staff was pleasant, but they may need either hire more staff or book less reservations in a night.
   

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2. D

   David

   VIP

   Fort Lauderdale

   10 reviews

   1.0

   10 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   I had high hopes for a special Valentine’s Day dinner at Benihana, but unfortunately, the experience fell far short of expectations. I ordered the Chateaubriand, expecting a perfectly cooked, tender cut of steak. However, despite requesting medium, what I received was well-done, tough, and completely lacking in flavor. The texture was unpleasantly chewy, making it a struggle to enjoy. The shrimp appetizer was another letdown. It was not cleaned properly, as I could still see the brown vein, which was very unappetizing. It’s disappointing that a restaurant of this caliber would overlook such a basic preparation step. Additionally, I ordered white rice, which was supposed to be brought out separately from the hibachi table. Instead, it didn’t arrive until it was time to pay, long after it would have been useful with my meal. From the overcooked steak to the poorly cleaned shrimp and the untimely arrival of my side dish, the overall experience was extremely disappointing. For the price and reputation of Benihana, I expected much better. Valentine’s Day is meant to be a special occasion, but unfortunately, this meal did not live up to the occasion. I won’t be rushing back anytime soon.
   

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3. P

   Paul

   Fort Lauderdale

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   We went there for Valentine’s Day on 2/13/25 and basically it was a good experience, but the server did not change my wife’s drink and we had to ask
   

   Benihana - Coral Springs, FLResponded 1 day ago

   Thanks for visiting us, Paul! We're thrilled to hear that you had a good experience on Valentine's Day at Benihana - Coral Springs, FL. We strive to provide excellent service to all our guests and we apologize for the incident with your wife's drink. We appreciate your feedback and will certainly look into this matter. We hope to serve you again soon!
   

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4. J

   Julie

   VIP

   Jacksonville

   21 reviews

   5.0

   21 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The people we sat with were amazing. We all had a great time. Anthony, our server, was on point and professional. Chen, our chef, was funny and amazing.
   

   Benihana - Coral Springs, FLResponded 1 day ago

   Hello Julie, We're overjoyed to hear that you and your party had a fantastic time at Benihana - Coral Springs, FL! It's wonderful to know that our team made your experience even more enjoyable. We're thrilled that you found our service professional and the food hilarious. Your kind words mean a lot to us. We look forward to serving you again soon. Best, The Management Team
   

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5. d

   darnell

   Fort Lauderdale

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience and very good service. The food was great
   

   Benihana - Coral Springs, FLResponded 2 days ago

   Thanks for the feedback, Darnell! We're thrilled to hear that you had a great experience at Benihana - Coral Springs, FL. It's wonderful to know that our service and food met your expectations. Your kind words are greatly appreciated and serve as encouragement to our team. We look forward to serving you again soon!
   

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6. J

   Jay

   VIP

   New York City

   4 reviews

   1.0

   4 reviews

   Dined on February 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had an early dinner reservation for the bar area, walked in and was told by the hostess we could sit anywhere, and then proceeded to sit, and sit, and sit without anyone coming over to provide us with menus, water, silverware, etc. Waited almost 10 minutes, then I got up to ask the hostess if anyone was waiting on us. Within a minute or two, someone came over but by that time we had zero confidence Benihana's ability to provide us with an acceptable dining experience, and just left
   

   Benihana - Coral Springs, FLResponded 6 days ago

   Hi Jay, We're truly sorry for the disappointing experience you had during your visit to Benihana - Coral Springs, FL. We understand that waiting without any service can be frustrating, and we apologize for the oversight. We're taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide you with the quality experience we're known for. Best regards, Benihana - Coral Springs, FL Management Team
   

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7. K

   Keith

   Miami

   10 reviews

   3.0

   10 reviews

   Dined on February 8, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   This time around, the food I ordered was not seasoned well. It was disappointing.
   

   Benihana - Coral Springs, FLResponded 7 days ago

   Hi Keith, Thank you for taking the time to share your feedback. We're really sorry to hear that your food this time around didn't meet your expectations. At Benihana - Coral Springs, FL, we strive to provide our guests with flavorful dishes and it sounds like we missed the mark this time. We appreciate your feedback and will definitely look into this matter. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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8. A

   Alexus

   VIP

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sophia was our waitress and Kai our cook, the best service I’ve had at Benihana, Sophia made my experience the best very caring and attentive. That woman needs a raise
   

   Benihana - Coral Springs, FLResponded on February 7, 2025

   Hey Alexus, We're over the moon to hear that you had such a fantastic experience at Benihana - Coral Springs, FL! It's fantastic to know that our team made your visit the best it could be. We always aim to provide top-notch service, and it's rewarding to hear that it's appreciated. We're also happy to hear that you enjoyed the food. We're always striving to offer delicious dishes to our customers, and your feedback means a lot to us. We look forward to serving you again soon. Thank you for your kind words and for giving us a perfect rating! Best wishes, The Management Team
   

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9. s

   seylis

   Fort Lauderdale

   6 reviews

   4.0

   6 reviews

   Dined on February 3, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We enjoy going to Benihana but today’s hibachi cook did things in an off order way which made it weird. We received our shrimp appetizers after the rice. Cooked the lobster tail before the steak. All tasted bland when it’s usually very flavorful. It seemed off. But our server, Justin, was great.
   

   Benihana - Coral Springs, FLResponded on February 5, 2025

   Hello Seylis, Thank you for your feedback. We're glad you enjoy Benihana and find our service great. However, we're sorry that the hibachi cook's performance wasn't up to our usual standards. We appreciate your patience and understanding, and we'll certainly take your comments into consideration as we strive to improve. We hope to serve you again soon, and provide you with the top-notch hibachi experience we're known for! Best, The Management Team
   

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10. S

    Steven

    New York City

    3 reviews

    3.0

    3 reviews

    Dined on January 28, 2025

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5

    Service was not up to par for an empty restaurant. Didn't get our salad until after food was cooked at the table. Felt rushed for my wife's birthday dinner..spend $200 for a dinner. Expect better.
    

    Benihana - Coral Springs, FLResponded on January 30, 2025

    Hi Steven, Thank you for taking the time to leave us a review. We're sorry to hear that your experience at Benihana - Coral Springs, FL did not meet your expectations. We understand how important special occasions are and we apologize if you felt rushed. We strive to provide excellent service and quality food, and we regret that we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you will give us another chance to make it right. Best, The Management Team
    

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