Benihana - Cupertino, CA

Review summary

1. A

   Alexis

   San Francisco

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My partner and I come here every year for our anniversary and every year we have an amazing time and amazing food! the service is always spectacular as well
   

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2. J

   Jessica

   Los Angeles

   3 reviews

   vip
   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   There is always a wait. Once you’re seated, you feel at ease. The service is great and everyone always has a fun positive attitude. The food is outstanding, and the chef always puts on a great show. Enjoy!
   

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3. M

   Marleta

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   This Benihana has improved a lot, and it showed. The food and drinks were plentiful, and they were served in a fashionable time. Our waiter and chef were very attentive to our table by engaging the table in the cooking process and communicating with each individual at the table at the right times. ( when we're not chewing our food!) They pointed out the difference between the 5 course and 6 course meals. We did not have a long waiting period to pay our check. One downside was that it was very warm in the restaurant, and the place was packed. I don't remember any establishments that keep their restaurant that hot.
   

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4. L

   Linda

   San Francisco

   15 reviews

   4.0

   15 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food and cooking/show was great. The chef was entertaining and talented. The service was slow and inattentive.
   

   Benihana - Cupertino, CAResponded today

   Thanks for the feedback, Linda! We're thrilled to hear that you enjoyed our food and found our chef entertaining. We're sorry to hear that our service didn't meet your expectations. We're always striving to provide the best experience for our guests, and your comments will help us improve. We hope to have the opportunity to serve you again at Benihana - Cupertino.
   

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5. P

   Phil

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always enjoy ourselves when we dine at your restaurant. In addition to our excellent chef, Joshua, we were well taken care of during the reservation process. Your representative, Daniel, helped us change our original reservation when a family emergency occurred. He also welcomed us when we arrived. Thank you for the great experience!
   

   Benihana - Cupertino, CAResponded 2 days ago

   Hey, Phil! We're absolutely thrilled to hear that you always enjoy yourself at Benihana - Cupertino! It's wonderful to know that our team was able to accommodate your family emergency and that you had a great experience with us. We're especially pleased that our chef's culinary skills made your dining experience a memorable one. Thank you for your kind words and we look forward to serving you again soon. Best regards, The Management Team
   

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6. C

   Catherine

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service and attention during the holiday. Always love their fried rice
   

   Benihana - Cupertino, CAResponded 2 days ago

   Hello Catherine! We're thrilled to hear that you enjoyed your visit to Benihana - Cupertino! It's wonderful to know that our service and attention met your expectations during the holiday season. We strive to provide the best experience for our guests and your kind words truly make our day. Thank you for your positive feedback and we look forward to serving you again soon. Best wishes, The Management Team
   

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7. R

   Rosa

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent place to celebrate my birthday with my children. Chef made sure to ask if anything else was needed. Entertained the kiddos at the table. Fabulous!
   

   Benihana - Cupertino, CAResponded 2 days ago

   Hello, Rosa! Thank you so much for choosing to celebrate your birthday with us at Benihana - Cupertino. We're thrilled to hear that you and your children had a wonderful time and that our chef made sure to accommodate your needs. We're also glad to know that you felt our service was excellent. We look forward to welcoming you and your family back for more memorable celebrations. Best, The Management Team
   

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8. B

   Bernard

   San Francisco

   4 reviews

   vip
   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and excellent service. The children love the cooking in front of them. Great place to celebrate a birthday.
   

   Benihana - Cupertino, CAResponded 5 days ago

   Thanks for the review, Bernard! We're thrilled to hear that you and your family enjoyed your visit to Benihana - Cupertino. It's wonderful to know that our cooking in front of the kids added to your celebration of your special day. We always strive to provide excellent service and delicious food, and your feedback lets us know we're on the right track. We look forward to serving you again soon.
   

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9. C

   Christian

   San Francisco

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an awesome time for my Dad's 78th birthday. Awesome cook, definitely kept us entertained!
   

   Benihana - Cupertino, CAResponded 7 days ago

   Hey Christian! Thanks for the feedback! We're thrilled to hear that you had an awesome time celebrating your father's 78th birthday at Benihana - Cupertino. It's wonderful to know that our team's efforts to keep you entertained are being appreciated. We strive to provide excellent food and service to all our guests, and your kind words are a testament to our efforts. We can't wait to welcome you and your family back for another memorable experience!
   

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10. D

    Diana

    San Francisco

    1 review

    3.0

    1 review

    Dined on November 23, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Made I reservation for 10 people on a Friday night at 7:30. When we arrived we were asked to wait in the lobby for 10 minutes. We were not seated until 8:10. They should not have taken more reservations if they could not seat the parties at the time of the reservation. I kept checking with the front desk and they couldn’t give me any information on how much longer we would wait. Waiting 40 minutes for a reserved table is ridiculous.
    

    Benihana - Cupertino, CAResponded 7 days ago

    Thanks for visiting us, Diana! We apologize for the long wait you experienced. We understand how frustrating that can be, especially when you've made a reservation. We're sorry for the inconvenience and we will work on improving our reservation system to avoid such situations in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're glad to hear that you enjoyed our food and we hope to serve you again soon. Best regards, Benihana - Cupertino Management Team
    

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