Benihana - Dallas, TX

Review summary

1. A

   Armando

   Dallas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food ,funny chef made the the experience great
   

   Benihana - Dallas, TXResponded 1 day ago

   Hey, Armando! Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great time at Benihana - Dallas and enjoyed our food. It's always our goal to provide a fun and memorable dining experience for our guests. We appreciate your feedback and look forward to welcoming you back soon! Best, The Management Team
   

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2. K

   Kristi

   Dallas

   7 reviews

   vip
   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We were in a room with 4 tables. Every table but ours had multiple kids. A couple were more kids than adults. It was crazy loud and annoying to be honest. The waiter was nice but super slow. We waited and waited on him to come back every time. I’m guessing he had too many tables. Our chef was decent, but really had no energy. I realize we weren’t a table of kids to ooh and ahh but his demeanor was very bland. The amount of food for your money does not equal out! There are no options for flavor of soup so if you don’t like onions you’re out of luck. If you don’t like ginger salad dressing, you’re out of luck, if you don’t like shrimp, you don’t get the shrimp appetizer so you’re out of luck. So for 46 dollars, my husband got a small over cooked steak and some rice. When asked for alternatives, there were none. That is completely unacceptable. We will not be back. There are no explanations as to what is in and on the sushi rolls.. the sushi is better at the grocery store to be honest and that is sad.
   

   Benihana - Dallas, TXResponded 2 days ago

   Hi, Kristi! We're sorry to hear about your experience at our restaurant. We strive to provide a comfortable environment for all our guests, and it sounds like we missed the mark during your visit. We appreciate your feedback about the noise level, waiting times, and the lack of options for our sushi rolls. We also apologize for the inconvenience of not having alternatives for the soup and rice. We're continuously working on improving our offerings and service. We hope you'll give us another chance in the future. Best, Benihana - Dallas Management Team
   

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3. M

   Mike

   East Texas

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   The sushi and sauces for the Teppanyaki weren’t as good as they used to be. Also, the chefs weren’t as skilled as they were when I had last been to Benihana’s.
   

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   Benihana - Dallas, TXResponded 2 days ago

   Hey Mike! Thanks for visiting us at Benihana - Dallas. We're sorry to hear that your recent experience with our sushi and sauces didn't meet your expectations. We always aim to provide top-quality dishes, and we'll take your feedback into account as we continually strive to improve. We're also disappointed to hear that you felt our chefs didn't match the standard they've established over the years. We're glad our service met your expectations, and we hope you'll give us another chance to impress you with our culinary skills.
   

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4. F

   Frank

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   We visit this Benihana often and this was a very disappointing experience. I ordered the Benihana Trio which includes a filet. My wife and I both ordered the filet with our meals and there were 2 pieces of steak on the grill that looked identical and everything else was obviously different. He served the first filet to my wife and then left mine cooking even though I told him it was getting too done. He then proceeded to serve me a sirloin from elsewhere on the grill. We told him that was not a filet and he argued it with us and ignored my telling him that is not a filet. There was a very obvious difference. Sadly, I paid $60 for a sirloin because he refused to correct the error and we had already waited 2 hours for the meal to be cooked so I had given up. He had no concept of how to bring the elements of the meal together. For example, the appetizer shrimp were served after everything else had been eaten and everyone at the table had finished their entree before the onions were done. The table in the room with us came in and was seated while he was already cooking our meal and they ordered, had appetizers, ate, took pictures and left all before our meal was finished cooking. Just not a good experience.
   

   Benihana - Dallas, TXResponded 2 days ago

   Thanks for visiting us, Frank. We're truly sorry to hear about your recent experience at Benihana - Dallas. We pride ourselves on our food quality and it's disappointing to hear that we didn't meet your expectations this time. We apologize for the confusion about your filet and the delay in serving your meal. We also regret the mix-up with your sirloin. We appreciate your feedback and will definitely take it into account to improve our service. We hope you'll give us another chance to make it right.
   

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5. E

   Eva

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I we're there to celebrate my cousin's bday. From the service, the food presentation, and birthday serenation was all great. The food can be a little pricey, but I still highly recommend this location . Had a little wait even after reservation, but it was a busy Tuesday.
   

   Benihana - Dallas, TXResponded 6 days ago

   Hey, Eva! We're glad to hear that you had a great experience celebrating your cousin's birthday at Benihana - Dallas. It's wonderful to know that you found our service, food presentation, and serenation to your liking. We understand your concerns about the pricing and we appreciate your feedback. We strive to provide the best for our guests and your feedback helps us do just that. We look forward to welcoming you and your family back soon. Best, The Management Team
   

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6. M

   Mark

   Dallas

   16 reviews

   5.0

   16 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   entertaining as usual, nice place to go to get great meal. Chefs are interesting, going in the mid afternoon, you get the training or lesser experienced chefs. They are always try very hard to be special of unique. The prices are still very high, so expect to spend a lot to get a special meal. $200 for a party of 3.
   

   Benihana - Dallas, TXResponded on December 2, 2024

   Dear Mark! Thank you for your feedback and for choosing to dine with us. We're glad to hear you enjoyed your experience. Thank you for taking the time to leave us a review, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guests.
   

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7. J

   Justin

   Dallas

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful experience for Thanksgiving evening. One of our party has some very specific food allergies, and everything was put together separately with good attention to potential cross-contamination. Everything that we ate was perfectly done, and the entertainment aspect is always good.
   

   Benihana - Dallas, TXResponded on December 2, 2024

   Hey Justin! Thank you for your feedback and for choosing to dine with us on Thanksgiving! We're glad to hear you enjoyed your experience. Thank you for taking the time to leave us a review, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guests.
   

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8. P

   Patricia Rainwater

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was exceptional. We will visit again.
   

   Benihana - Dallas, TXResponded on November 30, 2024

   Dear Patricia! Thanks for visiting us at Benihana - Dallas! We're thrilled to hear that you had an exceptional experience with us. Your high ratings for our food, service, and value truly made our day. We can't wait to welcome you back for another memorable dining experience.
   

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9. D

   Darla

   Dallas

   7 reviews

   4.0

   7 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   I got the trio for $50 with chicken fried rice which was extra. The food was ok, but for $57, I was expecting a lot more taste for my buck. I had a birthday coupon and that will be the only reason I go back. Yamato's and Shogun's has much better food AND pprices. However our waitress Adrian was outstanding! Always ask for her!
   

   Benihana - Dallas, TXResponded on November 30, 2024

   Hey Darla! Thank you for taking the time to share your experience at Benihana - Dallas. We're thrilled to hear that you enjoyed our chicken fried rice and found our prices to be good value. We're sorry to hear that our food didn't quite meet your expectations, we always aim to provide a satisfying dining experience for our guests. Your kind words about our service are greatly appreciated and we will definitely take your feedback into consideration. We look forward to having you back for another special occasion or perhaps just a regular meal. Best regards, The Management Team
   

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10. E

    Ellas

    Dallas

    1 review

    5.0

    1 review

    Dined on November 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was fantastic as always! Big thank you to Chef William!
    

    Benihana - Dallas, TXResponded on November 28, 2024

    Hey, Ellas! Thank you so much for your wonderful review and the perfect ratings! We're thrilled to hear that you enjoyed our food and service. We strive to provide our guests with an exceptional dining experience and your kind words are a testament to our efforts. We appreciate your continued support and look forward to serving you again soon at Benihana - Dallas!
    

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