Benihana - Dearborn, MI

Review summary

1. L

   LaTasha

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   It took over an hour to receive our food and there was barely anyone in the restaurant. The manager came up to our table and explain that someone had an allergic reaction and that was the reason it took our food some long to come out. By this time we were ready to leave and had requested carry out service. Our food came our separately from the hibachi rice and we still had to wait few more minutes. However, the manager did discount our bill.
   

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2. J

   Jeremy

   Detroit

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   Had a overall good experience for lunch today. Of course the food was spot on always consistent and delicious. Little rough of a start with their seating rules. The host wasn't not going to let our party 7 of 8 sit until our 8th arrived. But we knew what to order for her and not to delay the chef. Didn't matter to the host, nor the fact the restaurant was nearly empty. I understand the reason for the policy but just a minimal amount of some common sense should have been in order. Eventually we were able to speak to a manager and get sat. Another knock was the bathroom, this was 12:30 today they opened at 11, its pretty clear to me that the closing crew did not clean the bathroom from the previous shift and it was OVERDUE. Seems like opening crew should have caught that.. Place is mostly empty, like some of the working staff sitting around could have knocked it out. Its amazing what amazing food will do. Because the above experiences were not good, but our group was just thrilled and extremely satisfied with the delicious meal prepared right in front of us.
   

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3. D

   Day

   Detroit

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely horrid we wound up walking out an hour later. With no drinks food or even water. They didn’t realize they didn’t hand us menus. My fork was sticky. Never received water was there for an hour. Worst service and treatment ever.
   

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4. L

   LYNDA

   Detroit

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   Always a nice time and great food. Good for birthdays, special occasions, or just because you want to have some great food.
   

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5. M

   Michelle

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Much much better experience than 2 weeks ago. Tyrone (I hope I’m spelling his name correctly) was OUTSTANDING as the chef. Food was perfectly seasoned, flavored and the best I’ve had in ages. I definitely will be back because of his cooking. Latasha my server was wonderful and did an amazing job. I let the manager know but I wanted to post online as well. Thanks for a GREAT experience
   

   Benihana - Dearborn, MIResponded 3 days ago

   Hello Michelle, Thank you for taking the time to share your experience at Benihana - Dearborn, MI. We're thrilled to hear that you enjoyed the food and found our service to be outstanding. It's always our goal to provide the best flavors to our guests. We appreciate your kind words and look forward to welcoming you back soon. Best Regards, The Management Team
   

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6. K

   Karen

   Cincinnati

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Frank, our chef, created a wonderful meal and plenty of their famous garlic butter. This is definitely our favorite location.
   

   Benihana - Dearborn, MIResponded 5 days ago

   Hey Karen, We're over the moon to hear about your fantastic experience at Benihana - Dearborn, MI! It's fantastic to know that you enjoyed our garlic butter, our meals, and found our service to be top-notch. We're thrilled that you consider us your favorite location. Your kind words mean a lot to us and we can't wait to welcome you back soon. Best regards, The Management Team
   

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7. L

   Lowell

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Service GREAT Experience Me & The Family Will Be Back
   

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8. C

   Crystal

   Detroit

   3 reviews

   1.0

   3 reviews

   Dined on February 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   This was an awful experience. We only received our drinks and those were forgotten, we never got a chef to the table. This was a celebration for my daughters birthday and we were seated and then told the service was held because there were no clean bowls and there were no napkins. Our reservation was for 7:30 and we left shortly after 8:30 unfed.
   

   Benihana - Dearborn, MIResponded on February 19, 2025

   Thanks for the review, Crystal. We're truly sorry to hear about your disappointing experience at Benihana - Dearborn, MI. It's certainly not the standard we aim to provide. We understand how important your daughter's birthday celebration was and we regret that we were unable to make it a memorable one. We apologize for the delay in service and the oversight with the cleanliness. Your feedback is crucial for us to improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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9. T

   Tiffany

   Detroit

   4 reviews

   3.0

   4 reviews

   Dined on February 17, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   I didn't realize until we left that I was charged full price for the kids meal. The food has gone up in the past 6 months and I doubt I will be back anytime soon. This was ridiculous.
   

   Benihana - Dearborn, MIResponded on February 19, 2025

   Hi Tiffany, We're truly sorry to hear that your recent experience at Benihana - Dearborn, MI didn't meet your expectations. We understand your concerns about the charges for the kids meal and the changes to our menu. We assure you that we're committed to providing the best quality food and service to all our guests. Your feedback is valuable to us and we will certainly take it into consideration as we continuously strive to improve our services. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, Benihana - Dearborn, MI Management Team
   

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10. E

    Eddie

    Detroit

    4 reviews

    2.0

    4 reviews

    Dined on February 17, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    I have been going to this location for years, the service has always been slow but it was slower this round, also the prices have almost doubled since my last visit. More money, slow service, mainly because of structure. It is like the waiters/waitress were all over, not focusing on any table. managers helped clean off table but they had plenty of people working. May need to organize job duties. maybe have a person to assist with drink refills and clearing off tables. Food was not as good as normal. For the price I expected better tasting food and better service. The waitress was extremely nice, but she was slow and appeared a little lost and confused. Good luck, hopeful for a more pleasant experience next time.
    

    Benihana - Dearborn, MIResponded on February 19, 2025

    Hey Eddie, We're truly sorry to hear about your recent experience at Benihana - Dearborn, MI. We pride ourselves on our service and quality of food, and it's clear we fell short during your visit. We understand your concerns about the pricing and slow service. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve. We're glad to hear that our waitress was pleasant and you appreciated her service. We hope you'll give us another chance to show you the service and food you've come to expect from us. Best, The Management Team
    

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