Benihana - Dearborn, MI

Review summary

1. K

   Kevin

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   The waitress tried to be attentive to the table, however the lack of courteous behavior by the rest of the diners at the hibachi put us at over 30 mins to get drinks ordered. We left. Couldn’t get the table to order meals and for lunch I was not expecting a 2 hour experience. Disappointing across the board.
   

   Benihana - Dearborn, MIResponded today

   Hello Kevin, We're truly sorry to hear about your experience at Benihana - Dearborn, MI. It's clear that we didn't meet your expectations, especially with regards to the wait time and the behavior of other patrons. We always strive to provide a welcoming and enjoyable experience for all of our guests, and it's disheartening to hear that we fell short during your visit. Please accept our sincerest apologies for the inconvenience. We appreciate your feedback and will use it to improve. Best Regards, The Management Team
   

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2. C

   Chris

   VIP

   Detroit

   20 reviews

   5.0

   20 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Chef Antonio is outstanding our food was exceptional.
   

   Benihana - Dearborn, MIResponded 2 days ago

   Hey Chris, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dining experience at Benihana - Dearborn, MI. It's great to know that our chefs were able to provide an exceptional dining experience with your food. We strive to provide excellent service and it's always rewarding to hear when we've succeeded. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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3. S

   Sylvia

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   The food had zero flavor. The chef just cooked. They usually do a little show but nope not this time. We could never find our waitress. It just sucked
   

   Benihana - Dearborn, MIResponded 2 days ago

   Thanks for the review, Sylvia. We're truly sorry to hear that your experience at Benihana - Dearborn, MI did not meet your expectations. We always aim to provide our guests with flavorful dishes and excellent service, and it's clear we missed the mark during your visit. We appreciate your feedback and we will certainly use it to improve our offerings and service. We hope you'll give us another chance to serve you better in the future.
   

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4. N

   Nathan

   Detroit

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Disappointing visit. My wife and I used to love it here but service was not great this time around and portions seem to be getting smaller. Water glasses not refilled a single time and bug in the drink.
   

   Benihana - Dearborn, MIResponded 3 days ago

   Thanks for visiting us, Nathan. We're truly sorry to hear that your recent experience at Benihana - Dearborn, MI did not meet your expectations. We appreciate your feedback about the service and portion sizes, and we'll definitely take your comments into consideration as we continually strive to improve our guests' experiences. We're glad to hear that you and your wife still enjoyed your previous visits here, and we hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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5. L

   LYNDA

   Detroit

   8 reviews

   4.0

   8 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Great place to eat for special occasions. Or whenever you want a good meal.
   

   Benihana - Dearborn, MIResponded 2 days ago

   Hi Lynda, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you consider us a great place to eat for special occasions or whenever you need a good meal. We're sorry to hear that our service didn't quite meet your expectations. We always aim for excellence and your feedback will help us improve. We hope to have the pleasure of serving you again soon. Best regards, Benihana - Dearborn, MI Management Team
   

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6. D

   Doris

   Detroit

   12 reviews

   5.0

   12 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   I don’t like the way they divide the portions, our chicken was mixed with an amount of rice that was not our portions so we thought everything was ours and it wasn’t what the chef did, he gave us our portions and took the rest that had our chicken portion included, literally it was more rice than chicken
   

   Benihana - Dearborn, MIResponded 6 days ago

   Thanks for visiting us, Doris. We're glad to hear that you enjoyed our service and found it satisfactory. We apologize for any confusion about your portions during your visit. We understand that our chef's portions didn't match your expectations, and we appreciate your feedback. We will take this into account as we strive to improve. We hope to serve you again soon.
   

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7. R

   Regina

   Toledo

   1 review

   3.0

   1 review

   Dined on January 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Our Server was great! Provided us with compassionate service until we left the restaurant, literally! :)
   

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   Benihana - Dearborn, MIResponded 7 days ago

   Thanks for the review, Regina! We're thrilled to hear that you had a great dining experience at Benihana - Dearborn, MI. It's wonderful to know that our team provided compassionate service until you left. We strive to provide our guests with excellent service and your feedback is a testament to our efforts. We hope to see you again soon!
   

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8. J

   James c

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined on January 10, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food was less than average, we waited forever to get our bill, they cut back on the portions of food, but went up on the prices
   

   Benihana - Dearborn, MIResponded 7 days ago

   Hey James, We're really sorry to hear about your experience at Benihana - Dearborn, MI. We strive to provide excellent service and great food, and it seems we fell short during your visit. We apologize for the delay in receiving your bill and for the inconsistencies with the portion sizes. We also understand your concerns about the prices. We assure you that we take all feedback seriously and will use this as an opportunity to improve. We hope you will give us another chance to show you the high-quality dining experience we are known for. Best regards, The Management Team
   

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9. T

   Tiara

   Las Vegas

   1 review

   4.0

   1 review

   Dined on January 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Can’t remember my server name but he was amazing! He was pleasant and went beyond and above for the whole table
   

   Benihana - Dearborn, MIResponded on January 11, 2025

   Hello Tiara, Thank you for taking the time to review your experience at Benihana - Dearborn, MI. We're thrilled to hear that you had an amazing time and that our service exceeded your expectations. Your kind words are greatly appreciated and we look forward to welcoming you back soon. Best Regards, The Management Team
   

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10. J

    Joyce

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on January 6, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    They need to make a better music choice. I was a little too loud.
    

    Benihana - Dearborn, MIResponded on January 7, 2025

    Hi Joyce, Thank you for taking the time to review us. We're thrilled to hear that you enjoyed our food and service. We understand that the music was a bit too loud during your visit and we appreciate your feedback. We're always looking for ways to improve our guests' experiences and your comments will be taken into consideration. We look forward to serving you again soon. Best, The Management Team at Benihana - Dearborn, MI
    

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