Benihana - Dearborn, MI

Benihana - Dearborn, MI reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mary

   Detroit3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef was very competent and cooked the food to perfection. She was pleasant and capable. The waitress was very efficient supplying everyone’s needs.
   

   Benihana - Dearborn, MIResponded today

   Thanks for the review, Mary! We're thrilled to hear that you enjoyed your experience at Benihana - Dearborn, MI. It's wonderful to know that you found our chefs to be competent and met your expectations with the food. We're also glad to hear that our waitress met your needs efficiently. We strive to provide excellent service and your feedback lets us know we're on the right track. We hope to see you again soon.
   

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2. D

   Danielle

   Detroit1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s not a very clean establishment. We didn’t receive all of our food, had to ask. It took an hour for all our food to be cooked and played so food would be cold at the end of you didn’t eat it as he was plating it. Kids ordered strawberry lemonade was informed to limit how much they drink because it could cause stomach upset and uti, not something I feel a server should be telling parent. I understand concern but I will determine that. Asked for a manger and was told manger walked out and couldn’t find anyone to help us. Took 20 mins to pay as there is no communication between employees, as we stood around.
   

   Benihana - Dearborn, MIResponded 3 days ago

   Thanks for the feedback, Danielle. We're truly sorry to hear about your experience at Benihana - Dearborn, MI. We understand that cleanliness and prompt service are crucial to a pleasant dining experience. It's unfortunate that we fell short in these areas during your visit. We appreciate your patience and understanding regarding the issue with your food. We will certainly address this with our team to ensure it doesn't happen again. We're sorry for the inconvenience and appreciate your understanding. We hope you'll give us another chance to provide the high-quality dining experience we're known for. Best, The Management Team
   

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3. S

   Sharon

   Detroit4 reviews

   5.0

   Dined on April 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed the lunch yesterday! Great food & great service!!
   

   Benihana - Dearborn, MIResponded 6 days ago

   Thanks for visiting us, Sharon! We're thrilled to hear that you had a great lunch at Benihana - Dearborn, MI. It's wonderful to know that you enjoyed our food and service. We strive to provide our guests with the best dining experience possible and your feedback lets us know we're on the right track. We look forward to serving you again soon.
   

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4. D

   DeShon

   Detroit12 reviews

   5.0

   Dined on March 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Tay was awesome!! Food was delicious!! Ambiance was great!
   

   Benihana - Dearborn, MIResponded on March 28, 2025

   Thanks for visiting us, DeShon! We're thrilled to hear that you enjoyed the food and ambiance at Benihana - Dearborn, MI. It's always a pleasure to know that our team has made your experience enjoyable. We're glad we could meet your expectations. We look forward to serving you again soon!
   

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5. D

   David

   Detroit4 reviews

   4.0

   Dined on March 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Best waitress ever; Casey is head and shoulders above all the other waitstaff there. Our chef, Tay, was a lot of fun, and took very good care of us.
   

   Benihana - Dearborn, MIResponded on March 28, 2025

   Thanks for visiting us, David! We're thrilled to hear that you had a great dining experience with our team at Benihana - Dearborn, MI. It's wonderful to know that our team made your visit enjoyable and that you were well taken care of. We strive to provide the best service possible, so your feedback is greatly appreciated. We also acknowledge your comments about the value. We're always looking for ways to improve. We look forward to serving you again soon.
   

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6. L

   Linda

   San Francisco3 reviews

   5.0

   Dined on March 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great dining experience! The service was excellent!
   

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   Benihana - Dearborn, MIResponded on March 27, 2025

   Thanks for the feedback, Linda! We're thrilled to hear that you had a great dining experience at Benihana - Dearborn, MI. It's wonderful to know that you found our service excellent and enjoyed our food. We strive to provide a memorable experience for all our guests and your feedback is a testament to that. We look forward to serving you again soon!
   

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7. G

   Glenn

   Detroit2 reviews

   1.0

   Dined on March 25, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Our server does not work well under pressure and our cook had no energy.
   

   Benihana - Dearborn, MIResponded on March 26, 2025

   Thanks for the feedback, Glenn! We're truly sorry to hear about your recent experience at Benihana - Dearborn, MI. It's disappointing to know that you did not enjoy your meal and felt rushed during your visit. We aim to provide a positive and enjoyable experience for all our guests, and it seems we fell short this time. Your feedback is crucial for us as it helps us improve. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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8. R

   Robert VIP

   Detroit27 reviews

   3.0

   Dined on March 24, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The restaurant was out of certain menu items, for example I went there specifically for the A5 Wagyu and they were out and my wife ordered a drink which they were also out of, I deem this unacceptable for a chain restaurant.
   

   Benihana - Dearborn, MIResponded on March 26, 2025

   Thanks for visiting us, Robert. We're sorry to hear about your recent experience at Benihana - Dearborn, MI. We understand your disappointment regarding the A5 Wagyu and the drink being unavailable. We're usually consistent with our offerings, so we're sorry for any inconvenience caused. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to serve you better.
   

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9. OT

   OpenTable Diner

   Detroit1 review

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I enjoyed our experience. We were celebrating our son’s birthday. We always have a great experience.
   

   Benihana - Dearborn, MIResponded on March 25, 2025

   Dear Guest! Thanks for visiting us! We're thrilled to hear that you and your family had a great experience celebrating your son's birthday at Benihana - Dearborn, MI. It's wonderful to know that you always enjoy your visits here. We always strive to provide excellent food, service, and value, so your feedback is greatly appreciated. We look forward to serving you again soon!
   

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10. KR

    KevinR

    Detroit1 review

    1.0

    Dined on March 22, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We used to frequent Benihana on a regular basis, but Benihana‘s prices are getting ridiculous for what they give you now. The food and the cook was subpar. The service was terrible. This was my last time going. 
    

    Benihana - Dearborn, MIResponded on March 24, 2025

    Thanks for the review, Kevin. We're truly sorry to hear that your recent experiences at Benihana - Dearborn, MI haven't lived up to the high standards we set for ourselves. We understand that our prices may be higher, and we're working to provide better value for our guests. We also take your feedback about our food and service seriously. We'll use your comments as an opportunity to improve. We hope you'll give us another chance to impress you in the future.
    

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