Benihana - Dearborn, MI

Benihana - Dearborn, MI reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Luis VIP

   New York City18 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   I needed to write this review since I had a terrible experience at this restaurant. Worst service from our waiter (I would have loved to know her name).worst service that I have had in a long time. At the end she even threw the pen against the table when it was the time to pay. The interiors of this site do not reflect what Benihana is about, very deteriorated. Food was ok and the cook was good and attentive. Definitely would not recommend Benihana at this site!!
   

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2. J

   Joy

   Miami1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tiffany & tay are the best ! Food is great, and affordable
   

   Benihana - Dearborn, MIResponded 1 day ago

   Thanks for visiting us, Joy! We're thrilled to hear that you and your husband enjoyed your dining experience with us at Benihana - Dearborn, MI. It's wonderful to know that our food and service met your expectations. We always strive to provide great value and it's great to hear that you found it to be so. We look forward to serving you again soon.
   

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3. R

   Rhonda

   Detroit4 reviews

   4.0

   Dined on April 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We ordered a 5 course meal which came with green tea. The waitress never brought our tea. This has happened before that we had to ask for the rest of our meal to be brought to us.
   

   Benihana - Dearborn, MIResponded 6 days ago

   Hello Rhonda, We appreciate your feedback and we're sorry to hear about your recent experience at Benihana - Dearborn, MI. It's always our goal to provide excellent service and it's disappointing to hear that we fell short on this occasion. We understand that waiting for your tea can be frustrating and we're sorry for the inconvenience caused. We will certainly take your feedback into consideration and strive to improve. We hope you'll give us another chance to make your dining experience better. Best regards, The Management Team
   

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4. M

   Mary

   Detroit3 reviews

   5.0

   Dined on April 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef was very competent and cooked the food to perfection. She was pleasant and capable. The waitress was very efficient supplying everyone’s needs.
   

   Benihana - Dearborn, MIResponded on April 11, 2025

   Thanks for the review, Mary! We're thrilled to hear that you enjoyed your experience at Benihana - Dearborn, MI. It's wonderful to know that you found our chefs to be competent and met your expectations with the food. We're also glad to hear that our waitress met your needs efficiently. We strive to provide excellent service and your feedback lets us know we're on the right track. We hope to see you again soon.
   

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5. A

   Ariel

   New York City1 review

   1.0

   Dined on April 7, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I recently visited Benihana for the first time and was extremely disappointed with my experience. From the moment we walked in, the service was inattentive and unwelcoming. We waited over 35 minutes before anyone even acknowledged us, and when our server finally arrived, they seemed rushed and uninterested in answering our questions about the menu. Once we ordered our drinks, it took an eternity for it to arrive. Server never brought us straws. To add insult to injury, the restaurant was quite noisy, making it hard to have a conversation. We were hoping for a cozy evening, but the atmosphere just felt chaotic. Once the cook came out for us after waiting nearly an hour. Food wasn’t up to par. In the end, we decided not to stick around and opted to leave. I cannot recommend Benihana to anyone looking for a pleasant dining experience. There are plenty of other great places to eat in the area that truly value their customers.
   

   Benihana - Dearborn, MIResponded on April 14, 2025

   Thanks for the feedback, Ariel. We're truly sorry to hear about your recent experience at Benihana - Dearborn, MI. It's disheartening to know that our service did not meet your expectations and that you found the atmosphere chaotic. We strive to provide a comfortable and welcoming environment for our guests, and we apologize for falling short this time. We also regret to hear that the food was not up to par. We appreciate your honesty and will use it to improve. We hope you'll give us another chance to make it right. Best regards, Benihana - Dearborn, MI Management Team
   

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6. D

   Danielle

   Detroit1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s not a very clean establishment. We didn’t receive all of our food, had to ask. It took an hour for all our food to be cooked and played so food would be cold at the end of you didn’t eat it as he was plating it. Kids ordered strawberry lemonade was informed to limit how much they drink because it could cause stomach upset and uti, not something I feel a server should be telling parent. I understand concern but I will determine that. Asked for a manger and was told manger walked out and couldn’t find anyone to help us. Took 20 mins to pay as there is no communication between employees, as we stood around.
   

   Benihana - Dearborn, MIResponded on April 8, 2025

   Thanks for the feedback, Danielle. We're truly sorry to hear about your experience at Benihana - Dearborn, MI. We understand that cleanliness and prompt service are crucial to a pleasant dining experience. It's unfortunate that we fell short in these areas during your visit. We appreciate your patience and understanding regarding the issue with your food. We will certainly address this with our team to ensure it doesn't happen again. We're sorry for the inconvenience and appreciate your understanding. We hope you'll give us another chance to provide the high-quality dining experience we're known for. Best, The Management Team
   

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7. E

   Elizabeth

   Detroit4 reviews

   5.0

   Dined on April 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my birthday and I had such a good time. The food was a 10 out of 10 and the customer service was a 10 out of 10.
   

   Benihana - Dearborn, MIResponded 7 days ago

   Hey Elizabeth, We're absolutely thrilled to hear that you had such a great time celebrating your birthday at Benihana - Dearborn, MI! It's wonderful to know that our food and customer service made your experience memorable. We strive to provide our guests with the best possible dining experience, and your feedback tells us we're on the right track. Thank you for choosing to celebrate your special day with us and for your kind words. We look forward to serving you again soon! Best, The Management Team
   

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8. S

   Sharon

   Detroit4 reviews

   5.0

   Dined on April 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed the lunch yesterday! Great food & great service!!
   

   Benihana - Dearborn, MIResponded on April 5, 2025

   Thanks for visiting us, Sharon! We're thrilled to hear that you had a great lunch at Benihana - Dearborn, MI. It's wonderful to know that you enjoyed our food and service. We strive to provide our guests with the best dining experience possible and your feedback lets us know we're on the right track. We look forward to serving you again soon.
   

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9. D

   DeShon

   Detroit12 reviews

   5.0

   Dined on March 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Tay was awesome!! Food was delicious!! Ambiance was great!
   

   Benihana - Dearborn, MIResponded on March 28, 2025

   Thanks for visiting us, DeShon! We're thrilled to hear that you enjoyed the food and ambiance at Benihana - Dearborn, MI. It's always a pleasure to know that our team has made your experience enjoyable. We're glad we could meet your expectations. We look forward to serving you again soon!
   

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10. D

    David

    Detroit4 reviews

    4.0

    Dined on March 25, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Best waitress ever; Casey is head and shoulders above all the other waitstaff there. Our chef, Tay, was a lot of fun, and took very good care of us.
    

    Benihana - Dearborn, MIResponded on March 28, 2025

    Thanks for visiting us, David! We're thrilled to hear that you had a great dining experience with our team at Benihana - Dearborn, MI. It's wonderful to know that our team made your visit enjoyable and that you were well taken care of. We strive to provide the best service possible, so your feedback is greatly appreciated. We also acknowledge your comments about the value. We're always looking for ways to improve. We look forward to serving you again soon.
    

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