Benihana - Denver, CO

Review summary

1. L

   Lynn

   Denver

   14 reviews

   5.0

   14 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We usually eat here on Dec 26th for my husband's birthday. It's always fun, but last night was better! Our chef showed some impressive rhythmic/juggling skills, definitely above average! (Once we had a guy who just took S & P shakers and did a "clack-clack click" a couple of times!) The other group at the table were pretty disinterested, so he bypassed a couple of the old standards, but after the professional drum set (Drum and Bugle Corps Member?), he did an amazing job with everyone's food! made exactly as ordered, including a couple of special orders. It was fun and delicious! See You again soon!
   

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2. j

   jody

   Denver

   8 reviews

   2.0

   8 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 2

   We had a 6pm reservation and were not seated until 7. We would have appreciated a text letting is know you were running late! We would have showed up at 6:40! Luckily my parents cancelled but an hour would have put them over the edge. We get busy but just let us KNOW! A text you res is 15 mins later, oh now 30 mins later…
   

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3. J

   Julie

   Little Rock

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   While the experience and food was good and the typical Benihana experience, and yes we went Christmas Day night which was also my husbands birthday so I did expect it to be busy, we had a reservation for 4 people for 5:30 and did not get seated until 6:40 which pushed our later 8p birthday party reservations off which cost us money. Did not appreciate the fact that they did not adhere and manage their reservations properly.
   

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4. A

   Angela

   VIP

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   If I could leave less than one star, I would! Please do not waste your time going here. We made reservations for Christmas dinner well in advance. We arrived on time for our 430 reservation. As we entered the restaurant, the hostess refused to acknowledge us for several minutes, and at full volume was yelling and announcing other tables. When she finally did acknowledge our presence we told her our name and she said “I’m about to hit you with some bad news. We’re looking at over an hour wait” confused my husband, son, and I all looked at each other, and then replied to her “Why do we have a reservation then?” at this point, she turned away from us and refused to acknowledge us and made snotty faces to her coworker. We asked her coworker if we waited, would they call or text us or did we have to wait in the restaurant? They said they would text us. They never did. And then they no-showed us on OpenTable! Luckily by then we had given up and found another place to eat dinner. I will never ever give this restaurant my business. When I looked at other reviews, it sounded like a lot of people had had a very similar experience. Huge wait times even though they had made a reservation. I would encourage anybody who is considering this to find a different Japanese steakhouse. You will not be treated while here.
   

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5. C

   Christine

   Denver

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to eat and service is outstanding. Highly recommend.
   

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6. L

   Lisa

   Denver

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We made reservations 2 weeks ago but waited 45 minutes for a table. Ben, our cook, was awful. He walked up and said - “It’s Christmas and my birthday and I wash I was home with my family but you can make up for this by leaving me a fat stack of cash.” Ugh. He was sarcastic, rude, and brash and didn’t do any of the “normal” Benihana cooking. He stood there and barely engaged with us and the food was mediocre at best (and we come in every year for the holidays.) The prices have gone way up and value way down. We will think twice about where to drop $300 next year. Not the best holiday memory for sure. I’m sure I’m not alone with my thinking.
   

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7. B

   Bill

   Denver

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food as always was superb. An excellent choice for a family gathering!
   

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8. L

   Lisa

   Orange County

   20 reviews

   4.0

   20 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was great as always. I have allergies, and they were awesome at accommodating my allergies. The chef was fantastic. It was Christmas Day and we were surprised by the amount of kids. They were having fun; however the screaming was a lot making the experience significantly less enjoyable. I would definitely go back again.
   

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9. S

   Sean

   Denver

   12 reviews

   1.0

   12 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Unfortunately, the management team at this location lacks insight and professionalism to effectively manage what has in the past has demonstrated to be a very busy day. Reservations ran on average 50 minutes behind. They had ONE bartender who was outstanding but by far overwhelmed. The yelling names out to find groups is so far outdated that it is almost embarrassing. Then since behind, they had a team member come to each table and basically say, it's the patrons fault for them being behind, and so we needed to hurry and eat and leave and not visit and enjoy tye meal with family on Christmas eve. They overbook trying to make so much money that they then devalue the experience that patrons are paying for, instead of just maybe spacing people a little bit further apart so the restaurant runs smoother. Yes a little less revenue but a netter experience. Even the grill experience was absolutely rushed and nowhere near the experience on a normal dining experience. Best advice, AVOID going here on a holiday.
   

   Benihana - Denver, COResponded 1 day ago

   Hello Sean, We're truly sorry to hear about your recent experience at Benihana - Denver, CO. We always strive to provide excellent service and it's clear that we fell short during your visit. We apologize for the long wait times and the perceived lack of professionalism. We're also disappointed to hear about the issues you encountered with the bar staff and the overall experience. We understand your concerns and will take your feedback into account as we continually work to improve. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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10. J

    Jennifer

    Denver

    12 reviews

    5.0

    12 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had an amazing hibatchi chef Caden on Christmas Eve - the restaurant was full to the brim but the food was spectacular as always. It is expensive and important to know that before you go.
    

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