Benihana - Denver, CO

Review summary

1. D

   Devin

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Overall great experience! Our chef was great and fun, our reservation was at 7:45 pm but we were not seated until about 8:15 pm.
   

   Benihana - Denver, COResponded 1 day ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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2. M

   Melissa

   VIP

   Denver

   9 reviews

   2.0

   9 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   Everything was bland and tasteless. They don’t use soy at all when cooking meet and very little in fried rice.
   

   Benihana - Denver, COResponded 2 days ago

   Dear Melissa, thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
   

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3. R

   Rebecca

   Denver

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Steven and Raphael were great. Food was delicious. Kids menu is pretty pricey, but they enjoyed it. Pretty loud in the restaurant but that’s to be expected with the setup.
   

   Benihana - Denver, COResponded 1 day ago

   We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
   

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4. K

   Kaylan

   Denver

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Loved the chef, but the table server was new- she didn’t keep waters filled, rushed us to order and then rushed us to finish which was all very odd. As soon as the chef finished she came by with boxes and asked our kids if they wanted ice cream or sorbet - to which they all said yes and we had to be the parents to say no. She then asked if we wanted a photo which was weird because we literally were eating food still. Then came back with a check so fast and my husband was eating and had to pay. I’m not sure what her deal was it was her 2nd day but we overtipped , gave $40 on a $175 bill. We really liked the chef but the waitress needs training. I think they try to get you to run up a bill so they get a bigger tip which is frustrating, practically was trying to force me to get an appetizer even though my husband got one and he got a drink… I had an infant so not sure how I could do that and breastfeed the baby. Overall food was great and chef was great, but they need renovations - it’s run down and over priced ambience.
   

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5. M

   Michael

   Denver

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had reservations at 7:30 and there was something that happened that delayed us being seated. We waited for about 45 minutes past our reservation. It would have been nice to have some communication they were running behind. Food was good but for the add on price of fried rice it was a small portion. Our chef kept us entertained.
   

   Benihana - Denver, COResponded 1 day ago

   Dear guest, thank you for leaving us a review. We apologize for any inconvenience you encountered. Your feedback is valuable to us, and we look forward to welcoming you again soon.
   

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6. R

   Rachael

   Denver

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Waited 1.5 hours after our reservation time to be seated. Then waited another hour to be served. Service was unacceptable.
   

   Benihana - Denver, COResponded 2 days ago

   Thanks for the feedback, Rachael. We're truly sorry to hear about your experience at Benihana - Denver, CO. We understand how frustrating it can be to wait, especially when you've made a reservation. It's certainly not the standard we strive for. We take your comments seriously and will use them to improve our service. We hope you'll give us another chance to make it right. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, Benihana - Denver, CO Management Team
   

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7. L

   Lynn

   Denver

   14 reviews

   5.0

   14 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We usually eat here on Dec 26th for my husband's birthday. It's always fun, but last night was better! Our chef showed some impressive rhythmic/juggling skills, definitely above average! (Once we had a guy who just took S & P shakers and did a "clack-clack click" a couple of times!) The other group at the table were pretty disinterested, so he bypassed a couple of the old standards, but after the professional drum set (Drum and Bugle Corps Member?), he did an amazing job with everyone's food! made exactly as ordered, including a couple of special orders. It was fun and delicious! See You again soon!
   

   Benihana - Denver, COResponded 1 day ago

   Thank you for sharing your positive experience! We’re happy to hear you enjoyed your visit and look forward to seeing you again.
   

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8. j

   jody

   Denver

   8 reviews

   2.0

   8 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 2

   We had a 6pm reservation and were not seated until 7. We would have appreciated a text letting is know you were running late! We would have showed up at 6:40! Luckily my parents cancelled but an hour would have put them over the edge. We get busy but just let us KNOW! A text you res is 15 mins later, oh now 30 mins later…
   

   Benihana - Denver, COResponded 1 day ago

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

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9. D

   Dimitrios

   New York City

   9 reviews

   1.0

   9 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately after waiting for over an hour with a reservation we left after we were told it would be another 30 to 45 minutes. I understand they were busy on Xmas day. But one way to address this would have been to implement a time table to patrons. Implementing a time allowed per table on a busy night would have helped
   

   Benihana - Denver, COResponded 2 days ago

   Hi Dimitrios, We're truly sorry for your experience at Benihana - Denver, CO. We understand the frustration of waiting for your table despite having a reservation and we sincerely apologize for the inconvenience. We're committed to providing excellent service and we're sorry that we didn't meet your expectations this time. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Thank you! Best, The Management Team
   

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10. J

    Julie

    Little Rock

    2 reviews

    3.0

    2 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    While the experience and food was good and the typical Benihana experience, and yes we went Christmas Day night which was also my husbands birthday so I did expect it to be busy, we had a reservation for 4 people for 5:30 and did not get seated until 6:40 which pushed our later 8p birthday party reservations off which cost us money. Did not appreciate the fact that they did not adhere and manage their reservations properly.
    

    Benihana - Denver, COResponded 1 day ago

    Dear valued guest, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
    

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