Benihana - Dulles, VA

Review summary

1. C

   Chris

   Washington DC

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything good. Not worth the price though.xxxxxx
   

   Benihana - Dulles, VAResponded 1 day ago

   Dear Guest, thank you for choosing Benihana for your dining experience. We’re grateful for your review and pleased to hear that you enjoyed your visit. We look forward to having you with us again!
   

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2. C

   CHRIS

   Washington DC

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Over priced, small portion, and mediocre taste. Will not visit again.
   

   Benihana - Dulles, VAResponded 1 day ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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3. T

   Tiffany

   Washington DC

   10 reviews

   1.0

   10 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Regrettably, this was one of the worst experiences I've ever had at Benihana. I've frequented this restaurant around the US for the past 30 years and don't ever recall an experience such as this. The cook coughed the entire time while preparing our meal and he was totally inexperienced in preparing our meal. The waiter's service sort of made up for the less than stellar meal that was prepared for my family and me.
   

   Benihana - Dulles, VAResponded 1 day ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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4. D

   Danielle

   Tampa

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Unfortunately, very disappointing almost every order at our table was incorrect 
   

   Benihana - Dulles, VAResponded 1 day ago

   Dear guest, thank you for your review. We apologize if we fell short of delivering the experience you expected. We are always looking to enhance our service and would appreciate any further information you can provide. Please contact us through our “Contact Us” page on our website.
   

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5. A

   Aaron

   Washington DC

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I was expecting the impressive Benihana experience that I had heard about. Our waiter was great and personable, but our chef appeared to be a trainee. She dropped her utensils several times, overcooked the lobster, and did not put on a show of any kind. I ordered the wagyu for my wife and the wagyu was absolutely terrible quality meat, it had the marbling of a “select” ribeye, which is to say, none at all. I’m not willing to say for sure it was not Wagyu, but let me put it this way: I have ordered Wagyu both at restaurants and at home. This was either the Wagyu reject pile or not Wagyu at all. All in all, I have had better experiences and better food at Japanese steakhouses in stop malls at 1/3rd the price. Really disappointing and based on this experience, I would never go back.
   

   Benihana - Dulles, VAResponded 1 day ago

   Dear valued guest, we’re sorry that your recent visit did not meet your expectations. Your feedback is important to us, and we would like to understand more about your experience. Please reach out to us by visiting our “Contact Us” page on our website.
   

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6. J

   James Dana

   VIP

   Washington DC

   39 reviews

   4.0

   39 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We loved our chef, Annalisse. She was personable, charming and obviously loved her job.
   

   Benihana - Dulles, VAResponded 1 day ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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7. C

   Carol

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   For Christmas and its busyness, it was very good. As always the Benihana experience is great. A wonderful presentation of great food.
   

   Benihana - Dulles, VAResponded 1 day ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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8. OT

   OpenTable Diner

   Washington DC

   1 review

   3.0

   1 review

   Dined on December 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Christmas Eve Dinner was tasty but Benihana was short on staff. We did not get drink refills and had to ask three times. Two of our party did not get their rice until the meal was over. Again we asked for our rice three times.
   

   Benihana - Dulles, VAResponded 1 day ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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9. J

   Jerry

   Washington DC

   4 reviews

   2.0

   4 reviews

   Dined on December 23, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   This is a famous Japanese steakhouse without a single Japanese employee. Everyone spoke Spanish. Our chef was an amateur with no knife skills and no personality that got 2 out of 5 orders completely incorrect. Forgot 1 of only 2 proteins in 2 meals. The waiter forgot the deserts and brought the check. Completely disappointed by the experience but my family enjoyed it so I smiled the whole time. $400++ for a family of 5 for with only 2 beers and the experience e had was offensive.
   

   Benihana - Dulles, VAResponded 7 days ago

   Thanks for visiting us, Jerry. We're sorry to hear about your experience at Benihana - Dulles, VA. We pride ourselves on our service and it's disappointing to know that we fell short during your visit. We apologize for the mix-up with your orders and the forgetfulness regarding the desserts and the check. We appreciate your feedback and will certainly use it to improve our services. We hope you and your family will give us another chance to provide the true Benihana experience you deserve. Best regards, Benihana - Dulles, VA Management Team
   

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10. E

    Ebony

    Orlando

    3 reviews

    5.0

    3 reviews

    Dined on December 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was great and the atmosphere was as always great!
    

    Benihana - Dulles, VAResponded on December 23, 2024

    Thanks for the review, Ebony! We're thrilled to hear that you enjoyed the food and atmosphere at Benihana - Dulles. Our team strives to provide an exceptional dining experience and your feedback tells us we're on the right track. We appreciate your support and look forward to serving you again soon!
    

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