Benihana - Encino, CA

Review summary

1. D

   Dawn

   San Diego

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and chef. Our family of four went for Valentines Day and food and service was good. Small wait even though we had a reservation but to be expected as it was a holiday.
   

   Benihana - Encino, CAResponded today

   Thanks for the feedback, Dawn! We're thrilled to hear that you and your family enjoyed your Valentine's Day at Benihana - Encino, CA. It's wonderful to know that our service and food met your expectations. We understand that waiting during peak hours can be a bit of a challenge, and we appreciate your patience. We're always striving to provide the best dining experience possible, and your feedback helps us do just that. We hope to welcome you and your family back soon for more memorable meals. Best regards, The Management Team
   

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2. R

   Rose

   Dumfries and Galloway

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Server Oliver was not hospitable. Looked disturbed everytime he was asked for something. The chef was slow and hard to understand. Forgot my lobster tail and than when he brought it out , he quick cooked it and was rubbery . I ordered Valentines special and my wagu was undercooked and gooey. I’ve been there so many times and has never disappointed. This one was sad .
   

   Benihana - Encino, CAResponded today

   Hi Rose, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit to Benihana - Encino, CA didn't meet your expectations. We strive to provide our guests with exceptional service and delicious food, and it's clear we fell short in your case. We appreciate your long-standing loyalty and we're sorry for the inconvenience caused. Your comments about the chef and your lobster tail have been noted and will be shared with our team for review. We hope you'll give us another chance to impress you in the future. Best, Benihana - Encino, CA Management Team
   

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3. V

   Vernice

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It’s always a Great place to eat and drink at. We went on Valentine’s Day for lunch which was the best time to go. Not to crowded.
   

   Benihana - Encino, CAResponded today

   Thanks for the review, Vernice! We're thrilled to hear that you enjoyed your Valentine's Day lunch at Benihana - Encino, CA. It's always a pleasure to serve our guests, especially on special occasions like this one! We're glad you found our place great for dining and drinking. We look forward to serving you again soon. Best regards, The Management Team
   

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4. M

   Marchel

   Los Angeles

   5 reviews

   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   First of all we had reservations and we had to wait half hour before we were lead back to our table and before we got to the table we noticed a brown puddle of water on top of a plate apparently there was a leak on the overhead exhaust and on the table there was food crumbs in between the grill and the table. It was dirty and disgusting. Everyone requested a new table to be set up another table with dirty plates. His place was disgusting. I really need to do a deep clean in this restaurant.
   

   Benihana - Encino, CAResponded today

   Thanks for visiting us, Marchel. We're truly sorry to hear about your experience at Benihana - Encino, CA. We understand how frustrating it must have been to wait for your table and experience the issue with the overhead exhaust. We also apologize for the cleanliness issues you encountered. We take these matters seriously and will address them internally. We appreciate your feedback and hope you'll give us another chance to provide a better dining experience. Best regards, Benihana - Encino, CA Management Team
   

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5. K

   Kathleen

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A wonderful restaurant for entertainment and celebrating special occasions! A good assortment of dishes for everyone. They have happy hour in the bar where you can sit and watch a game too. A tip is to wear clothes easily to clean since the smoke is all around you from the cooking.
   

   Benihana - Encino, CAResponded 2 days ago

   Thanks for visiting us, Kathleen! We're thrilled to hear that you enjoyed our assortment of dishes and the happy hour experience at our bar. It's always a pleasure to be part of your special celebrations and we're glad we could make it a memorable one. We appreciate your tips on keeping things clean during your visit. We look forward to serving you again soon!
   

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6. J

   Jonathan

   Las Vegas

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   The service at the venue is good; both the waitresses and the reception staff are friendly. However, the main attraction, which is the show, felt quite underwhelming. I think the performers could benefit from better training to enhance the experience. As for the food, I found it rather bland; the only redeeming item, in my opinion, was the rice. One thing that left a bad impression was that the valet parking attendant asked me for more money. I’m not sure if there’s a set fee or if it’s based on tips, but I didn’t have enough cash at the time, and the situation made me feel uncomfortable. On the positive side, the venue is nice, clean, well-located, and reasonably priced
   

   Benihana - Encino, CAResponded 3 days ago

   Thanks for the feedback, Jonathan. We're glad to hear that you enjoyed our service and venue at Benihana - Encino, CA. However, we're sorry to hear that you found the show underwhelming. We always aim to provide a great experience and your feedback will definitely help with that. As for the food, we're sorry if it didn't meet your expectations. We take your comments on the valet parking attendant's fee seriously and will review our policies. We appreciate your comments and hope to provide a better experience on your next visit.
   

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7. E

   Eric

   Los Angeles

   8 reviews

   2.0

   8 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 4

   Overbooked, lots of kids and noisy. Kids sitting at the bar? Waited over an hour with a reservation. Wasn’t a great experience.
   

   Benihana - Encino, CAResponded 3 days ago

   Hello Eric, Thank you for taking the time to share your experience at Benihana - Encino, CA. We're sorry to hear that you had an unpleasant experience due to our overbooking and the noise level. We always aim to provide excellent service, and we regret that we fell short during your visit. We appreciate your patience and your honest feedback, as it helps us improve. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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8. M

   Manuel

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Anthony, our chef was super awesome and very funny. Most definitely will go back again.
   

   Benihana - Encino, CAResponded 6 days ago

   Hi Manuel, We're thrilled to hear that you had a great time at Benihana - Encino, CA! It's wonderful to know that our team made you feel welcome and that you enjoyed our food and service. We always strive to provide an enjoyable dining experience for our guests. We appreciate your high ratings and look forward to having you back again soon! Best Regards, The Management Team
   

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9. N

   Navid

   VIP

   Los Angeles

   37 reviews

   3.0

   37 reviews

   Dined on February 8, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   A great value for food and fun. A wonderful place to take the family and enjoy the exceptional service and welcoming environment. Come for the fun…not the food.
   

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10. D

    Daniela

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined on February 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had such a great time celebrating my brother’s birthday. Bam and David were a huge part of it! Food was excellent, service was amazing and David kept us entertained and laughing the whole time. 
    

    Benihana - Encino, CAResponded 1 day ago

    Thanks for the review, Daniela! We're thrilled to hear that you had a great time celebrating your brother's birthday with us at Benihana - Encino, CA. It's wonderful to know that you enjoyed our food and found the service to be amazing. We always strive to make our guests feel entertained and we're glad we could contribute to your brother's birthday celebration. We appreciate your kind words and look forward to serving you again soon!
    

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