Benihana - Encino, CA

Review summary

1. KM

   KerriM

   Hawaii

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an absolutely marvelous time. The service was amazing. The food was absolutely delicious because my mom’s 85th birthday. She felt so excited and happy it was amazing the steak the filet mignon the Châteaubriand, the shrimp, the scallops oh my gosh, everything amazing.
   

   Benihana - Encino, CAResponded 3 days ago

   Thanks for the feedback, Kerri! We're thrilled to hear that you and your mom had a wonderful birthday celebration at Benihana - Encino, CA. It's great to know that you enjoyed the food and service. We always strive to make special occasions even more memorable. We appreciate your kind words and look forward to welcoming you back for more memorable experiences.
   

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2. TH

   TaylorH

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dinner, great service! Definitely will be back
   

   Benihana - Encino, CAResponded 4 days ago

   Thanks for the feedback, Taylor! We're thrilled to hear that you had an amazing dinner at Benihana - Encino, CA. It's wonderful to know that our service met your expectations. We always strive to provide the best dining experience for our guests and your feedback lets us know we're on the right track. We can't wait to welcome you back soon!
   

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3. J

   Jennifer

   VIP

   Los Angeles

   11 reviews

   3.0

   11 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   It smells from too many years of cooking. It’s dirty. It needs a good remodel.
   

   Benihana - Encino, CAResponded 5 days ago

   Hey Jennifer, Thank you for taking the time to share your thoughts with us. We're glad to hear that you enjoyed our food, but we're truly sorry to hear that our overall cleanliness and cooking smells affected your dining experience. We understand that your recent remodel needs to be done, and we're committed to making it better. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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4. OT

   OpenTable Diner

   Hawaii

   1 review

   1.0

   1 review

   Dined on February 24, 2025

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 2

   If you make reservations on line be prepared to still wait. We had to wait 45 mins
   

   Benihana - Encino, CAResponded 3 days ago

   Dear Guest! Thanks for the review. We're sorry to hear about the wait you experienced despite making a reservation on our site. We understand the frustration of waiting, especially when you're looking forward to a meal out. We're glad to hear that you enjoyed the food. We're committed to providing excellent service and we hope that we can make your next visit even more enjoyable. We appreciate your feedback and hope to see you again soon.
   

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5. C

   Cristal

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 1

   Food was very good , the chef and server very nice ,
   

   Benihana - Encino, CAResponded on February 25, 2025

   Thanks for the review, Cristal! We're thrilled to hear you enjoyed your dining experience at Benihana - Encino, CA. It's great to know that our chef and server were able to provide you with a pleasant experience. We always strive to provide the best food and service to our customers, and it's rewarding to hear when we've succeeded. We appreciate your kind words and look forward to welcoming you back soon! Best, The Management Team
   

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6. J

   Jessica

   Los Angeles

   1 review

   4.0

   1 review

   Dined on February 23, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great and the food was perfect but even with a reservation it took us an hour later to be seated. This is now the second time this has happened to us in the past two months.
   

   Benihana - Encino, CAResponded on February 24, 2025

   Thanks for visiting us, Jessica! We're thrilled to hear that you enjoyed our food and service. We apologize for the delay you experienced, especially considering your reservation. We value your feedback and will use it to improve our reservation system. We hope to serve you again soon. - Benihana - Encino, CA The Management Team
   

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7. A

   Armando

   VIP

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on February 22, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I recently visited Benihana and had a great dining experience overall. The food was amazing, full of flavor, and cooked to perfection right in front of us. Our chef was not only skilled but also friendly and entertaining, making the meal even more enjoyable. The service was solid, with the staff being attentive and accommodating. That said, the restaurant itself feels a bit rundown and cramped. The tables are packed in tightly, making the space feel a little too crowded. It could definitely use some updates to match the quality of the food and service. If you’re looking for a cleaner, more spacious experience, I’d recommend checking out the Arcadia location, which feels much newer and better maintained.
   

   Benihana - Encino, CAResponded on February 24, 2025

   Hello Armando, Thank you for your review and for choosing Benihana - Encino, CA for your dining experience. We're thrilled to hear that you enjoyed the flavorful food and found our service to be excellent. We also appreciate your feedback on the space and agree that we can always improve. We're constantly looking for ways to enhance our guests' experiences and your comments will be taken into consideration. We hope to welcome you back soon for an even better experience. Best, Benihana - Encino, CA Management Team
   

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8. S

   Sarvenaz

   Las Vegas

   12 reviews

   1.0

   12 reviews

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was the worst dinner ever. I have been coming to this restaurant for years and last night was by far beyond terrible. We were seated in a pathway for the chefs and servers and were disturbed multiple times during our means. The trolly carts that the chefs push couldn’t fit between us and the 2 people sitting behind us. We were bumped multiple times and were interrupted during our meal to keep getting up for the carts to pass through. This is unacceptable! If you can’t have a fitting pathway, then customers shouldn’t be seated there. I complained to the manager (Dean) and he was so rude and passive. What a bad manager with no customer service skills. He didn’t do anything to make our experience better and just rolled his eyes at us and walked away. What a waste of time and money this dinner was. I would like another manager to call me to further discuss my dissatisfaction.
   

   Benihana - Encino, CAResponded on February 24, 2025

   Hello Sarvenaz, We're truly sorry to hear about your recent experience at Benihana - Encino, CA. We understand how important it is to have a comfortable dining experience, especially when you've been coming to our restaurant for years. We sincerely apologize for the inconvenience caused by the pathway seating and the carts. We appreciate your feedback and will certainly address these issues with our team. We strive to provide excellent service and it's clear we fell short during your visit. We hope you'll give us another chance to make it right. Best, Benihana - Encino, CA Management Team
   

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9. S

   Silvia

   VIP

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience. Gus the chef was excellent. Had a great time for my birthday.
   

   Benihana - Encino, CAResponded on February 22, 2025

   Thanks for the review, Silvia! We're thrilled to hear that you had a wonderful birthday celebration at Benihana - Encino, CA. It's great to know that you had an excellent time with our chef, Gus, and that you enjoyed your meal. We strive to provide excellent service and it's wonderful to hear that we met your expectations. We hope to see you again soon for another memorable experience. Best, The Management Team
   

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10. A

    Andrew

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined on February 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was great. We celebrated my daughter’s birthday at Benihana for the 7th straight year and we will definitely be returning for an 8th.
    

    Benihana - Encino, CAResponded on February 20, 2025

    Hi Andrew, We're thrilled to hear that you chose Benihana - Encino, CA for your daughter's birthday celebration! It's always a pleasure to serve you and we're glad that we could make your daughter's birthday memorable. We look forward to welcoming you back for an 8th consecutive year!
    

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